Table Of Contents; Hub Connection Troubleshooting; Openreach Modem Connection Troubleshooting; Useful Information - BT Business Total Broadband Quick Reference Manual

Contents
Important things you need to know
Where to get help
Check your Welcome Pack contents
About your BT Business Hub and Openreach modem
Connect other computers or devices
Hub connection troubleshooting
Openreach modem connection troubleshooting
Useful information
Broadband speed
To make sure you receive the fastest, most reliable service possible on your line, we'll remotely test
it for up to ten days after your broadband is activated. This may occasionally interrupt your service
and cause your speed to vary. This is normal, and your speed will settle down after ten days.
If you use an online speed checker to test your broadband speed during these ten days, it may
give you an inaccurate and misleading result.
After ten days, you can check your broadband speed at www.speedtester.bt.com
When you use the broadband speed tester:
plug your computer directly into your BT Business Hub with an Ethernet cable - if you use
•
wireless or connect to a Local Area Network (LAN), you won't get an accurate result
leave Internet Explorer open on your computer but close any other tabs or applications
•
make sure there's no one else using your network - if there is, you won't get an
•
accurate result
leave your computer to run the test until it finishes
•
If your computer is generally running slowly, it might affect the result of your test. To fix this,
try defragmenting or checking your hard disk or running a disk clean-up tool before using the
broadband speed tester.
Quick reference guide
2
3
4
5
6
7
9
10
12