Openreach Modem Connection Troubleshooting - BT Business Total Broadband Quick Reference Manual

Openreach modem connection troubleshooting

If your connection isn't working or it's very slow, check your Openreach modem lights and find
out what to do using the table below.
Modem light status What's happening
Power light is off
Power light is
flashing green
DSL light is off
No power supply
or Hub not working
Modem is restarting Wait until light turns steady green – this can take
Broadband not active
or no broadband
signal reaching
your modem
What to do
Turn off and unplug your modem's power
Check that your modem's power cable is correctly
inserted into the power socket on the back of
the modem
Check that your mains power socket is working
Plug the modem power cable back into mains
power and turn on
a few minutes
Check that the DSL cable is plugged in between the
DSL socket of the Openreach modem and the data
connection on your master phone socket or data
extension socket
If a data extension cable has been installed to
position your Openreach modem away from your
mains phone socket, make sure that the lead is
connected and hasn't been damaged
Try resetting your modem
Quick reference guide
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