Troubleshooting & Tips; Troubleshooting - OWC Mercury Elite Pro Assembly Manual

OWC Mercury Elite Pro Chapter 4 -Troubleshooting & Tips
4 TROUBLESHOOTING & TIPS

4.1 Troubleshooting

Some of the most simple problems can be traced to power, or connectivity is-
sues.
Verify that your cables (both ends!) are properly plugged into the computer and
storage solution. If they are, and the storage solution is still not working properly,
try connecting to another interface such as the USB connection and see if the
device works properly. If these suggestions do not work, try the OWC Mercury
Elite-A Pro mini on a different computer, if available to you.
4.2 Tips
To properly dismount any connected hard drives from your computer, you need
to follow a few simple steps.
• For Macintosh systems:
There are two methods to umount disks with Macintosh systems. Either drag the
icon for the hard disk you wish to dismount to the trash can, or click the eject
icon next to the hard disk name in under the "DEVICES" tab in the sidebar in any
finder window.
• For Windows systems:
1. Go to the System Tray (located in the lower right corner of your screen). Click
on the Eject icon (a small green arrow over a hardware image).
2. A message will appear, detailing the devices that the Eject icon controls. i.e.
"Safely remove... " Click on this prompt.
3. You will then be given the following message. "Safe to Remove Hardware". It is
now safe to unhook the OWC Mercury Elite Pro.