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Rena Mach 8 Operation Manual

High capacity digital color printer
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MACH 8
HIGH CAPACITY
DIGITAL COLOR PRINTER
& Automatic High Capacity Output Stacker (optional)
OPERATIONS MANUAL
Rev 05-30-14

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Summary of Contents for Rena Mach 8

  • Page 1 MACH 8 HIGH CAPACITY DIGITAL COLOR PRINTER & Automatic High Capacity Output Stacker (optional) OPERATIONS MANUAL Rev 05-30-14...

  • Page 2: Safety Precautions

    SAFETY PRECAUTIONS THIS EQUIPMENT PRESENTS NO PROBLEM WHEN USED PROPERLY. HOWEVER, CERTAIN SAFETY RULES SHOULD BE OBSERVED WHEN OPERATING THE MACH 8 PRINTER. BEFORE USING THE PRINTER, YOU SHOULD READ THIS MANUAL CAREFULLY AND FOLLOW THE RECOMMENDED PROCEDURES, SAFETY WARNINGS, AND INSTRUCTIONS: ...

  • Page 3: Table Of Contents

    SECTION 3 –Installing the Output Stacker (optional) 29 Unpacking Contents of Packaging Connecting/Aligning the Output Stacker SECTION 4 – Operating the Printer MACH 8 Control Panel Functions For The Print Engine: Print Engine Status Light (LED) Indicators For the Feed Table: Feed Table: Status Light (LED) Indicators...
  • Page 4 TABLE OF CONTENTS User Interface Menu Diagnostics Menu Ink Usage Menu Network Configuration Menu Service Menus Printing Printhead Cartridge Conditioning Section 5 – Software Setup Information General Software Setup Info ® Adobe Acrobat/Reader Setup Tips ® Setting Up a Job in Microsoft Word (2007) SECTION 6 –...
  • Page 5 Feeding Problems Errors and Warnings Printer Alert Window Messages Toolbox System Status Messages Appendix A – Specifications MACH 8 Specifications Optional High Capacity Output Stacker Specifications Appendix B – Supplies and Optional Hardware Obtaining Supplies, Service and Support Warranty Registration Appendix C –...
  • Page 6 TABLE OF CONTENTS NOTES ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________...

  • Page 7: Section 1 - Getting Acquainted

    SECTION 1 GETTING ACQUAINTED SECTION 1 – Getting Acquainted Front View Feed Table Controls – Raise and lower Feed Table for loading media. Print Engine Controls On/Off, Paper/Resume and Pause/Cancel Buttons. Storage Compartment – Holds media, ink and other supplies. Top Cover –...

  • Page 8: Rear View

    SECTION 1 GETTING ACQUAINTED Feed Table Sensor Rear View Output Stacker Power Out – Connect power cord from optional High Capacity Output Stacker here. Outlet is rated for 1A, 115VAC. Main Power Switch, Receptacle and Fuse– Plug in power cord here. Switch turns main power ON/OFF.

  • Page 9: Print Engine View

    SECTION 1 GETTING ACQUAINTED Print Engine View Ink Revolver Couplings – Connect the ink hoses to the Printhead Cartridge. The Printhead Latch extends and retracts the couplings from the Printhead. Printhead Latch – When closed; the Ink Revolver Couplings extend/connect with the Printhead Cartridge.

  • Page 10: Ink Tank View

    SECTION 1 GETTING ACQUAINTED Ink Tank View (Behind the Ink Tank Door) Ink Tank Securing Latches – Used to hold the Ink Tanks securely into the slots and against the electrical contacts within the print engine. CAUTION! Before removing/installing Ink Tanks; please be sure to power-down the Print Engine or press the “Replace Ink Tanks”...

  • Page 11: High Capacity Output Stacker (Optional)

    ON/OFF. Fuse (2.5A, 250V, slow blow) provides over-current protection. CAUTION: Disconnect power cord from Stacker before checking/replacing fuse. Interface Port– Stacker Interface Cable, from the MACH 8 Printer to the Output Stacker, plugs in here. Stack Height Sensor– Senses the top of the paper stack, in Tray, and automatically positions (raises or lowers) Tray as needed.

  • Page 12: Section 2 - Installing The Printer

    SECTION 2 INSTALLING THE PRINTER SECTION 2 – Installing the Printer Before using the MACH 8 Printer the following must be done: • Choose a location for the Printer • Unpack and assemble the Printer • Remove the Service Station Transport Tab •...

  • Page 13: Operating Conditions

    Contents of Packaging NOTE: Items are shipped inside the Storage Compartment of the Printer. The following items are included with your printer: MACH 8 High Capacity Printer Ink Tanks – Cyan, Magenta, Yellow, Black, Black Printhead Cartridge AC Power Cord...

  • Page 14: Removing The Cardboard Shipping Insert And Shipping Tape

    SECTION 2 INSTALLING THE PRINTER Removing the cardboard Shipping Insert and Shipping Tape WARNING! To avoid possible damage to the printer; do NOT plug-in, or power-up, the printer until all shipping materials have been removed; as described below. 1. Open the Top Cover. 2.

  • Page 15: Leveling The Printer (Print Engine)

    SECTION 2 INSTALLING THE PRINTER Leveling the Printer (Print Engine) IMPORTANT! It is critical that the Printer Engine is level front-to-back and left-to-right. Why is this Important? The printer’s ink delivery systems, and waste ink drainage system, depend on the Print Engine being level to perform properly.

