Troubleshooting - Interlogix ZeroWire Installation Manual

5. Enter the Download Access Code to match the one configured on the ZeroWire panel.
6. Click the Connect TCP/IP button.

Troubleshooting

Problem
Cannot connect over TCP/IP
Do not know Download Access
Code
46
Solution
Check you can ping the ZeroWire.
Check the Download Access Code.
Check that remote access is enabled on the ZeroWire.
You generally need to be on the same network to connect via
TCP/IP. If you are connecting from a separate network, you will
need to set up port forwarding to port 41796 on the router the
ZeroWire is connected to. Consult your router manual or your IT
department for assistance. Technical support is unable to assist
with setting up port forwarding due to differences in customer
networks and equipment.
Login to ZeroWire Web Server and go to Settings – Network.
Generally this will need to be done on-site with an internet
browser.
At factory default, DLX900 will automatically allow a connection
using the default Go To Program Code / Installer Code of 9713,
even if the Download Access Code is unknown or set to default
of 00000000 (disable upload/download). This is a convenience
feature for installers and control rooms when a system is first
installed.
This is why you must change the Installer Code to protect the
system from further changes. Once the Installer Code has been
changed, this feature no longer works and you must have the
correct Download Access Code.
ZeroWire Installation Manual