Troubleshooting - NetComm NB604N User Manual

Troubleshooting

Always begin troubleshooting by rebooting your computer and power-cycling the
router. This is particularly important if your computer has only recently begun to
exhibit problems.
To power-cycle your router do the following:
• Turn the router off and unplug it and wait 30 seconds
• Plug the router back in and turn it on, wait another 30 seconds
• Finally restart your computer.
Power-cycling your router re-synchronizes the ADSL signal and the network connection
to your computer.
Problem
My router won't turn on/
the Power LED remains
unlit
Solution
• Your router may not be connected properly. Check that the power
supply is plugged in securely, both at the wall socket and at the
back of the router.
• Check the router's On/Off switch and power point are both
switched on.
• The power point you're using could be faulty. Try a different one, if
possible.
If, after trying these things, your router is still not on/the Power
LED is still not solid blue, then your router may be faulty. Call us on
1300 137 768 or email enquiries@ausphonenet.com.au
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