Troubleshooting: Module Status Information; Troubleshooting Leds - Interlogix Simon XT Installation Manual

Troubleshooting: Module Status Information

Module status information for verifying and troubleshooting module
connection status or errors can be found through the Interactive Services
menus on the XT, XTi, and XTi-5 panels. On Simon XT 1.3 & up, go to the
'System Test' → 'Interactive Services' → 'LTE Module Status' menu. On the
XTi and XTi-5, this information can be accessed through 'Programming' →
'Interactive Services' → 'Module Status'.
See Table 1 below for potential module statues. See Table 4 for more
information on the referenced LED L1 error patterns.
Table 1: LTE Module Statuses
Idle
Roaming
PowerSave Mode
Registering...
Connection Error
Radio Error
Server Error
Connected
Connecting...
Updating...
In addition, some of the information can be retrieved on the Simon XT via
long key presses from the keypad. Press and hold the following panel keys
for 10 seconds to display the given information on the panel display. Most
messages are displayed for less than 30 seconds but can be cut short by
pressing the # Key for 10 seconds.
Table 2: LTE Module Statuses
10-digit module serial number. This number is needed to create
1 Key
the Alarm.com customer account.
2 Key Module firmware version. (e.g. 4183a)
3 Key Performs Phone Test
Wireless signal strength level and module status or error, if any.
The panel will display bars for the signal level (0 to 5) and a
5 Key
number (2 to 31) followed by the Mode it is in. (See "LTE Module
Statuses" on Table 1).
Battery voltage as read by the module, to two decimal places, and
6 Key
the AC power status. (e.g. Battery: 6.79v, AC Power OK)
LTE frequency used by the module: "High" = 1700MHz; "Low"
8 Key
= 700 MHz.

Troubleshooting LEDs

Status LEDs indicate network and module status. Figure 5 below shows the
location of the status LEDs on the LTE module.
Figure 5: Status LEDs
Table 3 below describes the LED functions.
Most common state
Roaming on partner network.
AC Power is Down
Same as 3 flashes on LED L1
Same as 4 Flashes on LED L1
Radio is not operating correctly, same as 5
flashes on LED L1
Same as 8 flashes on LED L1
Currently talking to Alarm.com Servers
In the process of connecting to Alarm.com
Updating Signal Level
L5
L1 L2 L3 L4
Copyright © 2015 Alarm.com
Simon XT/XTi/XTi-5 LTE Module
Table 3: LED Functions
LED Function
L1 Error LED. Flashes 1 to 8 times in an 8-second interval to indicate
specific error. See Table 4 for errors and common fixes.
L2 Panel Communication and Z-Wave status messages. Flashes every
time the module communicates with the panel and flashes in
patterns to indicate Z-Wave status.
L3 LTE Communication. Flashes every time the LTE signal level is
checked and when packets are exchanged with Alarm.com.
L4 LTE Signal Level. Flashes 0 to 5 times to indicate signal strength, or
toggles on/off slowly when communicating with Alarm.com servers.
L5 Z-Wave Error LED. See Table 5 for error descriptions.
LED Details
LED L1 (red)
L1 flashes when there is an error. The number of flashes indicates the error
number. If there are two or more errors at the same time, the errors will
flash one after the other. The LED will stay off for at least four seconds
between errors.
Table 4: Errors flashed on L1 (red)
Number of Error and solution
flashes
1 Module cannot communicate with the panel. Perform a power
cycle on the panel. If the error persists lift the module out of
the panel and re-insert it. If the error is still observed try a
different module. Finally, if that does not fix the problem try a
different panel.
2 then 4 The module provisioning process could not be completed.
2 then 5 The module provisioning process could not be completed
because the module is currently roaming on the carrier's
network.
3 The module is trying to register on the LTE network. If it
persists for more than a few minutes, the module is having
problems registering. Check L4 for signal level. If signal level is
lower than 2 "bars", change the panel's location or use a
remote antenna option.
4 The module is registered on the LTE network but cannot
connect with Alarm.com. Contact Alarm.com Technical
Support.
5 Radio portion of the module is not working correctly. If this
persists for more than a few minutes the module may need to
be replaced. This error is extremely rare so verify that the
module is flashing 5 times.
6 This is an error only if it persists for more than a minute.
Otherwise, it's just an indication that the module is fixing an
unusual condition regarding communication with the LTE
network.
7 The module is not compatible with this panel type. Please
insert a compatible module.
8 If it persists, the account may have been set up incorrectly.
Contact Alarm.com Technical Support. You will be asked to
check the serial number of the module.
LED L2 (yellow)
L2 flashes with every communication between the module and the panel.
Normal pattern calls for a series of quick flashes every two seconds in Idle
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