Connection Troubleshooting - BT Total Broadband Getting Started Manual

Connection troubleshooting

If your connection isn't working, check your Hub lights using the table below.
Hub light status
Power light is off
Power light is red
Power light
is orange
Broadband
light is off
Broadband light is
flashing orange
for more than
few minutes
To restart your Hub, press and release the Restart button on the back of your Hub.
Wait for the Power light to glow blue.
6
What's happening What to do
There's a problem Check your power cable's plugged in correctly at the socket
with your power and that mains power is on. Note: check your Hub's Power
supply or power is off button is on.
Hub has a Wait a few minutes. If light turns blue, all's okay.
problem restarting If light stays red, call us.
You can wake up your Hub by pressing and releasing its
BT Power
Restart button.
Save is active
For more about BT Power Save, go to bt.com/help
Check your Power light is blue and that your broadband cable's
There isn't a
connected correctly.
broadband connection
Then press and release your Hub's Restart button.
Check you've got ADSL filters plugged in correctly in all your
home's phone sockets.
Hub can't connect
to broadband
Then press and release your Hub's Restart button and turn off
your computer and turn it on again
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