Yealink SIP-T4X Administrator's Manual page 163

Automatic Call Distribution (ACD) enables organizations to manage a large number of
phone calls on an individual basis. ACD enables the use of IP phones in a call-center
role by automatically distributing incoming calls to available users, or agents. ACD
depends on support from a SIP server. ACD is disabled on the phone by default. You
need to enable it on a per-line basis before logging into the ACD system. ACD is not
applicable to SIP-T48G/T46G IP phones.
After the IP phone user logs into the queue, the server monitors the phone status and
then decides whether to assign an incoming call to the user's IP phone. When the phone
status is changed to unavailable, the server stops distributing calls to the IP phone. The
IP phone will remain in the unavailable status until the IP phone user manually changes
the phone status or the ACD auto available timer (if configured) expires. How long the
IP phone remains unavailable is configurable by the auto available timer. When the
timer expires, the phone status is automatically changed to available. The ACD auto
available timer feature depends on support from a SIP server.
You need to configure an ACD key for the user to log into the ACD system. The ACD key
on the IP phone can indicate the ACD status.
Procedure
ACD can be configured using the configuration files or locally.
Configuration File
Local
<MAC>.cfg
<y0000000000xx>.cfg
Web User Interface
Configuring Advanced Features
Configure ACD.
For more information, refer to
ACD on page 337.
Assign an ACD key.
For more information, refer to
ACD Key on page 400.
Configure ACD auto available
timer.
For more information, refer to
ACD on page 337.
Assign an ACD key.
Navigate to:
http://<phoneIPAddress>/servlet
?p=dsskey&model=1&q=load&li
nepage=1
Configure ACD auto available
timer.
Navigate to:
http://<phoneIPAddress>/servlet
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