  • Page 16: Checking The Tilt Readings

    SECTION 2 INSTALLING THE PRINTER Checking the Tilt Readings Once you have the Printer Driver installed, and the Print Engine has been powered-up for at least 15 minutes; you should return to this procedure to check the “Tilt” readings. WARNING: You should NOT use the Toolbox utilities “Tilt” readings to level the Print Engine. However once you are sure the Print Engine has been properly leveled, as described on the previous page, it is important to routinely monitor the “Tilt”...

  • Page 17: Connecting The Printer

    SECTION 2 INSTALLING THE PRINTER Connecting the Printer Plugging in the Printer • Check to make sure the Main Power Switch [1] is in the OFF (0) position. • Plug the power cord into the receptacle [1] at the rear of the Printer. •...

  • Page 18: Connecting To The Computer

    SECTION 2 INSTALLING THE PRINTER Connecting to the Computer The Printer connects to the computer through the USB port [2]. A Network port [3] is also provided; for connecting the printer to a network environment. IMPORTANT: Do NOT connect the printer to the computer, until prompted to do so, during the printer driver installation process.

  • Page 19: Installing The Printer Software (Driver & Toolbox)

    SECTION 2 INSTALLING THE PRINTER Installing the Printer Software (Driver & Toolbox) For the Printer software to operate properly check that the computer system meets the minimum requirements. See section titled “Minimum Computer System Requirements”, on previous page. NOTE: If you are updating the Digital Color Printer (M Series) printer software (printer driver and toolbox utility);...
  • Page 20 SECTION 2 INSTALLING THE PRINTER 6. The License Agreement window opens. Carefully read the “Software License Agreement”. If you agree to the terms, check “I accept…” then click Next>. 7. After a few moments the “Printer Connections” window opens. Click “Configure to print using USB”.
  • Page 21 SECTION 2 INSTALLING THE PRINTER 11. The “Finished software installation” window opens. Do not select (check) the Print Test Page as the Printer is not set up yet. If desired; you can select (check) the “Set this printer as the default printer” at this time. Then click Next>.

  • Page 22: Connecting The Printer Via Network (Ethernet Port)

    SECTION 2 INSTALLING THE PRINTER Connecting the Printer via Network (Ethernet Port) PROCEDURE NOTE: This process may take up to 20 minutes to complete; please be patient. 1. If you haven’t already done so; install the Printer Software (M Series Driver and Toolbox), via USB, by following the instructions in the previous section.
  • Page 23 SECTION 2 INSTALLING THE PRINTER 6. Click on “Diagnostics”. The “Diagnostics” window will open; displaying a lot of information about the printer. This information will include the Network Status and configuration settings. 7. If the “Network Status:” is shown as “disconnected”; click on the refresh button in the browser window.

  • Page 24: Installing The Ink Tanks

    SECTION 2 INSTALLING THE PRINTER Installing the Ink Tanks The Digital Color Printer uses five Ink Tanks (two Black, one Cyan, one Magenta, and one Yellow). The Ink Tank is a delicate, precision device. Handle with extreme care to avoid damage. Ink Tank Anatomy WARNING! The ink used in this system may be harmful if swallowed.

  • Page 25: Procedure (Installing The Ink Tanks)

    SECTION 2 INSTALLING THE PRINTER Procedure (Installing the Ink Tanks): This procedure assumes that you are installing Ink Tanks into a printer that doesn’t have any Ink Tanks installed. If you are replacing an empty Ink Tank, please refer to the “Replacing the Ink Tanks” section. Install the Ink Tanks as follows: 1.
  • Page 26 SECTION 2 INSTALLING THE PRINTER 7. Insert the new Ink Tanks (label side up) into their appropriate color slots [B]. CAUTION! Be sure each Tank is installed into the proper color slot. If you force the Ink Tank into the wrong slot, you will contaminate the ink system and professional service will be required.

  • Page 27: Installing The Printhead Cartridge

    SECTION 2 INSTALLING THE PRINTER Installing the Printhead Cartridge The Digital Color Printer uses a single Memjet® printhead cartridge. The Printhead Cartridge is a delicate, precision device. Handle with extreme care to avoid damage and issues that could degrade print quality. ATTENTION If you experienced fuzzy print quality or an abrupt failure in a particular area of nozzles on the previous printhead, we recommend that you have the service station...
  • Page 28 SECTION 2 INSTALLING THE PRINTER CAUTION • Use electrostatic discharge (ESD) handling precautions. • Hold the Printhead Cartridge by the handles ONLY. • DO NOT touch the Ink Couplings, nozzle surface or electrical contacts. • DO NOT unpack the Printhead Cartridge until the Printer is ready for installation.

  • Page 29: Procedure (Installing The Printhead Cartridge)

    SECTION 2 INSTALLING THE PRINTER Procedure (Installing the Printhead Cartridge) This procedure assumes that you are installing a Printhead Cartridge into a printer that does NOT have a Printhead Cartridge installed. If your printer already has a Printhead Cartridge installed, and you wish to replace the Printhead Cartridge;...
  • Page 30 SECTION 2 INSTALLING THE PRINTER 5. [A] Carefully remove the Printhead Cartridge from the foil packaging. Tear at notch or cut end with scissors. [B] Remove the protective plastic cover. Hold the Printhead by the handle and unclip the cover from the Printhead. [C] Remove protective strip from the Printhead Electrical Contacts.
  • Page 31 SECTION 2 INSTALLING THE PRINTER 7. Open the Print Engine Clamshell; using with both hands. 8. Using a lint-free cloth soaked with deionized or distilled water, wet the entire Printhead Nozzle area. Be liberal with the amount of water you leave behind on the nozzles (the thin dark line on bottom of printhead cartridge).
  • Page 32 SECTION 2 INSTALLING THE PRINTER If ink doesn’t start filling all tubes during the first 5-seconds of the first ink pump cycle: Using deionized or distilled water; re-wet your lint-free cloth generously. Don’t wait for the pump to stop, open the clamshell and wipe along the Nozzles with the cloth, back and forth twice. Immediately after re-wetting the nozzles, carefully close the clamshell.

