Polycom SoundStation Duo Installation Instructions And User Manual
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- User manual (142 pages) ,
- Installation instructions and user manual (20 pages) ,
- Quick start manual (8 pages)
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Summary of Contents for Polycom SoundStation Duo
- Page 1 USER GUIDE Software 4.0.1 | August 2013 | 1725-19066-001 Rev C Software 4.0.1 August 2013 1725-19066-001 Rev C...
- Page 2 Information is provided “as is” without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its respective...
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Page 3: Table Of Contents
Calling ........... . . 26 Polycom, Inc. - Page 4 ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Calling by Entering a Phone Number ..... . . 26 Calling from a Call List .
- Page 5 Transferring Calls ..........66 Polycom, Inc.
- Page 6 ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Hosting Conference Calls ........67 Setting Up Conferences .
- Page 7 Changing the Backlight ........116 Updating Your Phone’s Configuration ......117 Polycom, Inc.
- Page 8 ® ™ User Guide for the Polycom SoundStation Duo Conference Phone Restarting Your Phone ......... . 118 Troubleshooting Phone Issues .
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Page 9: Introduction
How To Use this Guide Since the SoundStation Duo can operate in two different modes, this guide contains separate chapters for operating your phone in Public Switched Telephone Network (PSTN) mode and Session Initiation Protocol (SIP) mode. -
Page 10: What's New In This Guide
® ® Polycom SoundStation Duo Conference Phone User Guide Before you read this guide, it is important to understand that certain phone features are configurable by your system administrator or determined by your phone environment. As a result, some features may not be available or may operate differently on your phone. - Page 11 Introduction — Pressing either the Up Arrow key, , or the Down Arrow key, to move up or down a list. When the instructions say to ‘scroll to’ an item, press until you reach the item. When you reach an item, the item will either be highlighted, or an insertion point (a blinking line) will display next to the item.
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Page 12: Related Documents
Enable/Disable To enable or disable a setting, scroll to the setting, and then toggle the Right Arrow key, , to alternate between Enabled or Disabled. Related Documents For additional information about the SoundStation Duo phone, see the following documents: • User documents: — Polycom SoundStation Duo Quick User Guide This two-page document is a quick reference on how to use the phone’s most basic... -
Page 13: Getting Started
Getting Started Introducing Your Phone The SoundStation Duo conference phone is a dual-mode conference phone that can operate in one of the following standard telephony modes: • PSTN mode—In this mode, the phone is connected to a standard (analog) phone jack so calls can be made using the Public Switched Telephone Network (PSTN). -
Page 14: Configuring Your Phone For Sip Mode
For detailed information on how to register your phone after it’s set up, see Quick Tip 44011: Register Standalone SoundPoint IP, SoundStation IP, and Polycom VVX 1500 Phones. -
Page 15: About Your Phone
Getting Started After you enter the country and language, your phone updates its settings and displays the idle screen, as shown next. If your phone line is connected, the Connected icon, , displays, and you can place and answer calls. If your phone line is unconnected, the Unconnected icon, , displays. -
Page 16: Your Phone's Hardware
Polycom® SoundStation® Duo Conference Phone User Guide Your Phone’s Hardware Speaker Indicator Light Microphone Indicator Light Indicator Microphone Light Microphone 2.5 mm jack to connect mobile phone or computer audio Security slot to connect a laptop cable lock... - Page 17 Getting Started External Microphone Jacks Name Description Speaker Provides ringer and hands-free audio output. Microphones Provide 360-degree coverage to transmit sound to other phones. Your phone has three internal microphones. Indicator Lights The lights illuminate to indicate the following: Solid red You’ve muted a call. Or, a phone you share a line with has an active •...
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Page 18: Locating Functions On The Keypad
Polycom® SoundStation® Duo Conference Phone User Guide Locating Functions on the Keypad You use the keypad on the phone to access features, handle calls, adjust the volume, navigate screens, enter data, and select options. Keys to access soft keys Menu key... - Page 19 Getting Started Press the key to do this ... Keys that access Activate a soft key on the screen. soft keys on the These four keys access the soft keys that display on the phone screen. Depending on the phone screen screen you view, different soft keys display on the screen.
- Page 20 Polycom® SoundStation® Duo Conference Phone User Guide Press the key to do this ... Arrow/Scroll Navigate menus and lists, view call and speed dial lists, and enable and disable phone Keys settings. Press the Up Arrow key/Scroll key to: Scroll up through lists that display on one or more screens.
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Page 21: What Displays On The Screen
Getting Started What Displays on the Screen What displays on your phone screen depends if your phone is in SIP or PSTN mode. To determine what mode your phone is in, see your system administrator. SIP Mode The following items display on your phone screen when it operates in SIP mode. - Page 22 Polycom® SoundStation® Duo Conference Phone User Guide SIP Screen Item Description Position indicator An arrow to indicate your position in a list: —You are at the top of the list. You can only scroll down. —You can scroll up or down.
