Customer Service; Before Contacting Customer Service - OWC Mercury Rack Pro User Manual & Owners Manual

OWC Mercury Rack Pro

6 CUSTOMER SERVICE

6.1 Before Contacting Customer Service

•Read this manual and review Chapter 4: Troubleshooting & Tips.
•Try to confirm the problem is with the drive. If you have a second computer, move
the enclosure to that system and verify that the solution does not function with that
machine.
•Visit our tech center for more support suggestions, including FAQs.
http://eshop.macsales.com/tech_center/index.cfm
If you still need support, please have the following available to you:
• The serial number of the enclosure
• Your invoice number
• What operating system you are using
• Which kind and model of computer you are using
All of this will help speed your support contact along.
6.2 Support Hours Of Operation
8AM - 10PM CST Monday - Friday
9AM - 4PM CST Saturday
By Telephone - (800) 275-4576 (North America only)
International customers please call (815) 338-8685
Live Chat is available 24 hours a day, 7 days a week. Visit:
http://eshop.macsales.com
Or, you can email. Submit your email at
http://eshop.macsales.com/Service/Tech.cfm
for more information.
Chapter 6 - Customer Service