NetComm NB604N User Manual page 21

Problem
My router isn't
connecting to the
internet and the
DSL LED continues
to flash
My router isn't
connecting to the
internet. The DSL LED
is solid blue but the
Internet LED is off/solid
red
Solution
• Your router may not be connected properly. Check cables are
plugged in securely – you should feel/hear a slight 'click' when they
are.
• Other devices may be interfering with the router's signal. Make
sure all other devices (phones, faxes, cable television, alarm
systems) are plugged into the phone line via a filter/splitter. Try
plugging the cable from your router directly into the phone socket
in the wall, bypassing the filter/splitter. Lastly, perform an isolation
test by connecting your router directly into the phone socket and
disconnecting every device that is connected to a phone socket.
• The phone socket or line may be faulty. Try a different phone
socket, if possible.
• The cable connecting the router to the phone line may be faulty. Try
a different cable, if possible.
• Audible noise on the phone line may be interfering with your signal.
Disconnect the router and listen for noise on your phone. If you
hear snaps and crackles when making a phone call there may be a
landline/fixed service fault.
If, after trying each of these things, the DSL LED is still not solid blue
your router may not be connecting to the exchange due to a service
outage. Please contact technical support on 1300 137 768 or email
enquiries@ausphonenet.com.au
• There may be a problem with the connection. Reboot the router to
reset the connection.
• Your service connection username/password may be incorrect. You
can correct this by logging into your router (p.9-10), going to Basic >
Quick Setup and re-entering your internet connection details (p.17-
18).
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