- Page 23 Getting Started SIP Screen Item Description Call information Information about the person you’re talking with. If you called someone, To: displays. If someone calls you, From: displays. If you’re in a conference call, Active:Conference displays. Call timer A timer to indicate how long the call has taken place. When a conference call starts, the timer re-starts at 0 seconds.
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Page 24: Pstn Mode
Polycom® SoundStation® Duo Conference Phone User Guide PSTN Mode The following items display on your phone screen when it operates in PSTN mode. PSTN Screen Item Description Status bar The top-most line on the screen that can display the following: call and line information, name of the screen you’re viewing, scrolling notifications, the date and time, and... - Page 25 Getting Started PSTN Screen Item Description Call counter If you have more than one call, a call counter indicates which call you’re viewing and the total number of calls you have. For example, in the figure below, ‘1’ indicates that you’re viewing the first call in the list (the most recent call) and ‘2’...
- Page 26 Polycom® SoundStation® Duo Conference Phone User Guide PSTN Screen Item Description Call information Information about the person you’re talking with. If you called someone, To: displays. If someone calls you, From: displays. If you’re in a conference call, Active:Conference displays.
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Page 27: Phone Status Indicators
Getting Started Phone Status Indicators Phone status is indicated by three indicator lights located above the phone’s microphones, and by a Line and Call icon located on the top-left of the screen. Indicator Light Indicator Light Indicator Light Line and Call icon Indicator Lights Three indicator lights indicate phone or call status. -
Page 28: Line And Call Icon
PSTN mode. Icon Line or Call State Description Active call that A call is in progress using Polycom HD Voice. The active call icons merge into one icon on the phone uses Polycom ® screen. For example: HD Voice™... -
Page 29: Navigating Menus, Calls, And Information
Getting Started Icon Line or Call State Description Registered line The phone can place and receive calls. (for SIP mode) Connected line (for PSTN mode) Registered, The phone, which shares a number with another shared line phone or phones, can place and receive calls. (SIP mode only) Ringing The phone is ringing. - Page 30 Polycom® SoundStation® Duo Conference Phone User Guide If you want to... Then do this... Scroll (move up or down) Press one of the Scroll keys: (to scroll up) through lists that display on (to scroll down). more than one screen...
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Page 31: Entering Data And Enabling Items
Getting Started Entering Data and Enabling Items To enter data and enable fields or menu items, use the tips in the following table. After 20 seconds of inactivity, the idle screen automatically displays, unless you’ve selected a field to edit. If you want to... - Page 32 Polycom® SoundStation® Duo Conference Phone User Guide If you want to... Then do this... Enter special characters Press one or more times • quickly. To enter other special characters, press • one or more times quickly (when in uppercase or lowercase mode).
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Page 33: Using The Web Configuration Utility
IP address of your phone, and the Password login credentials of the phone user. For detailed information on accessing, navigating, and using the Utility, see the Polycom Web Configuration Utility User Guide, available from the SoundStation Duo Support Web page. - Page 34 Polycom® SoundStation® Duo Conference Phone User Guide...
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Page 35: Using Your Conference Phone In Pstn Mode
Using Your Conference Phone in PSTN Mode In this chapter, you’ll learn how to use your phone when it operates in PSTN mode. When your phone uses PSTN mode, it has all the features of a basic ‘landline’ phone, such as the ability to hold a call, speed dial contacts, set up conferences, and access a contact directory. -
Page 36: Calling And Answering
Polycom® SoundStation® Duo Conference Phone User Guide Calling and Answering Your phone can handle one active call or conference call at any one time. If call waiting is enabled, your phone can handle two separate calls at one time: one active call and one held call. -
Page 37: Answering When You Have An Active Or Held Call
Using Your Conference Phone in PSTN Mode • The Ringing icon displays in the status bar. • Caller information displays in the center of the screen (if your phone supports Caller ID and it’s correctly configured). Ringing icon Incoming call information To answer the call, press the Answer soft key or . -
Page 38: Calling
Polycom® SoundStation® Duo Conference Phone User Guide To answer a call when you’re in a call: >> When you hear the call waiting beep, press or the Confrnc soft key to activate a hook flash. The original call is placed on hold, and the incoming call becomes the active call. -
Page 39: Calling From A Directory
Using Your Conference Phone in PSTN Mode To call from a call list: From the idle screen, press one of the arrow keys to access a call list. To view this call list... Press this arrow key... Missed calls Received calls Placed calls From the call list screen, scroll to the entry you want to dial, and then press the Dial soft key. -
Page 40: Calling By Redialing
Polycom® SoundStation® Duo Conference Phone User Guide — Scroll to the contact you want to call, and then press the Dial soft key. The call is placed. Calling by Redialing You can redial the last call you placed, or search a list of placed calls to find a previously-dialed number. -
Page 41: During Calls
Using Your Conference Phone in PSTN Mode During Calls During a call, you can: • Place the call on hold. • Set up a conference call between yourself, the party you’re talking to, and another party. If call waiting is enabled on your phone, you can also answer an incoming call (see Answering When You Have an Active or Held Call on page 25). -
