Hot Line - Samsung OfficeServ 7200 General Description Manual

GROUP BUSY SETTING
This feature provides a busy signal to intercom callers that ring to a station group when all logged-in stations
are busy. The feature is activated in MMC 601 and when set to ON setting, allows an intercom caller to hear a
busy signal when calling a station group. Upon hearing a busy the intercom caller will know that all stations
are busy and can call back. When this option is set to OFF position the intercom caller will hear ring-back tone
when all stations are busy and the call will queue for the next available station. Turning this option ON will
override the Overflow setting when the group is busy. The default setting is OFF.
HOT DESKING (IP KEYSETS)
Hot desking is an industry term that describes stations where multiple people have one or more work areas
or share a common work area. Samsung IP keysets allow users to log in and out from any keyset of the same
model in the system. This allows a user to work from any available desk and retain their phone number, speed
dials, voicemail, and programmed buttons.

HOT LINE

Stations can be programmed to call a pre-defined station or station group whenever that station goes off-
hook. A hot line delay timer of 0–250 seconds can be programmed to allow sufficient time to make a differ-
ent call. This timer is programmable on a per station basis.
IN GROUP/OUT OF GROUP
Individuals assigned to a station hunt group may temporarily remove their telephones from the group by
pressing the In/Out of Group button providing that there is someone still in the group. There is a system wide
option to allow all members to log out of a station group. Stations out of a group will not receive calls to that
group but will continue to receive calls to their individual extension numbers. When desired, the user may put
him/herself back into the group by pressing the button again. Users who do not have this button may dial
the access code and the group desired. A station user is allowed to be in several groups, providing a key and
the extender of that group are assigned for each group on the user's phone.
INCOMING CALL DISTRIBUTION
Incoming calls can be assigned to ring a distributed station hunt group. This allows all members of the group
to share the call load.
INCOMING/OUTGOING SERVICE
Outside lines are available for incoming or outgoing service. Programming allows any outside line to be used
for incoming calls only, outgoing calls only or both way service.
INDIVIDUAL LINE CONTROL
Each station in the system can be individually programmed to allow or deny dialing out as well as allow or
deny answering for each outside line.
IP KEYSETS
The OfficeServ 7200 system allows the use of Samsung proprietary keysets that use Internet Protocols (IP) for
voice and data transport. They may be local to the system or installed in a remote location via a LAN/WAN.
The OfficeServ 7200 can support up to 120 IP stations. An "IP station" is considered to be any of the follow-
ing: SMT-i3105, SMT-i5200 Series, ITP-5100 Series, Softphone, or wireless handset SMT-W5120D.
information on how to setup the IP keysets please refer to the VOIP Special Applications Section of the
Technical Manual and the Hot Desking (IP keysets) section above.
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