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NVM-2e Menu Trees
Database Management Menu (Sheet 1)
Database Managem ent Menu (Sheet 1)
NVM-2e
Database Management Menu
Subscriber Mailbox Programming
MP
Automated Attendant ANswering Schedules
This sets up answering schedules so the Automated Attendant
can greet/instruct callers differently depending on the day/date
and time. A schedule consists of 4 things:
1) A schedule number (1-20).
2) Day, date, or range of days that the greeting/instructions
should play.
3) Time of day that the greeting/instructions should start playing.
4) The mailbox number that should answer the call.
The greeting/instructions (called the Instruction Menu) is actually
AN
recorded for the mailbox.
For example, suppose the data for Schedule 1 is:
Monday - Friday, 12:00 PM, 802
All people who call into the Auto Attendant on Monday - Friday at
12:00 PM or later will hear the Instruction Menu recorded for Call
Routing Mailbox 802. To record the Instruction Menu, see the
System Administrator Menu. To set up dialing options for the
Automated Attendant callers, see the Automated Attendant Dial
Action Tables below.
Automated Attendant Dial Action Tables
A Dial Action Table (DAT) sets up a menu of dialing options (e.g.,
For Susan, press 1. For John, press 2. For Sales, press 3.
etc.) for Auto Attendant callers. You can set up a menu using
Keys 0-8 on the dialpad. To set up the menu, you assign an
action and number to each key. When the caller presses the key,
the Auto Attendant performs the action and dials the number. An
example for entering an action/number/key is as follows:
1. Select the action:
. The code, ET is for action “Pre-Defined
ET
Extension Transfer (Screened)” listed on the next page.
2. Select the number:
.
DA
25
3. Press the key for the action: .
2
The result is as follows: When the caller presses key 2, the Auto
Attendant transfers the call to extension 25.
Voice Mail provides 4 Dial Action Tables. At default, Dial Action
Tables (1-4) are associated with Call Routing Mailboxes 802, 803,
804 and 807 respectively. So if Call Routing Mailbox 802 is
answering calls (see Answering Schedules above), the Voice
Mail will let callers use the menu of options in Dial Action Table 1.
The available actions are listed on sheet 2.
Fax Transfers
This allows assigning an extension number to a fax machine
FT
(using an extension number for a fax reduces the number of
Subscriber Mailboxes to 49).
System Initialization
This initializes the message database, the entire database and
SI
the phone system integration. The available options are on sheet
3.
44
NVM-2e/i-Series Quick Setup Guide
Database Management Menu
The Mailbox Programming Options are as follows:
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NP
This assigns a name to the mailbox for the Directory Dialing (name-dialing) feature.
This gives the Subscriber Mailbox access to the System Administrator and/or Database
SA
Management Menus.
DS
This deletes the Security Code of the Subscriber mailbox.
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This determines the number of messages that a Subscriber Mailbox may hold. Setting
ML
the number to 0 (zero) prevents the mailbox from receiving messages.
MW
MW
This lights the Subscriber’s Msg Lamp when there is a new message in the Subscriber’s
This lights the Subscriber’s Message Lamp when there is a new message in the
This lights the Subscriber’s Msg Lamp when there is a new message in the Subscriber’s
MW
Subscriber’s Mailbox.
,
This determines the number of messages that a Subscriber Mailbox may hold. Setting
UX
the number to 0 (zero) prevents the mailbox from receiving messages.
This prevents an Auto Attendant caller from reaching the Subscriber extension. Voice
BA
Mail lets the caller leave a message. Or you can have Voice Mail reroute the blocked
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caller to another extension. See Next Call Routing Mailbox below.
This assigns a Call Routing Mailbox (along with its Dial Action Table) to a Subscriber
Mailbox. This Call Routing Mailbox does the following:
Lets an outside caller dial 0 before or after leaving a message in a Subscriber
Mailbox. Dialing 0 reroutes the caller to another extension, typically the operator.
Automatically reroutes the callers who have been blocked from reaching the
Subscriber extension (see Block Auto Attendant Calls above.).
NC
In both cases, the Voice Mail reroutes the call using the Key 0 assignment in the Dial
Action Tables (see Dial Action Table Programming Menu). For example, if you assign
Call Routing Mailbox 803 as the Next Call Routing Mailbox, you will have to program
Key 0 in Dial Action Table 2. If you want the caller to go to the operator, you could select
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“Unscreened Transfer to a Pre-Defined Extension (UX)” for the Key 0 action and the
operator’s extension for the Key 0 number.
To access the Database Management Menu:
Dial Voice Mail extension number_______________ or Voice Mail outside number_______________.
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1.
If you hear the company greeting, dial #. Otherwise, go to step 3.
2.
If a mailbox is requested, dial System Administrator mailbox number_______________.
3.
If requested, dial Security Code_______________.
4.
Press DM for Database Management Menu.
5.
Select the desired feature.
6.
To select a feature, dial the letters shown to the left of the feature name. For your convenience,
their corresponding numbers are shown to the right of the feature name.
Sheet 1 of 3
Mailbox Name Programming
System Administrator
Delete Security Code
Specify Message Storage Limit
Message Wait Lamp
Message Wait Lamp
Message Wait Lamp
Forced Unscreened Xfer (Transfer)
Block Auto Attendant Calls
Next Call Routing Mailbox
Chapter 6: NVM-2e Menu Trees
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