Page 42: Hosting Conference Calls
Polycom® SoundStation® Duo Conference Phone User Guide Hosting Conference Calls The number of parties you can add to a conference call depends on how your phone system is set up. Check with your system administrator for the exact number. After you set up a conference, you can place the conference call on hold or end your connection to the conference call participants. -
Page 43: Holding And Resuming Conferences
Using Your Conference Phone in PSTN Mode After the party answers, press or the Confrnc soft key to activate another hook flash. All parties join the conference, and the Active:Conference screen displays, as shown next. To add additional parties to the conference, press or the Confrnc soft key, and then repeat steps 3 and 4. -
Page 44: Working With Call Lists
Polycom® SoundStation® Duo Conference Phone User Guide Working with Call Lists Your phone maintains lists of missed, received, and placed calls. Each list can hold up to 100 entries. If you miss a call, a message indicating the number of missed calls you have displays in the status bar, as shown next. -
Page 45: Clearing Call List Entries
Using Your Conference Phone in PSTN Mode To view details for a call list entry: Press , and then select Features > Call Lists > Missed Calls, Received Calls, or Placed Calls. From the call list, scroll to the call list entry, and then press the Info soft key. -
Page 46: Working With The Contact Directory
Polycom® SoundStation® Duo Conference Phone User Guide Working with the Contact Directory You can store a large number of contacts in your phone’s Contact Directory. Contact your system administrator for the exact number. You can dial and search for contacts in this directory. You may be able to add, edit, and delete contacts. - Page 47 Using Your Conference Phone in PSTN Mode To add a Contact Directory entry manually: Press , and then select Features > Contact Directory. From the Directory screen, press the Add soft key. The Add To Directory screen displays. Enter the contact information: —...
- Page 48 Polycom® SoundStation® Duo Conference Phone User Guide If you specify a label, the label will precede the contact’s name in the Contact Directory and on the Speed Dial Info screen, as shown next. — (Optional.) In the Ring Type field, select the ring type you want to use for the contact.
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Page 49: Updating Contact Directory Entries
Working with a Corporate Directory Your phone may be set up to interface with a corporate directory. Any SoundStation Duo phone that operates in PSTN mode—and is connected to the network—can interface with a corporate directory. For information on using a corporate directory, see... -
Page 50: Connecting Mobile Phone And Computer Audio
Quick Start Guide for the Polycom SoundStation Duo Conference Phone available from the SoundStation Duo Support web site. If you want to connect a mobile phone to the SoundStation Duo, be aware of the following: The optional Mobile Phone Cable connects to the headset connector on your •... -
Page 51: Listening To Mobile Phone Or Computer Audio
Many computer calling applications automatically adjust the sound settings on your computer when you launch the application. If the volume from the SoundStation Duo is too high or too low, you may need to adjust your computer’s volume settings. Listening to Mobile Phone or Computer Audio When Your Conference Phone is Idle If your conference phone is idle, ‘From: PC-Mobile audio’... -
Page 52: Listening To Mobile Phone Or Computer Audio When Your
Polycom® SoundStation® Duo Conference Phone User Guide Listening to Mobile Phone or Computer Audio When Your Conference Phone Has an Active Call If your conference phone has an active call, ‘From:PC-Mobile audio’ displays in the status bar, as shown next. -
Page 53: Ending Mobile Phone Or Computer Audio Calls
Using Your Conference Phone in PSTN Mode Ending Mobile Phone or Computer Audio Calls If you don’t want to hear mobile phone or computer audio through your conference phone’s speakers, or you don’t want to see ‘From:PC-Mobile audio’ on your conference phone screen, disconnect the cable from the conference phone. -
Page 54: Locking And Unlocking The Phone
Polycom® SoundStation® Duo Conference Phone User Guide Locking and Unlocking the Phone Lock your phone to do the following: • Prevent unauthorized outgoing calls. • Allow only authorized people to answer calls. • Prevent people from viewing or modifying phone displays or information (for example, menus, directory lists, and call records). -
Page 55: Locking And Unlocking Your Phone
Using Your Conference Phone in PSTN Mode Locking and Unlocking Your Phone You can choose how you want your phone to handle incoming calls when it’s locked. If you allow incoming calls when your phone’s locked (the default setting), incoming calls will ring on your phone, and you can answer calls by entering your user password. -
Page 56: Logging In To Phones
Polycom® SoundStation® Duo Conference Phone User Guide To call an authorized number from a locked phone: >> Do one of the following: — Press the New Call soft key. From the Place an Authorized Call screen, select the number you want to call, and then press the Dial soft key. -
Page 57: Logging In And Out Of A Phone
Using Your Conference Phone in PSTN Mode If you change any settings while you’re logged in to a phone, the settings are saved and displayed the next time you log in to a phone. When you log out, your personal phone settings no longer display. You can log in to a phone by entering your user ID and password. - Page 58 Polycom® SoundStation® Duo Conference Phone User Guide The User Login screen displays, as shown next. Enter your user ID and password, and then press the Log in soft key. If you don’t know what your user ID and password are, ask your system administrator.
