Smdr; Cti - Samsung OfficeServ 7200 General Description Manual

OfficeServ 7200 General Description Guide
6.6

SMDR

The Station Message Detail Recording (SMDR) manages call data such as calls be-
tween station users and local/long distance/international calls. Connect the SMDR
printer or SMDR PC with the OfficeServ 7200 to use the SMDR data provided by
the system. The precise details provided by SMDR can be programmed in the sys-
tem.
The SMDR printer can display the calling history received from the system. The
SMDR PC displays calling history received from the system and can calculate call
costs using the SMDR software. The SMDR PC therefore allows more efficient use
of data than the SMDR printer alone.
6.7

CTI

Computer Telephony Integration (CTI) is an integrated system for computers and
telephony: users can operate their phones directly from the screens of their PCs us-
ing special applications running on their local area network. CTI provides
convenience, reduced costs, enhanced services and reduced call-processing time.
In particularly, the CTI call centre system configures customer databases so that
agents can consult with customers by phone on a one-to-one basis with the cus-
tomer's details shown on the PC screen.
The OfficeServ 7200 supports the standard Telephony Application Programming Inter-
face (TAPI), which is implemented in a client/server environment and controls third-
party calls.
© Samsung Business Communications
CHAPTER 2. OfficeServ 7200 Hardware
Page 2-35