Ums Functions; Auto Attendant - Samsung OfficeServ 7200 General Description Manual

OfficeServ 7200 General Description Guide
4

UMS Functions

The OfficeServ 7200 provides the Unified Messaging System (UMS) functions
such as auto answering, voice messaging and integrated e-mail message manage-
ment.
The VoIP-UMS processes the call signal using the VoIP module, which has the SIP
protocol for the interface to the voice switch, and transmits the media through the
RTP protocol of the TCP/IP. Accordingly, the OfficeServ 7200 has superior archi-
tecture for capacity expansion and is cost effective, since there is no need for the
physical interface required for the existing UMS or VMS.
4.1

Auto Attendant

Announcement Replay and Auto Call Forward
This system replays an announcement when a calling party is connected to the
auto attendant. This announcement can be specified based on holidays, work-
ing hours or non-working hours.
The auto call forward connects the calling party to the desired subscriber's sta-
tion when the calling party dials a station number in the auto attendant. In this
case, the call routing function will be also provided, which detects whether the
entered phone number is valid or detects that the length of the phone number
can be changed.
Announcement Auto Change Based on the Schedule
This function allows the administrator to automatically change and replay the an-
nouncement based on holidays, working hours and non-working hours.
Announcement Change by Telephone
This function allows the administrator to change the announcement by interfacing
with the auto attendant from a remote site.
Call Forwarding to the Mailbox on the Busy Line
When a party interfaces to the auto attendant and tries to connect a call to a busy
station, the called party on the busy station can use this function to forward the call
to a voice mailbox.
Queuing Process on the Busy Line
When a party interfaces to the auto attendant and tries to connect a call to a busy
station, the message 'Please hold on because the line is busy now' is played and the
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CHAPTER 4. OfficeServ 7200 Functions
Page 4-11