Caller Identification; Chain Dialing - Samsung OfficeServ 7200 General Description Manual

Caller ID to PSTN
When calling out on ISDN-PRI services, each station can be programmed to send any one of the listed direc-
tory numbers provided on the PRI circuit. Examples are: the main number, another number or an individual
DID number. (PSTN=Public Switch Telephone Network) In addition, keysets can be configured to block Caller
ID delivery to the PRI. This will alert the provider that the call number should be restricted, allowing a keyset
to make calls that will display as "Anonymous" , "Restricted" , or "Unavailable" to the called party. This blocking
can be set for each keyset, and is not user-configurable. This means that when enabled, all calls will show as
blocked.
Caller ID to Analog Port
When equipped with the optional RCM2 card, Caller ID from the telephone company is sent to analog ports
within the system.

CALLER IDENTIFICATION

The OfficeServ 7200 supports three methods of identifying an incoming caller depending on the circuit type
as described below.
Automatic Number Identification (ANI)
On a digital T1 trunk programmed as E&M trunks calling party information is called ANI. This information is
the telephone number of the calling party and is sent as in-band DTMF digits during the call setup. Care
should be taken to ensure the system has sufficient DTMF receiver resources to handle the expected volume
of call traffic. Although ANI provides the number only, a name can be attached to the telephone number of
frequent callers via the CID/ANI translation table.
Caller ID
On an analog, loop start CO line, calling party information is called Caller ID and is available from the tele-
phone company in two formats, Number only and Name and Number, sometimes called Deluxe. The
OfficeServ 7200 is compatible with both formats. Even if the telephone company only offers the number only,
a name can be attached to the telephone number of frequent callers via the CID/ANI translation table.
Calling Line Identification (CLI)
On ISDN circuits, calling party information is called CLI and is supported on both BRI and PRI type circuits as
described below. BRI service is not supported on the OfficeServ 7200 system in North America.
PRI
On 5ESS and NI2 PRI circuits both name and number support is provided on the OfficeServ 7200 system.
On a DMS100 circuit Name and Number service is provided.
CENTREX/PBX USE
CENTREX and PBX lines can be installed in lieu of central office trunks. CENTREX and PBX feature access codes
including the command for hook-flash (FLASH) can be stored under one touch buttons. Toll restriction pro-
gramming can ignore PBX or CENTREX access codes so that toll calls can be controlled when using these
services.

CHAIN DIALING

Keyset users may manually dial additional digits following a speed dial call or chain together as many speed
dial numbers as are required.
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