  • Page 33: Installing/Removing The Head Media Guide

    SECTION 2 INSTALLING THE PRINTER Installing/Removing the Head Media Guide The Head Media Guide is used to flatten the media, as it enters under the printhead, to help reduce media contact with the printhead. If the media makes contact with the printhead this may result in: - Scuff Marks - black streaks deposited on surface of media - Smearing/Smudging of wet image, which can also deposit additional ink on the printhead surface;...
  • Page 34 SECTION 2 INSTALLING THE PRINTER 4. [C] Push the Guide to the right, to lock it in place. NOTE: While the Clamshell is still open, verify that the Head Media Guide is aligned with the Printhead Cartridge as shown in “C”. 5.

  • Page 35: Section 3 -Installing The Output Stacker (Optional)

    1. Turn the Output Stacker’s Main Power Switch OFF (0). 2. Plug the power cord (provided) into the receptacle labeled “Output Stacker Power Out” on the MACH 8. Plug the other end of the power cord into the Power receptacle on the Output Stacker.

  • Page 36: Section 4 - Operating The Printer

    OPERATING THE PRINTER SECTION 4 – Operating the Printer MACH 8 Control Panel Functions There are 5 Buttons on the Control Panel of the MACH 8 to operate the Feed Table and the Print Engine. PRINT ENGINE For The Print Engine: The 3 buttons on the right control the Print Engine: ON/OFF, PAPER/RESUME and PAUSE/CANCEL.

  • Page 37: Print Engine Status Light (Led) Indicators

    SECTION 4 OPERATING THE PRINTER Print Engine Status Light (LED) Indicators The lights (LED’s), on these three control panel buttons, indicate the status of the Print Engine. Flashing SLOW = 1 time per second Flashing FAST = 3 times per second NOTE: To obtain additional detail about the printer’s condition, please open the Toolbox utility.
  • Page 38 SECTION 4 OPERATING THE PRINTER Print Engine Status Light Indicator Chart (continued) Additional Details, Possible LED Sequence Print Engine Status Solution or Action Press the RESUME button to continue printing. Job can also be resumed by clicking on the “Clear Error” button in the Toolbox. Press the CANCEL button to cancel the Printing Paused job and clear the job from the computer’s...
  • Page 39 SECTION 4 OPERATING THE PRINTER Print Engine Status Light Indicator Chart (continued) Additional Details, Possible LED Sequence Print Engine Status Solution or Action Printer is Performing Maintenance (Cleaning, Circulating Ink, etc..) Wait for lights to stop blinking. Toolbox = MAINTENANCE_BUSY Canceling Job.

  • Page 40: For The Feed Table

    SECTION 4 OPERATING THE PRINTER For the Feed Table: The Up and Down buttons control the Feed Table: UP (Green Arrow): Press to raise the Table for loading and positioning media. It will stop automatically when the media stack or Table reaches the Top Sensor.

  • Page 41: Setting Up The Feed

    SECTION 4 OPERATING THE PRINTER Setting up the Feed 1. Lower the Feed Table [A], Press the “Down” Button, on the Control Panel, to lower the Feed Table. 2. Slide the Right Media Side Guide [C] , all the way to the right.
  • Page 42 SECTION 4 OPERATING THE PRINTER 5. Close and Latch the Feed Roller Assembly [E] . While holding the Feed Roller Assembly down/closed, slide the latches forward [in opposite direction of arrow] and tighten the two Thumbscrews [D]. 6. Load Media Place Media stack onto the Feed Table [A].
  • Page 43 SECTION 4 OPERATING THE PRINTER 9. Press and release the “Up” Button. The Feed Table will stop automatically when it reaches the “top” position. 10. Adjust the Skew Control Bridge [I]. Loosen the knob and adjust the Bridge so the rear edge of the Bridge is positioned about 1 or 2 inches in, from the trailing edge of the media stack.

  • Page 44: Printer Driver Properties

    Valid for M Series Driver, version R13 The Printer Driver for the MACH 8 Printer works the same as any other Printer Driver for Windows. It does have some enhancements to help you maximize the ability of the Printer to print variable addressed pieces quickly and efficiently.
  • Page 45 SECTION 4 OPERATING THE PRINTER • Copies – Lets you choose the number of copies to be printed. NOTE: Driver has a limit of 32,767 copies. However, in some cases, copies are limited by the software program. For example; Adobe Acrobat® limits copies to 999. Reverse Order –...
  • Page 46 SECTION 4 OPERATING THE PRINTER Media Orientation Tip: When defining a “custom media size”; be sure to set the dimensions to match the actual orientation of the media; as it is fed through the printer. Example: 5” x 7”, fed long-edge fist, would have the custom dimensions 7” W x 5” H. 5”...