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Page 59: Placing Calls From Phones That Are In The Logged Out State
You can change your password from any phone that you’re logged in to. By default, user passwords are factory preset to the numerals 123. Your administrator can change this default password if needed. Polycom recommends that you change your password when you first log in to a phone. Your user ID is managed only by your administrator, meaning you cannot change it yourself. -
Page 60: Controlling What Is Heard
Polycom® SoundStation® Duo Conference Phone User Guide The Change User Login Password screen displays, as shown next. Enter your old password, enter a new password and confirm it, and then press the Enter soft key. Your password is changed. The next time you log in to a phone, you’ll need to enter this password. -
Page 61: Setting Unique Ring Tones For Contacts
Using Your Conference Phone in PSTN Mode Setting Unique Ring Tones for Contacts You can set a distinctive ring tone for each contact in your Contact Directory so you can distinguish callers. To set a distinctive ring tone for a contact: Press , and then select Features >... -
Page 62: Controlling What You See
Polycom® SoundStation® Duo Conference Phone User Guide Controlling What You See You can change the phone screen appearance by doing the following: • Changing the Display Language on page 50. • Changing the Time and Date Display on page 50 •... -
Page 63: Changing The Time And Date Order
Using Your Conference Phone in PSTN Mode To change the time and date display format: Press , and then select Settings > Basic > Preferences > Time and Date. From the Time and Date screen, do one of the following: —... -
Page 64: Changing The Screen Contrast
Polycom® SoundStation® Duo Conference Phone User Guide Changing the Screen Contrast You can set how light or dark the screen appears. To adjust the contrast on the phone screen: Press , and then select Settings > Basic > Contrast. From the Contrast screen, press the Up or Down soft keys to increase or decrease the display contrast. -
Page 65: Updating Your Phone's Configuration
Using Your Conference Phone in PSTN Mode To change the backlight intensity: Press , and then select Settings > Basic > Backlight Intensity. From the Backlight Intensity screen, select Backlight On Intensity. From the Backlight On Intensity screen, select the intensity you want. (The default is High.) If you selected a new intensity, press the Save soft key. -
Page 66: Restarting Your Phone
Polycom® SoundStation® Duo Conference Phone User Guide Restarting Your Phone Your system administrator may ask you to restart your phone if your phone malfunctions or to assist in troubleshooting. Before you restart your phone, contact your system administrator. If your phone is malfunctioning, you may be able to restore normal operation without restarting the phone. -
Page 67: Using Your Conference Phone In Sip Mode
Using Your Conference Phone in SIP Mode In this chapter, you’ll learn how to use your phone when it operates in SIP mode. When your phone uses SIP mode, it has all the features of a basic phone, as well as more advanced features, such as the ability to forward and transfer calls, instant message, and access a corporate directory and the conference management feature. -
Page 68: Calling And Answering
Polycom® SoundStation® Duo Conference Phone User Guide • Restarting Your Phone on page 118 • Troubleshooting Phone Issues on page 118 Calling and Answering During a call, the phone displays the name and number of the party you’re talking with, the duration of the call, and the Line and Call icon to indicate call status (as shown next). - Page 69 Using Your Conference Phone in SIP Mode In the following example, the call from Francois Clement is the active call. If you press , you can scroll down and view a held call with Jack Jones. Active call Held call If you have more than one call, a counter displays in the status bar.
