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Troubleshooting
Are you having trouble connecting wirelessly?
1. Make sure that the Wi-Fi device you are using to connect to the MyZone is turned ON. For example, most laptops have a manual Wi-Fi ON/OFF
button that is typically located to the front or the side of the laptop, depending on the brand.
2. Ensure that the MyZone is turned ON and that the Wi-Fi LED is blinking (working on battery) or steady (charging).
3. Search for Wireless Network 'NetComm MyZone' and make sure you enter the right password which is 'password.'
4. Make sure DHCP is turned ON correctly on your Wi-Fi device.
Are you having trouble accessing the Internet?
5. Make sure the SIM is inserted correctly. Check the SIM direction on the left side of the MyZone for reference.
6. Check to ensure that the 3G LED is blinking correctly. Refer to the table on 'Deciphering the Blinking Coloured Lights.'
7. If you are using a Prepaid SIM, make sure that the SIM carries sufficient credit.
8. If you are using a SIM from a service provider in Australia, the Auto APN feature should pick up the network automatically. (Access Point Name) you
will have to manually enter the APN in the MyZone Manager. If you don't know the APN, please contact your mobile service provider or check the
selection of APN's listed at www.netcomm.com.au/myzone.
MyZone User Guide
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YML24W-RAU
www.netcomm.com.au
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