Hub Connection Troubleshooting - BT Business Total Broadband Quick Reference Manual

Hub connection troubleshooting

If your connection isn't working or it's very slow, check your Hub lights and find out what to do
using the table below.
Hub light status
Power light is
flashing orange
No lights
Broadband light
is flashing green
(rapidly)
Internet light is red
(and Broadband
light is solid green)
Broadband light
is flashing green
(slowly)
What's happening
Remote update
in progress
Hub is connecting
to broadband
Broadband is active,
but can't connect
What to do
Wait until light goes out. This can take 15 minutes
to an hour, depending on your line speed
Turn off your Hub, check that the Power cable is
correctly plugged in and turn your Hub back on
If there are still no lights on, try resetting the
Hub's default settings (see 'How to... Reset your
Hub' in the User Guide on your CD)
Wait a couple of minutes
Wait until light turns steady green – this can take
a few minutes
Check service status on 0800 169 0199
Restart your Hub and wait until light turns steady
green – this can take a few minutes
If this doesn't work, you may need to re-enter your
username and password. Run the CD and it'll prompt
you to enter these
Check service status on 0800 169 0199
Check that the Fibre cable is correctly inserted into
your Hub, and the other end of the Fibre cable is
correctly inserted into the LAN1 socket on your
Openreach modem
Restart your Hub and wait until light turns steady
green – this can take a few minutes
Quick reference guide
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