  • Page 47: Layout Tab

    SECTION 4 OPERATING THE PRINTER Layout Tab Layout allows you change how the document prints without changing the original document. • Resizing – o Original Size – no changes o Custom Resize - lets you resize the original as a % of normal size. The printer will print the document in the size you selected regardless of the size of the paper selected.
  • Page 48 SECTION 4 OPERATING THE PRINTER o Purge Bar Position* – This feature allows you to adjust the purge bar location; to account for the extra length needed to reach the actual gap between pieces. Range: -53.78mm (-2.117 in) up to +200.02mm (7.875 in) down. Default = Zero (0) negative value = shift up (purge sooner positive value = shift down (purge later) In normal operation, the printhead spits a small amount of ink into the gap between...

  • Page 49: Import/Export Tab

    SECTION 4 OPERATING THE PRINTER Import/Export Tab Import/Export is used to preserve any custom Watermarks, Media Sizes and/or Print Settings you may have developed for various jobs when you update the Printer firmware. • Export – Used to save your custom media sizes and/or watermarks, to a “holding file”...

  • Page 50: Using The Printer Toolbox Utility

    SECTION 4 OPERATING THE PRINTER Using the Printer Toolbox Utility Once the Printer Driver is installed you have access to the Printer Toolbox (Embedded Web Server). The Toolbox lets you monitor the job, ink usage, perform diagnostic checks, print reports and run maintenance tasks on the Printer from your computer.

  • Page 51: Ink Level Status

    SECTION 4 OPERATING THE PRINTER Please refer to the “Toolbox System Status Messages” section, for details on the messages that can be displayed in this area. Ink Level Status Displays the approximate amount (%) of ink available in each Ink Tank.

  • Page 52: User Interface Menu

    SECTION 4 OPERATING THE PRINTER User Interface Menu [A] User Interface Buttons: Let you perform routine maintenance and operating tasks. You can use these buttons to Clear Errors, Cancel a Job, Reset the Job Counter, and Reset the Page Counter. You can also: Replace Ink Tanks –...
  • Page 53 SECTION 4 OPERATING THE PRINTER [B] Basic Printer Settings – Lets you adjust automated service and cleaning intervals, adjust the feed mode, manually set the purge bar location and disable “paper jam” detection. KWS Setting – (Keep Wet Spitting) Incorporates an algorithm to periodically fire all printhead nozzles in order to keep all nozzles wet;...
  • Page 54 SECTION 4 OPERATING THE PRINTER Purge Bar Position (BoF)* – In operation, the Printhead spits a small amount of ink in the gap between pieces to keep the nozzles refreshed. For irregular-shaped pieces (like a cutout or hole in the media), the sensor may “read”...

  • Page 55: Diagnostics Menu

    SECTION 4 OPERATING THE PRINTER [D] Display Language – Selects the language the Toolbox information will be displayed in. PLEASE BE SURE TO HIT "SUBMIT" AFTER CHANGING THESE SETTINGS [E] Firmware Download – This feature is used to update the main firmware in the printer. WARNING: This process should only be performed by a qualified support representative.

  • Page 56: Ink Usage Menu

    SECTION 4 OPERATING THE PRINTER Ink Usage Menu NOTICE! The numbers shown in the Ink Usage Menu are provided for estimation purposes only! Accuracy is not guaranteed! This tool is provided for the purpose of estimating the amount of ink usage for a particular print job. This information can be used to estimate how many pieces can be printed before each Ink Tank is empty (assuming all Tanks are full).

  • Page 57: Service Menus

    SECTION 4 OPERATING THE PRINTER Service Menus For authorized personnel only. Provides access to more advanced Printer control and maintenance menus. A password is required to open the following features. • Printer Maint Config • Printer Control Config • Scan Sensors •...

  • Page 58: Printing

    SECTION 4 OPERATING THE PRINTER Printing Once the printer installation and setup is complete, you are ready to start printing. Please see the section titled “Software Setup Information” for details on how to setup the computer software to print to the printer. If a printhead was recently installed or the printer was left powered OFF for more than a few hours;...

  • Page 59: Section 5 - Software Setup Information

    SECTION 5 SOFTWARE SETUP INFORMATION Section 5 – Software Setup Information Once the Printer Driver is installed on your computer and the Printhead is primed, you are ready to start printing. Setup your job and send it to the Printer. The Printer will start and print General Software Setup Info Note: The following information assumes you have the M Series Driver v13 or higher installed.

  • Page 60: Setting Up A Job In Microsoft Word ® (2007)

    SECTION 5 Software Setup Information ® Setting Up a Job in Microsoft Word (2007) ® Valid when using Microsoft Word 2007 and the M Series Driver. Before you begin laying-out the document; make sure the “M Series Driver” has been selected as your “default printer”...

  • Page 61: Section 6 - Operating The Stacker (Optional)

    OPERATING THE OUTPUT STACKER SECTION 6 – Operating the Stacker (optional) . The Automatic High Capacity Output Stacker was designed to work with the MACH 8 printer. With these simple instructions; you should find it very easy to set up and use.

  • Page 62: Output Stacker Status Light (Led) Indicators

    SECTION 5 OPERATING THE OUTPUT STACKER Output Stacker Status Light (LED) Indicators The lights (LED’s), on these two control panel buttons, indicate the status of the Output Stacker. Output Stacker Status Light Indicator Chart Additional Details, Stacker Status Possible Solution or Action Main power switch is OFF Check/Turn ON Main Power switch.

