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One Company, with Auto Attendant Answering Calls Day & Night
Step 2. Record an Instruction Menu for Call Routing Mailbox 802.
Step 3. Record an Instruction Menu for Call Routing Mailbox 803.
Step 4. Program the telephone system to direct calls to the Automated
Attendant during the day and at night.
Appendix A: Application Notes
This is the Instruction Menu that will play every weekday from 8:00 AM to 5:00 PM. Record an
Instruction Menu similar to: "Thank you for calling ABC company. If you know the extension of
the person you would like to reach, dial it now."
Remember, your weekday routing is Call Routing Mailbox 802 with Dial Action Table 1. Your
evening and weekend routing is Call Routing Mailbox 803 and Dial Action Table 2.
To record your Instruction Message for CRB 802:
Call the System Administrator mailbox.
-
Get Intercom dial tone.
-
Dial Voice Mail master extension
-
Dial System Administrator mailbox number
-
Enter security code (if required)
Dial S A (72) for the System Administrator Menu.
Dial I (4) for the Instruction Menu.
Follow the voice prompts and make your recordings for Call Routing Mailbox 802.
This is the Instruction Menu that will play every evening and over the weekend. Record an Instruc-
tion Menu similar to: "Thank you for calling ABC company. Our normal business hours are
Monday-Friday, 8 AM to 5 PM. If you know the extension of the person you would like to reach,
dial it now."
Remember, your weekday routing is Call Routing Mailbox 802 with Dial Action Table 1. Your
evening and weekend routing is Call Routing Mailbox 803 and Dial Action Table 2.
To record your Instruction Menu for CRB 803:
Call the System Administrator mailbox.
-
Get Intercom dial tone.
-
Dial Voice Mail master extension
-
Dial System Administrator mailbox number
-
Enter security code (if required)
Dial S A (72) for the System Administrator Menu.
Dial I (4) for the Instruction Menu.
Follow the voice prompts and make your recordings for Call Routing Mailbox 803.
In i-Series, for example, you would set up a DIL that routes to the Voice Mail master number (e.g.,
700) during the day and at night. Refer to your systems's Software Manual for additional details.
Application Note ANV00005A
NVM-2e/i-Series Quick Setup Guide
51
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