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Page 70: Answering Calls
Polycom® SoundStation® Duo Conference Phone User Guide Answering Calls You can answer a call when your phone is idle, when you have held calls, or if you’re currently in a call. This section explains: • Answering When Your Phone is Idle on page 58 •... -
Page 71: Answering When You're In An Active Call
Using Your Conference Phone in SIP Mode • A call counter (for example, ), displays in the status bar to indicate that you have more than one call. Call counter Ringing icon Incoming call information To answer the call, press or the Answer soft key. -
Page 72: Answering On Shared Lines
Polycom® SoundStation® Duo Conference Phone User Guide Answering on Shared Lines You answer a call on a shared line the same way you answer a call on a private line. To answer a call, press or the Answer soft key. If your phone has multiple calls, you have to scroll to the call first. -
Page 73: Calling By Entering An Ip Address Or Url
Using Your Conference Phone in SIP Mode To call off-hook: Press or the New Call soft key to obtain a dial tone. Enter the number you want to call. Press the Send soft key. Your administrator sets up your phone to automatically place a call after you enter a certain number of digits. -
Page 74: Calling From A Directory
Polycom® SoundStation® Duo Conference Phone User Guide To call from a call list: From the idle screen, use one of the arrow keys to access a call list. If you have held calls, press the New Call soft key first. -
Page 75: Calling By Redialing
Using Your Conference Phone in SIP Mode To call using speed dial: From the idle screen, press . If you have held calls, press the New Call soft key first. From the Speed Dial Info screen, do one of the following: —... -
Page 76: While Your Phone Rings
Polycom® SoundStation® Duo Conference Phone User Guide While Your Phone Rings While your phone rings, you can: • Ignore the call by stopping your phone from ringing. • Reject the call by terminating it without answering it. • Forward the call to another party. -
Page 77: Forwarding Calls While Your Phone Rings
Using Your Conference Phone in SIP Mode Forwarding Calls While Your Phone Rings You can manually forward a call to another number while your phone rings. You can also set up your phone to automatically forward incoming calls to a another party (see Forwarding Calls Automatically on page 72), or forward... -
Page 78: Holding And Resuming Calls
Polycom® SoundStation® Duo Conference Phone User Guide Holding and Resuming Calls You can place up to eight calls on hold at any given time. When a call is on hold, the indictor lights flash red. When you have more than one call, a counter displays at the top-right of the screen (as shown next) indicating the total number of calls you have, and which call is currently being displayed. -
Page 79: Hosting Conference Calls
Connecting Mobile Phone and Computer Audio page 89 For tips on hosting conference calls and conference call etiquette, see • Polycom Conference Call Etiquette. Setting Up Conferences You can set up a conference in one of two ways: •... -
Page 80: Holding And Resuming Conferences
Polycom® SoundStation® Duo Conference Phone User Guide To set up a conference using the Conference key: Call the first party. Press or the Confrnc soft key. The active call is placed on hold. Enter the number of the second party, and then press the Send soft key. -
Page 81: Splitting Conferences Into Two Calls On Hold
Using Your Conference Phone in SIP Mode The Hold:Conference screen displays. The other two conference participants are placed on hold. The indicator lights flash red to indicate a held call. To resume the conference call, press the Resume soft key. The Active:Conference screen will display again. - Page 82 Polycom® SoundStation® Duo Conference Phone User Guide The following figure shows the Manage Conference screen. To return to the Active:Conference screen, press the Exit soft key. Placing Conference Call Participants on Hold You can select a conference call participant and place the participant on hold.
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Page 83: Changing The Way Calls Are Answered
Using Your Conference Phone in SIP Mode To display information about a conference call participant: From the Manage Conference screen, scroll to the participant whose information you want to obtain. Press the More soft key, and then press the Info soft key. The Participant Info screen displays. -
Page 84: Forwarding Calls Automatically
Polycom® SoundStation® Duo Conference Phone User Guide Forwarding Calls Automatically You can set up your phone to automatically forward incoming calls to another party. You can choose to forward all incoming calls, or just those calls that arrive when you’re already in a call, or when you don’t answer. Your phone will forward calls even if you enable the Do Not Disturb feature. -
Page 85: Rejecting Calls From A Contact
Using Your Conference Phone in SIP Mode If you selected the forwarding type Always, a moving arrow, , and the text ‘Call Forward Enabled’ display on the phone screen, as shown next. To disable call forwarding: From the idle screen, press the Forward soft key. From the Forwarding Type Select screen, select the forwarding type to disable. -
Page 86: Diverting All Calls From A Contact To Another Party
Polycom® SoundStation® Duo Conference Phone User Guide Diverting All Calls from a Contact to Another Party You can customize your phone so that incoming calls from a contact are transferred directly to another party. To transfer incoming calls from a contact to another party: Press , and then select Features >... -
Page 87: Working With Call Lists
Using Your Conference Phone in SIP Mode To enable and disable Do Not Disturb: Press , and then select Features. The Features screen displays. If Do Not Disturb isn’t highlighted, scroll to To toggle Do Not Disturb on or off, press Working with Call Lists Your phone maintains lists of missed, received, and placed calls. -
Page 88: Clearing Call List Entries
Polycom® SoundStation® Duo Conference Phone User Guide To view a call list: >> Do one of the following: — Press , and then select Features > Call Lists > Missed Calls, Received Calls, or Placed Calls. — From the idle screen, press one of the Arrow keys to access a call list: To view this call list... -
Page 89: Editing Call List Entries
Using Your Conference Phone in SIP Mode Editing Call List Entries Edit a call list entry if you want to update the contact name or number before you dial the number or save the contact to the Contact Directory. To edit a call list entry: Press , and then select Features >... -
Page 90: Adding Contact Directory Entries
Polycom® SoundStation® Duo Conference Phone User Guide Adding Contact Directory Entries You can add contacts to your Contact Directory in the following ways: • Manually, by entering the contact information yourself. • From a call list. • From a Corporate Directory. - Page 91 Using Your Conference Phone in SIP Mode — (Optional.) In the Label field, enter a word or words to identify the contact. You can enter a maximum of 32 characters. A label can be anything that uniquely identifies the contact, such as the contact’s job title or department.