  • Page 63: Output Stacker Setup

    NOTE: The Receiving Tray will automatically reposition, to the “ready” position, whenever the MACH 8 is preparing to print; the Tray will automatically lower (~1/4” at a time) whenever the media continuously interrupts the Stack Height Sensor for about 6 seconds.

  • Page 64: Section 7 - Operator Maintenance

    SECTION 7 MAINTENANCE SECTION 7 – Operator Maintenance This section covers how to perform routine operator maintenance on the printer; including Ink Tank care, Printhead care, clearing paper jams, replacing Ink Tanks, replacing Printhead Cartridge, replacing sheet separators. If printer maintenance or service is needed beyond the scope of what is covered in this section; please contact your Dealer/Distributor for support.

  • Page 65: Ink Tank Storage & Shelf Life

    SECTION 7 MAINTENANCE 5. Clean the Ink Level Prism [A] and QA Chip contacts [B] with a clean, dry, lint-free cloth. NOTE: You can dampen the cloth with distilled water to wipe the Prism, but DO NOT get the QA Chip contacts wet. Tip: A soft pencil eraser can also be used to lightly clean the QA Chip contacts.

  • Page 66: Ink Tank Disposal

    SECTION 7 MAINTENANCE Ink Tank Disposal The Ink Tank may be disposed of in a normal manner. Clean up spills with soap and water. Abrasive soap is effective in cleaning ink off your hands. Cleaning the Printhead Cartridge The Printhead Cartridge is cleaned automatically; each time the printer is turned ON, before each job, periodically during the print job, and when a User Maintenance Level routine is performed by the operator.

  • Page 67: Manual Printhead Cleaning

    SECTION 7 MAINTENANCE Manual Printhead Cleaning: NOTE: We recommend the use of nitrile powder-free gloves for this process. As a last resort, if running the built-in “... Clean Printhead” features don’t help improve print quality; the printhead cartridge can be cleaned manually. 1.

  • Page 68: Replacing The Printhead Cartridge

    SECTION 7 MAINTENANCE Replacing the Printhead Cartridge The following procedure describes how to remove the Printhead Cartridge from the printer. ATTENTION If you experienced fuzzy print quality or an abrupt failure in a particular area of nozzles on the previous printhead; we recommend that you have the service station inspected/cleaned and the wiper roller replaced, before installing the new printhead.

  • Page 69: Printhead Storage & Shelf Life

    SECTION 7 MAINTENANCE Printhead Storage & Shelf Life Properly stored, unopened, Printhead Cartridges have a shelf life of up to 1 year. ° Long Term: 14° F to 86° F (-10 C to 30° C Short Term: -11° F to 140° F (-25° C to 60° C) Storage Temperature Range: NOTE: Cumulative storage duration above 86°...

  • Page 70: Inspecting & Cleaning The Lip Of The Capping Station

    SECTION 7 MAINTENANCE Inspecting & Cleaning the Lip of the Capping Station The Capping Station (Cap) is part of the Service Station. When the printer is idle, the Service Station automatically caps the printhead to keep the nozzles hydrated. Excess ink can accumulate on the Lip of the Cap. This commonly occurs after a printhead cartridge is installed and the system is primed.

  • Page 71: Inspecting The Wiper Roller

    SECTION 7 MAINTENANCE Inspecting the Wiper Roller The Wiper Roller should be routinely inspected for signs of wear and debris. NOTICE! If you have not been trained or are uncomfortable performing this task, please contact your service support representative. Directions: 1.

  • Page 72: Cleaning/Replacing Service Station Items

    SECTION 7 MAINTENANCE Cleaning/Replacing Service Station Items The Service Station contains separate areas/devices that are used to perform the following tasks. • Cleaning. The Wiper Roller cleans the Printhead nozzles of excess ink and debris. • Printing/Purging. The Printing Platen acts as a base to support media during printing. It also contains a purging area;...
  • Page 73 SECTION 7 MAINTENANCE 3. Power-up the printer. 4. Open the Printer Toolbox. In the User Interface window, press the “Eject Service Station” button. 5. Once the Service Station has ejected; power OFF the printer. Press the ON/OFF button once and wait about 45 seconds for the print engine to power off (all control panel light’s off).

  • Page 74: Cleaning The Service Station

    SECTION 7 MAINTENANCE Cleaning the Service Station Caution: Please be sure that you are using proper cleaning techniques to clean items that come in contact with the printhead. Use only distilled or deionized water and lint free cloths. If you don’t follow this rule, you will introduce contamination into the printhead;...

  • Page 75: Wiper Motor Assembly Removal And Cleaning

    SECTION 7 MAINTENANCE Wiper Motor Assembly Removal and Cleaning Removal: 1. Disconnect (unplug) the wiper motor cable from the Service Station Printed Circuit Board [A]. 2. Remove the Printed Circuit Board [A] from the Service Station Tray. Carefully release clips to remove board.

  • Page 76: Printing Platen And Capping Station Removal And Cleaning

    SECTION 7 MAINTENANCE Printing Platen and Capping Station Removal and Cleaning Removal: Both of these items simply lift out for removal from the Service Station. Cleaning: 3. Rinse off ink using tap water. Tip: Make sure the valve, located on the bottom of the Capping Station, is clear of debris and working.

