Arris Touchstone TM402 User Manual page 53

Getting
Safety Started
Battery
Installation Installation
USB Ethernet
Drivers Configuration
Troubleshooting USB Problems
Follow these steps if the PC does not auto-detect the Telephony Modem using a USB
connection.
Before you start, make sure that:
• You have properly installed and configured the Telephony Modem as shown
in Installing and Connecting Your Telephony
• You have installed the USB drivers as shown in
dem USB Drivers.
• The cable company has set up your account. Call your cable company if
you're not sure.
Instructions
1 Be sure that your PC is running either Windows 98SE, Windows 2000, or
Windows ME (Windows 95 and Windows NT are not supported).
2 Be sure the Telephony Modem has power. The Power light should be on.
3 Push the Reset button on the back panel of the Telephony Modem, using a
pen tip or other sharp non-metallic object.
4 Disconnect the USB cable from the PC and reconnect it.
5 Restart the PC.
6 Do the following to uninstall and the reinstall your USB drivers:
a. Disconnect the USB cable to the Telephony Modem.
b. Insert the Telephony Modem CD-ROM into you computer.
c. Start the uninstall utility on your CD-ROM. Follow the on-screen instruc-
tions carefully.
d. Reconnect the USB cable.
e. Re-install the USB driver as shown in
USB Drivers.
7 Replace the USB cable.
8 Call your cable company for help.
Touchstone TM402 Telephony Modem User's Guide
Usage Troubleshooting
Modem.
Installing the Telephony Mo-
Installing the Telephony Modem
Glossary
54