Troubleshooting - Interlogix Advent Installation Instructions Manual

Troubleshooting

Troubleshooting
This section describes what to do if you experience problems with system operation. If after performing the troubleshooting
procedures the panel still malfunctions, please call Technical Support at 1-800-435-7658.
Feature Problem
Access Codes
Invalid Code or Invalid Authority is indicated.
Customer cannot remember access code(s).
Installer cannot remember install code.
Access code stops working.
Duress Code
Optional duress code is not working.
Arming/Disarming
System won't arm.
System won't disarm.
Batteries
Main battery and/or main battery failure is indicated.
Zone [zone #] low battery is indicated.
Bypassing
Note
Fire zones cannot be bypassed.
Fail and/or Invalid is indicated when you attempt to bypass a zone.
System won't automatically unbypass closed zones.
48
1. Check that access code is valid or is within use/time limits.
2. Special dealer access code is required for some system programming.
3. Check that code used has sufficient authority to perform the item requested.
1. Check your records or downloader database to see if you have the customer's access code(s) on
file.
2. If downloading software is available, read the panel access code(s) using the downloader.
1. Check your records or downloader database to see if you have the install code on file.
2. If downloading software is available, read the panel access code(s) using the downloader.
3. If the panel has no access to downloading, clear memory (to defaults) and reprogram the panel
locally.
Note
Dealer access codes are not erased by clearing memory.
1. Check for valid access code or that code use/time limits have not expired.
2. Check for proper partition/area and code selection.
Check for valid code. (See List Access Codes feature.)
1. If arming to Perimeter/Home, make sure all monitored perimeter doors and windows are closed
or bypassed.
2. If arming to Full/Away, make sure all perimeter and interior zone sensors are closed or
bypassed.
3. Check system status (press 1 + 9) for an indication of the problem.
1. Check for proper access code.
2. Check the access code authority setting.
Check the panel backup battery(s) and connections and replace if necessary. Also, refer to the Panel
- Power LED section in this table.
Replace the indicated sensor battery.
Zone may already be bypassed, or you are trying to bypass a 24-hour zone that cannot be bypassed.
Check that the Unbypassing feature is enabled in programming.
Solution
Commercial Burglary and Home Navigator System