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Page 92: Updating Contact Directory Entries
Polycom® SoundStation® Duo Conference Phone User Guide To add a Contact Directory entry from a call list: To select a call list, press , and then select Features > Call Lists > Missed Calls, Received Calls, or Placed Calls. Scroll to the entry you want to save to your Contact Directory, and then press the Save soft key. -
Page 93: Deleting Contact Directory Entries
Using Your Conference Phone in SIP Mode Deleting Contact Directory Entries You can remove an entry from your Contact Directory. To delete a contact from the Contact Directory: Press , and then select Features > Contact Directory. From the Directory screen, find the contact you want to delete, and then press the Delete soft key. -
Page 94: Saving Your Corporate Directory Search Results
Polycom® SoundStation® Duo Conference Phone User Guide Do one of the following: — To perform a quick search, enter the first few characters of the contact’s name, and then press the Submit soft key. The screen displays a list of contacts, starting with any successful matches. -
Page 95: Updating Presence Settings
Using Your Conference Phone in SIP Mode Updating Presence Settings Your presence setting indicates your status (either online, busy, be right back, away, out to lunch, offline, or do not disturb). Update your presence setting so that other users can monitor your status from their phones. To change your presence setting: Do one of the following: —... -
Page 96: Selecting Contacts To Monitor
Polycom® SoundStation® Duo Conference Phone User Guide Selecting Contacts to Monitor Select the contacts whose presence you want to monitor by updating the contacts in your buddy list. You add contacts to your buddy list from your local Contact Directory. To view the status of contacts in your buddy list, see Monitoring the Status of Contacts in Your Buddy List on page 86. -
Page 97: Using Your Blocked List To Unblock Contacts
Using Your Conference Phone in SIP Mode To block or unblock a contact: Press , and then select Features > Contact Directory. From the Directory, scroll to the contact. To scroll through a list of contacts, use the * key to Page Up and the # key to Page Down. -
Page 98: Monitoring The Status Of Contacts In Your Buddy List
Polycom® SoundStation® Duo Conference Phone User Guide Monitoring the Status of Contacts in Your Buddy List You can monitor the status of all the contacts in your buddy list, except those contacts that have blocked you from viewing their status. To add contacts to... -
Page 99: Using Instant Messaging
Using Your Conference Phone in SIP Mode • Flashing indicator lights. To listen to voice mail messages: Press , and then select Features > Messages > Message Center. The Messages screen displays, indicating the number of urgent, new, and old messages you have. To listen to your voice mail, press the Connect soft key, and then follow the voice or visual prompts on the screen. -
Page 100: Sending Instant Messages
Polycom® SoundStation® Duo Conference Phone User Guide To manage instant messages: Press , and then select Features > Messages > Instant Messages. From the Instant Messages screen, do one of the following: — To view instant messages, press the Next or Prev soft keys to cycle through the messages in order. -
Page 101: Connecting Mobile Phone And Computer Audio
Quick Start Guide for the Polycom SoundStation Duo Conference Phone available from the SoundStation Duo Support web site. If you want to connect a mobile phone to the SoundStation Duo, be aware of the following: The optional Mobile Phone Cable connects to the headset connector on your •... -
Page 102: Listening To Mobile Phone Or Computer Audio
Many computer calling applications automatically adjust the sound settings on your computer when you launch the application. If the volume from the SoundStation Duo is too high or too low, you may need to adjust your computer’s volume settings. Listening to Mobile Phone or Computer Audio When Your Conference Phone is Idle If your conference phone is idle, ‘From: PC-Mobile audio’... -
Page 103: Listening To Mobile Phone Or Computer Audio When Your
Using Your Conference Phone in SIP Mode Listening to Mobile Phone or Computer Audio When Your Conference Phone Has an Active Call If your conference phone has an active call, ‘From:PC-Mobile audio’ displays in the status bar, as shown next. To listen to mobile phone or computer audio when your conference phone has an active call: >>... -
Page 104: Ending Mobile Phone Or Computer Audio Calls
Polycom® SoundStation® Duo Conference Phone User Guide Ending Mobile Phone or Computer Audio Calls If you don’t want to hear mobile phone or computer audio through your conference phone’s speakers, or you don’t want to see ‘From:PC-Mobile audio’ on your conference phone screen, disconnect the cable from the conference phone. -
Page 105: Broadcasting Messages Using Push-To-Talk And Group Paging
Using Your Conference Phone in SIP Mode — If you have an active call and an incoming mobile phone or computer audio source, scroll to PC-Mobile audio, and then press the Join soft key. — If you have an active call and a held mobile phone or computer audio source, press the Join soft key. -
Page 106: Push-To-Talk Mode
Polycom® SoundStation® Duo Conference Phone User Guide Emergency (for Group/Channel 25)—Broadcasts sent to Group/Channel 25 are considered Emergency broadcasts. All phones receive Emergency broadcasts (even if Do Not Disturb is enabled), and play them immediately. By default, phones play Emergency broadcasts at the highest audio level. The audio level will return to normal for subsequent non-Emergency broadcasts. - Page 107 Using Your Conference Phone in SIP Mode To send a PTT broadcast: Press the Talk soft key to select a channel to broadcast on. To automatically send a PTT broadcast on the default channel, press and hold the Talk soft key, and then go to step 4. From the PTT Channels List screen, select the channel to send the broadcast on (as shown next).
