Supervisor Operations; Iii-1. Refund; Refund - Magnetic Stripe Card; Iii. Supervisor Operations - Ingenico iCT Series User Manual

Transaction Approved.
8 Printing 1 copy.
st
Press YES for 2 nd copy.
Remove customer's chip
9
card.
III.

SUPERVISOR OPERATIONS

III-1. REFUND

A data capture transaction that is initiated by the Retailer to credit the
cardholder for a refund of goods or services, and to debit the retailer›s
account accordingly. It requires the cardholder to enter the PIN and also
requires the retailer›s supervisor password and the retailer›s signature.
III-1a. REFUND - Magnetic Stripe Card
STEP ACTION
1 Press F1 for MENU...
Select NEW TRANS and
2
press ENTER.
DISPLAY
Select REFUND (use arrow
3 down key) and press
ENTER.
Key-in REFUND amount.
4 Example: SAR100.00
Then press ENTER key.
Swipe customer's card
5
Example : SPAN card
Key-in merchant
password.
6
Example: 0000
Then press ENTER key.
Key-in Retrieval Reference
Number or RRN.
see Section VI for RRN
7
example: 912345000084
Then press ENTER.