  • Page 77: Installing The Service Station

    SECTION 7 MAINTENANCE Installing the Service Station CAUTION THIS PROCESS MUST BE PERFORMED BY A QUALIFIED/TRAINED PERSON. NOTICE: Due to the technical nature of this procedure; it should only be performed by a qualified technical support person or someone that has been properly trained on this procedure. Please contact your technical support representative.
  • Page 78 SECTION 7 MAINTENANCE 6. Slide the Cable Securing Latch open on the Service Station Circuit Board; as shown below. Closed Opened 7. Locate the Ribbon Cable (from within the Service Station Slot). Insert the Ribbon Cable (blue side up) into the space under the Cable Securing Latch [1].
  • Page 79 SECTION 7 MAINTENANCE 9. Look down through open area, in the Print Engine, to make sure the Service Station is aligned with the “Bar”; (Service Station Drive Shaft) as shown. If the Printhead Cartridge is not installed (has been removed), you can look down through the top of the Print-Engine, through the Printhead Cartridge opening.

  • Page 80: Still Experiencing Print Quality Issues

    SECTION 7 MAINTENANCE 11. Turn the printer’s Main Power Switch ON; then press the control panel’s ON/OFF button. After printer initialization (~45 seconds) the Print Engine will automatically pull the Service Station the rest of the way in. NOTICE: If the Service Station should get jammed during this process (you hear motor stall noise or gear slipping noise);...

  • Page 81: Inspecting/Replacing The Waste Ink Tray

    SECTION 7 MAINTENANCE Inspecting/Replacing the Waste Ink Tray The Waste Ink Tray (123-2487) is filled with an absorbent material, used to capture the waste ink that drains from the Service Station. 1. If the printer is on; press the ON/OFF button to power-down the print engine. Wait about 45 seconds until the system shuts down (all control panel lights will go off).

  • Page 82: Replacing The Sheet Separators

    SECTION 7 MAINTENANCE Replacing the Sheet Separators The sheet separators (43-106-10) insure separation of the pieces as they are being fed. If you experience double sheet feeding, and adjusting for Media Thickness (See Feed Setup) does not prevent this, it may be time to replace the separators.

  • Page 83: Jams In The Printer

    SECTION 7 MAINTENANCE Jams in the Printer When the printer detects a media feed problem, it will stop automatically. Depending on where the media stops; the message “PAPERPATH_PAPERJAM” or “PAPERPATH_FEED_TIMEOUT” will be displayed in the Toolbox. Once the jam has been removed from the system and the print engine is closed; press the PAPER/RESUME button on the control panel or press the Clear Error button in the Toolbox to continue printing.
  • Page 84 SECTION 7 MAINTENANCE Forwarding Roller Section: Release the Forwarding Roller Guide Assembly by opening the Latch [C]. Slide the Assembly toward the Control Panel [D]. Carefully lift the Assembly up [E]. Remove jammed media. Reinstall the Assembly. CAUTION DO NOT BEND, PINCH OR CUT THE INK LINES LOCATED DIRECTLY IN FRONT OF THE ASSEMBLY.

  • Page 85: Cleaning The Printer Body

    SECTION 7 MAINTENANCE Cleaning the Printer Body WARNING THE PRINTER IS A PRECISION MACHINE THAT SHOULD BE CLEANED REGULARLY TO INSURE MANY YEARS OF SERVICE. BEFORE PERFORMING ANY MAINTENANCE, DISCONNECT THE MACHINE FROM ITS POWER SOURCE! DO NOT REMOVE SIDE COVERS! HIGH VOLTAGES PRESENT. Clean the Printer regularly to remove accumulated paper dust and ink.

  • Page 86: Cleaning The Feed Sensor

    SECTION 7 MAINTENANCE Cleaning the Feed Sensor The Feed Sensor is located between the Feed Roller Assembly and the Print Engine. It is used to control the delivery of media to the print engine. TIP: If the Toolbox, Cutsheet Feeding Mode is set to “Safe Feed” and you are getting blanks fed at the end of every job (last piece may stop inside print engine), then the Feed Sensor may not be working properly (dusty/dirty).

  • Page 87: Cleaning Other Items Inside The Print Engine

    SECTION 7 MAINTENANCE Cleaning Other Items inside the Print Engine Areas in the Print Engine can become glazed with a buildup of dust, paper lint and accumulated ink and need to be cleaned regularly. This section covers the procedures for cleaning the following items. Grit Rollers (Media Transport Rollers) Media (Paperpath) Sensors Capping Station Lip...
  • Page 88 SECTION 7 MAINTENANCE 5. Use the procedures, as outlined below, to clean the following items. Grit Rollers [A]: Entry Mark Clean as needed using a small stiff-bristled brush (toothbrush), lightly moistened with distilled water. Do NOT use anything other than distilled water to clean the Rollers.

  • Page 89: Cleaning The Ink Revolver Couplings

    SECTION 7 MAINTENANCE Cleaning the Ink Revolver Couplings This process should be performed just before a printhead cartridge is installed or re-installed; to remove contaminated/dry ink and other debris from the Ink Revolver Couplings. If this step is skipped; the printhead and or ink system could become contaminated resulting in an increase in print quality issues.

  • Page 90: Printer Maintenance Schedule

    SECTION 7 MAINTENANCE PRINTER MAINTENANCE SCHEDULE General, periodic maintenance is needed to keep the Printer in good working order. Many tasks can be performed by operators with basic supplies, no special tools needed. Other tasks should only be performed by trained service personnel. NOTE: High volume usage may require more frequent maintenance. MAINTENANCE TYPE COMPONENTS / TASKS DAILY...

