Polycom SoundStation VTX1000 Frequently Asked Questions

Polycom SoundStation VTX 1000
®
VSX Video Conferencing Systems
Voice and Video Calls using SoundStation VTX 1000
with VSX systems
What type of indication is there on the video screen that a confer-
ence phone is connected and available?
If the user presses the "Help" button on the VSX series remote con-
trol, a pop-up box will appear with the additional words, "To place a
telephone call, use the conference phone keypad." You can also see
this in the "System status screen". A voice-only icon will be present
on video.
What happens when I press the mute button on the conference
phone while in a video call with an add-on voice-only participant?
The entire conference is muted. The mute icon would show up on
the video system. The LEDs on the conference phone will turn RED.
What happens when I press the mute button on the
conference phone while in a video call without an add-on voice-
only participant?
The video call will be muted. The mute icon will appear on screen.
The conference phone LEDs will turn RED.
When in a video call with voice-only add-in, what happens when
I use the volume control on the conference phone?
The volume of the voice-only add-in participant becomes louder or
softer in the video call. The display on the SoundStation VTX 1000
will show a volume bar which increases or decreases.
When in a video call with voice-only add-in, what happens when
I use the volume control on the VSX series remote control?
The volume of video system becomes louder or softer. There is no
effect on the voice-only participant. A volume bar will appear on the
video system screen.
If I am in a video and voice-only call, where does the sound come
from for the phone call participant?
The voice-only audio is mixed with the video system far-site
audio. The sound will come from either the integrated sound sys-
tem of the VSX 7000/VSX 7000s or auxiliary speakers attached to
a VSX system.
During a video call with voice-only add-on, if I press the VSX series
remote control hang-up button, what happens?
A "Hang-up" screen appears on the video system. From this screen,
the user may hang-up any site, including the telephone site or the
user may add a video site to the conference.
Integration with
™

Frequently Asked Questions

How do I end a voice and/or video call that has been initiated
through the SoundStation VTX 1000?
If it is a voice-only call, simply press the ON/OFF button on the
phone. The voice participant only will be disconnected.
You have 2 options to end a video call that has been initiated
through the SoundStation VTX 1000*
1. Press the END VID softkey on the SoundStation VTX 1000
a. If you are on a point-to-point call, the call will end
b. If you are on a multi-point call, the VSX Hang Up screen will
appear on the monitor.
• Use the Up, Down, and SELECT keys on the SoundStation
VTX 1000 to select which site to disconnect or choose
Hang Up All to end the call for all sites
2. Using the VSX remote control, press Call Hang Up. The VSX
Hang Up screen will appear on the monitor. Use the VSX remote
to elect which site to disconnect or choose Hang Up All to end
the call for all sites.
*For this feature, you must have VSX 7.5 or later and SoundStation VTX 1000 1.5 or later.
If I receive a video or a voice-only call, where does the ring
come from?
The ring will be heard from the appropriate device.
If I am in a video and voice-only call, and I receive a new video call,
how do I answer the call?
If the system is set to auto-answer, there is no action required. If
the system is not set to auto-answer, the user will be prompted to
choose "Yes" or "No" to answer the call on the VSX user interface.
Can the SoundStation VTX 1000 be configured with a
Visual Concert™ VSX?
Yes. The SoundStation VTX 1000 and the Visual Concert VSX can
be connected in-line from the VSX using ConferenceLink cabling.
Can installed SoundStation VTX 1000 and VSX 7000 and VSX 8000
systems be integrated?
Yes. An upgrade kit including necessary cables and installation
instructions is available for integrating existing existing VSX
systems and SoundStation VTX 1000 products. The VSX video
systems must have at least Release 7.0 and the SoundStation
VTX 1000 must have at least revision 1.4.