Troubleshooting - Panasonic WV-ASC970 Operating Instructions Manual

Troubleshooting

Before contacting technical support, please check the following symptoms and their possible causes and solutions.
If the solutions suggested do not solve the problem, or if the symptom is not listed below, contact your installer or
sales representative.
System Controller-Related problems
Symptom
WV-CU950 controller fails to
start. LCD shows;
"Connecting to Main
CPU ... "
Global Operation-Related problems
Symptom
Global Operator fails to
login
Global Operator fails to
select a global camera
Global Operator fails to start
a global tour sequence
Video Switch Node-Related problems
Symptom
No video switch between
monitors in IP switch node
and cameras in SX650 node
Possible cause/Possible solution
Check the network connection between the Server and
WV-CU950 controller. Check the controller database and
make sure it has the correct controller Ethernet address.
Possible cause/Possible solution
Check whether global database has been updated for this
operator.
Users typed correct password.
Check whether the global operator subjects to the camera
unit partitioning.
Check whether you enter a correct unit id for the global
camera.
Check whether the global operator subjects to the tour
sequence unit partitioning.
Check whether you enter a correct unit id for the global
tour our sequence.
Possible cause/Possible solution
Check the video link direction in the "Routing" menu of the
Admin Console. Video links on the SX650 side should be
the source node and NT304/NT314/GXE500 side should be
the destination side.
Reference
page
WV-ASC970
Admin
Console
User's Guide
Reference
page
WV-ASC970
Admin
Console
User's Guide
P. 27
P. 8
P. 27
P. 10
Reference
page
P. 27
77