- Page 108 Polycom® SoundStation® Duo Conference Phone User Guide If you release the Talk soft key while you’re sending the broadcast, the broadcast temporarily stops and enters a 10 second ‘Waiting’ period, as shown next. During this period, the channel remains open to give people a chance to reply. At any time during the waiting period, you can resume your broadcast by pressing and holding the Talk soft key.
- Page 109 Using Your Conference Phone in SIP Mode Receiving PTT Broadcasts When You’re Not in an Active Call If you receive a broadcast and you’re not in an active call, the broadcast displays on the screen and immediately plays, regardless of the broadcast priority.
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Page 110: Replying To Ptt Broadcasts
Polycom® SoundStation® Duo Conference Phone User Guide Replying to PTT Broadcasts When a broadcast ends, you have a chance to respond to it before the channel closes. When a broadcast ends, the broadcast enters a 10 second waiting period (as shown next). During this period, the channel remains open to receive or send additional broadcasts. -
Page 111: Configuring Ptt Mode
Using Your Conference Phone in SIP Mode If you adjust the volume of a non-emergency broadcast, your phone retains the adjusted volume for all subsequent non-emergency broadcasts. However, even though you can adjust the volume of an Emergency broadcast, the adjusted volume won’t be retained for subsequent Emergency broadcasts. -
Page 112: Group Paging Mode
Polycom® SoundStation® Duo Conference Phone User Guide Press the Ok soft key Allowing PTT Broadcasts to Play During Active Calls The Accept While Busy option allows PTT broadcasts to arrive as active calls (if enabled) or held calls (if disabled). - Page 113 Using Your Conference Phone in SIP Mode You can change your default paging group to any group you want (see Updating the Default Paging Group on page 103). If you change your default paging group, you’ll need to make sure you’re subscribed to that group, or else the group won’t be available when you initiate a page.
- Page 114 Polycom® SoundStation® Duo Conference Phone User Guide Receiving Pages To receive a page sent to a particular paging group, you need to be subscribed to that group. To subscribe to a paging group, see Updating Paging Group Subscriptions on page 104.
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Page 115: Adjusting The Volume Of Pages
Using Your Conference Phone in SIP Mode • If your phone isn’t allowed to receive pages during active calls, the page displays on your phone in a ‘Pending’ state, as shown next. When a page is pending, you can’t hear the page. To place the original call on hold and listen to the page, scroll to the page, and then press the Accept soft key. - Page 116 Polycom® SoundStation® Duo Conference Phone User Guide To update the default Paging Group: Press , and then select Settings > Basic > Preferences > Paging/PTT Configuration > Group Paging. From the Group Paging Configuration screen, in the Default Group field, enter the number of the paging group to send pages to if you don’t...
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Page 117: Locking And Unlocking The Phone
Using Your Conference Phone in SIP Mode To allow or disallow pages to play during an active call: Press , and then select Settings > Basic > Preferences > Paging/PTT Configuration > Group Paging. From the Group Paging Configuration screen, scroll to Accept While Busy, and then enable or disable the setting. -
Page 118: Changing Your User Password
Polycom® SoundStation® Duo Conference Phone User Guide Changing Your User Password By default, your user password is 123. Change your user password so it’s unique to your phone. To change your user password: Press , and then select Settings > Advanced. -
Page 119: Calling And Answering From A Locked Phone
Using Your Conference Phone in SIP Mode Your phone may be set up so that you can quickly lock it by pressing the Lock soft key from the idle screen. If you do this, however, you cannot choose how to handle incoming calls. Your phone will use the default setting (Allow ringing when locked), or the last setting you selected. -
Page 120: Logging In To Phones
Polycom® SoundStation® Duo Conference Phone User Guide To answer a call on a locked phone: While the phone rings, press the Answer soft key. From the Answer the Call screen, enter your password, and then press the Enter soft key. -
Page 121: Logging In And Out Of A Phone
Using Your Conference Phone in SIP Mode Logging In and Out of a Phone Depending if the User Login feature is enabled and required, you may or may not have to log in to the phone to use it. However, if you want to see your personal phone settings from the phone, you’ll have to log in. -
Page 122: Placing Calls From Phones That Are In The Logged Out State
Polycom® SoundStation® Duo Conference Phone User Guide To log out of a phone: From the idle screen, do one of the following: — Press the Log out soft key. — Press , and then select Features > User Login > Log out. -
Page 123: Changing Your User Password
You can change your password from any phone that you’re logged in to. By default, user passwords are factory preset to the numerals 123. Your administrator can change this default password if needed. Polycom recommends that you change your password when you first log in to a phone. Your user ID is managed only by your administrator, meaning you cannot change it yourself. -
