Toolbox System Status Messages - Rena Mach 8 Operation Manual

Toolbox System Status Messages

Displayed, in red, in the M Series Toolbox utility.
SYSTEM STATUS
PAPERPATH_FEED_TIME
OUT
PAPERPATH_PAPERJAM
Paperpath: Entry:Yes Exit:Yes
or
Paperpath: Entry: No Exit:Yes
or
Paperpath: Entry:Yes Exit:No
No = not blocked
Yes = blocked (interrupted)
DOOROPEN_FRONT
DATA_PATH_UNDERRUN
PROBLEM
Out of Paper
Media is not reaching
the print engine.
Hesitation in media feed.
Possible Paper Jam; if
error is shown in
combination with
"Reason: Uncapped
printhead or clamshell
open" message.
Paper Jam
Media jam detected.
Printer has detected that
one of the media sensors
is blocked (interrupted).
Printer has detected that
the "Clamshell" is open.
Media is not making it
from the entry sensor to
the exit sensor in the
appropriated time.
Possible issue with
format or orientation of
job being sent.
TROUBLESHOOTING
SOLUTION
Load media into printer and press the
PAPER/RESUME button.
If media is present; check/adjust the
guides and separators.
Tip: It is also possible to get this error if
the media jams after reaching the
Paperpath Exit sensor, and the trailing
edge is still in the Entry sensor. See
below.
See "Paperpath_Paperjam" solutions.
Carefully open the Clamshell, remove
jammed Media from printer and close
the Clamshell. The System Status
message in red should go away.
The toolbox "Paperpath" line should
change to:
Paperpath: Entry: No Exit: No
After you clear the jam you can;
Press RESUME button to continue
printing.
Press the CANCEL button to cancel the
job, and then manually clear the job
from the computer's print queue.
Verify that the "Clamshell" is closed
and securely latched at both sides.
If closed; contact Service to check the
clamshell latch & switch.
Check/clean transport rollers.
Check/clean sensors.
Try changing the orientation setting in
the software/driver or setting a different
media size.
If problem persists call service support.
SECTION 8
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