Universal Answer; Virtual Extensions; Voice Mail - Samsung OfficeServ 7200 General Description Manual

UNIFORM CALL DISTRIBUTION (UCD)
UCD is a call distribution method by which callers in a queue are routed to the next available agent. While
waiting in a queue a canned or customized announcement can be periodically played to the caller based on
a programmable timer while retaining their place in the queue. Statistical and historical reports are available
to assist supervisors in managing a call center.

UNIVERSAL ANSWER

Station users may dial the Universal Answer code or press the UA key to answer any outside lines pro-
grammed to ring the UA device. The UA device can be a station, group of stations, common bell or ring over
page.

VIRTUAL EXTENSIONS

The OfficeServ 7200 has a number of virtual extension ports encoded in the system database. They can be
assigned as keyset or single line analog ports. The system has 62 virtual extension ports. These ports have all
the attributes of an actual station port including call forwarding. These virtual ports can be exchanged with
real station ports using the set relocation feature to provide hot desking.

VOICE MAIL

Inband Signalling:
with any compatible voice mail system. Stations can call forward to a voice mail system. When answered, the
system will send DTMF tones routing the caller directly to the called station user's mailbox. Keyset users can
press one button to retrieve messages from the voice mail system. A Voice Mail Transfer key permits keyset
users to easily transfer a caller directly to an individual voicemail box without navigating through menus.
Note: Although most voice mail systems will work with the OfficeServ 7200, the system data has default val-
ues set to work with the Starmail Voice Processing System. They may need to be changed if you are using
another system.
Integrated (In-Skin):
mail/auto attendant card. This card provides 4 to 12 ports of voice processing to be expandable to 20 ports.
Because it is built into the system it provides such features as one touch call record, answering machine emu-
lation, and voice mail box administration with interactive keyset displays. See separate SVMi-20E documen-
tation. See Unified Voicemail.
External (Server-Based):
cation to provide a server-based unified messaging system scalable from 8 to 64 ports.
See Call Center.
The OfficeServ 7200 system uses DTMF tones (inband signalling) to communicate
The OfficeServ 7200 can be equipped with Samsung's proprietary SVMi-20E voice
The OfficeServ 7200 can be attached to Samsung's OfficeServ™ IP-UMS appli-
4.33
See Unified Voicemail.