  • Page 91: Preparing Printer For Transport

    SECTION 7 MAINTENANCE Preparing Printer for Transport Please use this procedure if you ever need to transport the printer to a new location or ship the printer. Please refer to the appropriate sections in the manual for details on installing/removing items from the printer.
  • Page 92 SECTION 7 MAINTENANCE 9. Remove the Printhead Cartridge and install protective covers on printhead. Be careful to avoid ink spills (drips) and stains during this process. Store Printhead Cartridge in a sealed plastic bag with a damp cloth. CAUTION: Make sure the cartridges electrical contacts are dry before re-installing printhead. 10.
  • Page 93 SECTION 7 MAINTENANCE NOTES ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________...

  • Page 94: Section 8 - Troubleshooting Guide

    SECTION 8 TROUBLESHOOTING SECTION 8 – Troubleshooting Guide The following troubleshooting guides are provided to assist you in solving any problems that might occur with the Digital Color Printer. We have tried to make them as complete as possible. The best advice we can offer is to make sure that the system is set up properly, plugged in, and that it has an adequate supply of ink before attempting to troubleshoot any problem.

  • Page 95: Examples Of Print Quality Issues (Including Possible Causes And Solutions)

    SECTION 8 TROUBLESHOOTING Examples of Print Quality Issues (including possible causes and solutions) The Memjet printhead cartridge contains 70,400 inkjet nozzles. These nozzles are divided into ten rows; two rows of nozzles for each color channel. Due to the high number of nozzles; it is not uncommon for some nozzles to become contaminated, dehydrated or clogged.

  • Page 96: Clogged/Damaged/Dead Nozzles

    SECTION 8 TROUBLESHOOTING Clogged/Damaged/Dead Nozzles: Clogged/damaged/dead/ nozzles will normally show as thin, crisp, vertical lines of missing color. Multiple adjacent nozzles, with same issue, will show as wider, crisp, vertical lines of missing color. Clogged nozzles are normally due to Printhead nozzle dehydration or partial contamination. Damaged nozzles are normally due to improper cleaning or debris on wiper roller causing damage to head.

  • Page 97: Color Mixing Issues

    SECTION 8 TROUBLESHOOTING Color Mixing Issues: Color mixing will show as muddy, mottled or distorted (grainy) colors. Color mixing occurs when the ink from one color channel crosses over into another color channel. Since the inkjet nozzle rows are located very close to one another (ten rows of 7,040 nozzles, located within a 0.8 mm space), it is easy for partials or fibers to create bridges across color channels.

  • Page 98: Scuff Marks And Smudging Issues

    SECTION 8 TROUBLESHOOTING Scuff Marks and Smudging Issues: Scuff Marks occur when the media makes contact with an area of the printhead that has ink on it. Smudging occurs when the wet image, on the media, makes contact with something (most commonly the printhead) before it is dry.
  • Page 99 SECTION 8 TROUBLESHOOTING Smudging: Here is an example of “smudging” that occurred when an area of this page, with a wet image, made contact with the printhead. Note: There are also scuff marks in this example. As mentioned previously; smudging will increase the chance for scuff marks;...

  • Page 100: Fuzzy/Distorted Print

    SECTION 8 TROUBLESHOOTING Fuzzy/Distorted Print Fuzzy/distorted print can occur for a number of reasons; listed/shown below. Problem: Poor original image quality (less than 300 dpi). Solution: Use high quality images. Problem: Choosing to print image in low resolution from software application. Solution: Set image to highest resolution possible from software application.

  • Page 101: The Ink Tank(S)

    SECTION 8 TROUBLESHOOTING The Ink Tank(s) CONDITION PROBLEM SOLUTION One or more of the “septum Try removing and re- Installed New Ink Tank and shortly after the related Ink needles” didn’t fully puncture the installing the Tank. See Channel (color) stopped septum seal on the new Ink Tank.

  • Page 102: The Printhead Cartridge

    SECTION 8 TROUBLESHOOTING The Printhead Cartridge The Memjet printhead cartridge contains over 70,000 inkjet nozzles. These nozzles are divided into ten rows; two rows of nozzles for each color channel. Due to the very tiny size of each nozzle and the high number of nozzles;...
  • Page 103 SECTION 8 TROUBLESHOOTING The Printhead Cartridge (continued) CONDITION PROBLEM SOLUTION Printhead nozzles dry (air pulled Wet the Printhead nozzles System will not prime the through nozzles; not allowing using distilled water and a printhead after installing system to create vacuum) wet, lint-free cloth.

  • Page 104: The Printer

    SECTION 8 TROUBLESHOOTING The Printer NOTICE: The printer will not print if any of the five ink tanks are empty or missing. Dots or Lines Printed on Media CONDITION PROBLEM SOLUTION Multiple horizontal black You have exceeded Reduce paper width to 8.5” to avoid exceeding lines are printed down the the maximum print the max print width of printer.

  • Page 105: Service Station Problems

    SECTION 8 TROUBLESHOOTING Service Station Problems WARNING! Many of the issues related to Service Station function will require a qualified Service Person, or properly trained person, to diagnose and fix these issues. If you haven’t been properly trained on or don’t feel comfortable performing these procedures;...

  • Page 106: Interface Communication Problems

    SECTION 8 TROUBLESHOOTING Interface Communication Problems CONDITION PROBLEM SOLUTION M Series Driver does not Wrong USB port selected in “M Verify that you are selecting the respond to printer being Series Driver”. appropriate USB port in the driver Ports Tab. Note: During connected via USB.

