BT Business Total Broadband Quick Reference Manual page 12

DSL light is
flashing green
Modem light status What's happening
LAN1 is off
DSL light is steady
green and LAN1
is green
To reset your modem, press and hold down the Reset button on the back for five seconds and
wait a couple of minutes for the Power light to come on.
To restart your Hub, press and release the Reset button on the back.
Still not working? If you've tried the table above, run Desktop Help (see 'Where to get help').
Quick reference guide
12
Hub is connecting
to broadband
Openreach
modem can't
detect your Hub
Modem is connected
to broadband
and connected
to your Hub
Wait until light turns steady green – this can take
a few minutes
What to do
Check that the red Ethernet cable is correctly
inserted into your Hub's Broadband socket (red),
and that the other end is correctly inserted into the
LAN1 socket on the Openreach modem
Try resetting your modem
Try restarting your Hub
Check service status on 0800 169 0199
See 'Hub connection troubleshooting'