Page 124: Integrating With Microsoft Lync Server
For more information on integrating with Microsoft Lync Server, see your system administrator, or refer to Using Polycom Phones in a Microsoft Lync 2010 Environment, available from the SoundStation Duo Support page. -
Page 125: Setting Unique Ring Tones For Contacts
Using Your Conference Phone in SIP Mode To select a different ring tone: Press , and then select Settings > Basic > Ring Type. From the Line Select screen, select the line to which you want to apply the ring tone. From the Ring Type screen, select the ring type you want. -
Page 126: Muting The Microphones
Polycom® SoundStation® Duo Conference Phone User Guide Muting the Microphones You can mute the microphones if you don’t want other parties to hear you during a call. When you mute the microphones, the indicator lights glow red to indicate that the other party (or parties) can’t hear you. You can still hear all other parties while Mute is enabled. -
Page 127: Changing The Time And Date Display
Using Your Conference Phone in SIP Mode You can select from various time and date formats, including whether the time or date displays first (clock order). You can also disable the time and date display to prevent it from being displayed on the idle screen. Select and set options that are right for you. -
Page 128: Changing The Screen Contrast
Polycom® SoundStation® Duo Conference Phone User Guide To turn the time and date display off: >> Press , and then select Settings > Basic > Preferences > Time and Date > Disable. To turn the time and date display back on: >>... -
Page 129: Updating Your Phone's Configuration
Using Your Conference Phone in SIP Mode The backlight automatically turns on with any phone activity. By setting the Backlight Timeout, you can determine how long the phone should be idle before the backlight dims to its Backlight Idle intensity. By default, after the phone is idle for 40 seconds, the backlight dims. -
Page 130: Restarting Your Phone
Polycom® SoundStation® Duo Conference Phone User Guide The configuration is updated. Your phone may restart, depending on the configuration parameters that have changed. If the phone doesn’t restart, press to return to the idle screen. Restarting Your Phone Your system administrator may ask you to restart your phone if your phone malfunctions or to assist in troubleshooting. - Page 131 Using Your Conference Phone in SIP Mode • Press the Clear Icon soft key to remove the warning icon from the status bar. • Press the Details soft key to view a detailed explanation of the warning.
- Page 132 Polycom® SoundStation® Duo Conference Phone User Guide...
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Page 133: Safety Notices
Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices. - Page 134 Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
- Page 135 CE and VCCI Mark Hereby, Polycom, Inc. declares that the products in this manual are CE marked and in compliance with all EU directives and regulations that apply to them including: R & TTE Directive 1999/5/EC. A full copy of the Declaration...
- Page 136 Con la presente Polycom (UK) Ltd dichiara che questo SoundStation Duo è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE. Hér með lýsir Polycom (UK) Ltd yfir því að SoundStation Duo er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC Ar šo Polycom (UK) Ltd deklare, ka SoundStation Duo atbilst Direktivas 1999/5/EK butiskajam prasibam un citiem...
- Page 137 (SPS-12A-015 or similar rated PSU), the power supply shall be a Listed power supply with a LPS output, rated 24V, min 0.5A. Russian Compliance – Polycom SoundStation Duo Ministry of Information Technologies & Communication of the Russian Federation — Declaration of Conformity.
- Page 138 68 compliant. See Installation Instructions for details. If this equipment Polycom SoundStation Duo causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone company will notify the customer as soon as possible.
- Page 139 Polycom Take Back In addition to any mandated take back requirement, Polycom offers free recycling of its branded products to business users. Details can be found at http://www.polycom.com/company/about-us/recycle-program.html.
- Page 140 Polycom® SoundStation® Duo Conference Phone User Guide...
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Page 141: Appendix: Menu Structure
Appendix: Menu Structure PSTN Menu Structure... -
Page 142: Sip Menu Structure
Polycom® SoundStation® Duo Conference Phone User Guide SIP Menu Structure SIP Settings... -
Page 143: Sip Features
SIP Features... - Page 144 Polycom® SoundStation® Duo Conference Phone User Guide...
- Page 145 Agreement. 1. GRANT OF LICENSE. Subject to the terms of this Agreement, Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product (the “Product”).
- Page 146 If the Software Product is labeled as an upgrade, you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product. A Software Product labeled as an upgrade replaces and/or supplements the software that formed the basis for your eligibility for the upgrade.
- Page 147 Polycom with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable Polycom published specifications. Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer.
- Page 148 10.3 Contact. If you have any questions concerning this Agreement, or if you desire to contact Polycom for any reason, please contact the Polycom office serving your country.
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