Cannot Send Data; G3 Fax - Konica Minolta bizhub 501 Network Operating Instructions

Fax/Scan function troubleshooting
12 Fax/Scan function troubleshooting
12.1

Cannot send data

When data transmission fails, refer to the following table for corrective action. If the action also fails to enable
successful transmission, contact your service representative.
Note
When transmission fails, a TX result report is output. For details, refer to "TX Result report" on
page 8-11. (If the TX result report setting is arranged so that a TX result report is printed out)
For details on error messages, refer to "Displaying an error message" on page 12-7.
For troubleshooting involving misfeeding of the original, poor display quality, and toner run-down, refer
to the User manual – Copy Operations.
12.1.1

G3 Fax

Checkpoint
Is the sending procedure correct?
Is the recipient's fax number cor-
rect? Are the one-touch address
and the program address registered
correctly?
Is the phone line setting correct?
Is the phone line correctly connect-
ed?
Is the recipient side free from trou-
ble?
bizhub 501/421/361 (Version 2)
Action
Check the sending procedure again and retry.
Sometimes a wrong one-touch address or program address is registered,
causing a problem when it is used.
Check that they are registered correctly. For example, print out an address
book list to see registered numbers are correct.
Correct errors if any.
Is the setting for [Dialing Method] in the Utility screen appropriate for the phone
line being used?
Check the setting and correct it if anything is wrong.
Check the phone line connection and connect it if it is disconnected.
Check for trouble on the recipient machine, such as fax power disconnection
and an empty paper tray.
Call the recipient and check.
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12-3