  • Page 107: Feeding Problems

    SECTION 8 TROUBLESHOOTING Feeding Problems CONDITION PROBLEM SOLUTION Intermittent feeding Side Guides set too tight to media. Readjust Side Guides. Dirty Feed Rollers. Clean the Feed Roller with distilled water and a cloth. Do NOT use any solvents as they may damage Rollers. Paper stuck together Fan media before placing it in Printer.

  • Page 108: Errors And Warnings

    SECTION 8 TROUBLESHOOTING Errors and Warnings Printer Alert Window Messages Messages sent from the driver and displayed on PC screen in a small popup window. MESSAGE SOLUTION Cleaning in Progress Wait until the message disappears. The printer will start printing your job once the cleaning process has completed.

  • Page 109: Toolbox System Status Messages

    SECTION 8 TROUBLESHOOTING Toolbox System Status Messages Displayed, in red, in the M Series Toolbox utility. SYSTEM STATUS PROBLEM SOLUTION Out of Paper Load media into printer and press the PAPERPATH_FEED_TIME Media is not reaching PAPER/RESUME button. the print engine. If media is present;...
  • Page 110 SECTION 8 TROUBLESHOOTING Toolbox System Status Messages (continued) Displayed, in red, in the M Series Toolbox utility. X_INK_LOW X = Color. Ink Tank replacement will be necessary One or more Ink Tanks soon. Reorder Ink Example: CYAN_ INK_LOW are low on ink. X = Color or MULTI Replace empty Ink Tank(s).
  • Page 111 SECTION 8 TROUBLESHOOTING Toolbox System Status Messages (continued) Displayed, in red, in the M Series Toolbox utility. SYSTEM STATUS PROBLEM SOLUTION TILT_ERROR The printer’s electronics If just powered on, wait a few minutes; have detected that the error may clear by itself. Once Tilt print engine is too far level drops to 1.99 or less you can clear EXCESSIVE_TILT_ERROR...
  • Page 112 SECTION 8 TROUBLESHOOTING Toolbox System Status Messages (continued) Displayed, in red, in the M Series Toolbox utility. PRINTHEAD_UNPRIMED Printhead priming If just powered on, or Tanks/Printhead process has failed. just installed, wait a few minutes; error may clear by itself. Ink delivery issue.

  • Page 113: Appendix A - Specifications

    APPENDICES Appendix A – Specifications MACH 8 Specifications Best: 1600 x 1600 DPI PRINT RESOLUTION Normal: 1600 x 800 DPI SPEED (color or mono) Up to 3600 letter size pages per hour PRINT AREA 8.5" x 14.5" (215 mm x 368 mm) with full bleed Minimum: 3"...

  • Page 114: Appendix B - Supplies And Optional Hardware

    123-2487 (tray with absorbent material) Cartridge Wipes (100/pack) 2023 - use with deionized or distilled water Optional Hardware RENA Description Part # Automatic High Capacity Output Stacker Ei MACH 8 AutoStack MACH 8 Printer with optional High Capacity Output Stacker...

  • Page 115: Obtaining Supplies, Service And Support

    Obtaining Supplies, Service and Support Please contact your local Dealer/Distributor to obtain supplies, service and support for your printer. To locate a RENA Systems Dealer in your area; please click on the following link, enter your zip- code and press the Lookup button.

  • Page 116: Appendix C - Quick Reference Info

    APPENDICES Appendix C – Quick Reference Info Printer Control Panel LED Sequences Print and cut out this chart to mount on the printer if desired. Suggested location: Top Cover.

  • Page 117: Driver Properties Printing Adjustments - Quick Reference

    APPENDICES Driver Properties Printing Adjustments - Quick Reference These features are located under the Layout tab of the M-Series Driver (R13). They can be displayed in Inches, Millimeters or Pixels. Please be sure to choose the appropriate selection. 1 mm = ~31 pixels Left Adjustment Range: -3.01mm (-0.118 in) left to +200.02mm (7.875 in) right.
  • Page 118 Rear View ............2 Feed Table ..........34 Grit Rollers ............82 Feed Table Buttons ........1 Output Stacker ..........5 Print Engine ..........30 Printer Buttons ..........1 Head Media Guide ........... 27 Control Panel Functions MACH 8 ............. 30...
  • Page 119 Tools Needed ............. 6 Unpacking ............7 Installing Printhead Cartridge ......23 Package Contents Interface Port, Output Stacker ......5 MACH 8 Printer ........... 7 Output Stacker ........... 29 PAPER Button ..........30 Paper Feed Test ........... 30 Jams in Printer ..........77 Paper/Resume Button ........
  • Page 120 Ink Tank Latches ........4 Network Configuration Menu ....50 Ink Tanks ............. 4 Service Menus ..........51 Print Ink Channels Button......3 User Interface ..........46 Printhead ............. 3 Using ............44 Printhead Latch .......... 3 Printhead ............3 Printhead Latch Release Button ....
  • Page 121 Removing ............ 66 Thickness Indicator .......... 36 Replacing ............ 66 Tilt Readings ........... 10 Service Station Installation ....... 71 Toolbox Utility ..........44 Setup Top Cover ............1 Feed ............35 Transport Inspection .......... 6 Max Print Area ........... 53 Troubleshooting ..........
  • Page 122 Copyright © Neopost USA 2014...

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