Alcatel OmniPCX Enterprise User Manual
Hide thumbs
Also See for OmniPCX Enterprise:
- User manual (44 pages) ,
- User manual (28 pages) ,
- User manual (61 pages)
Related Manuals for Alcatel OmniPCX Enterprise
Summary of Contents for Alcatel OmniPCX Enterprise
- Page 1 Alcatel OmniPCX Enterprise...
- Page 3 Your First terminal provides simple and quick access to all the services REFLEXES and functions offered by your Alcatel OmniPCX Enterprise system. This User guide gives: • a full description of your terminal, • an alphabetic index of services and functions available, •...
- Page 4 Symbols u u sed i i n t t he d d ocumentation The action «Press» is represented by Fixed keys are represented by All preset or customized function codes are fully explained in the code table included with this documentation.
- Page 5 D D E E S S C C R R I I P P T T I I O O N N O O F F T T E E R R M M I I N N A A L L...
- Page 6 Programmable k k eys Your terminal has eight fixed k k eys. Some of these can be reprogrammed by your installation technician to suit your own preferences. The green LED indicates that messages have been received. Fixed function keys are: : cancel an enquiry call : access the various mail services : automatically redial the last number dialled...
- Page 7 I I N N D D E E X X Adjusting your receiver volume during a call............24 Appointment reminder (programming an appointment reminder)......22 Associate number Associate (calling an your secretary or colleague) ........11 Associate number (changing the) ..............25 Forwarding calls to an associate number ............29 Being called back automatically by an internal correspondent who is busy ..14 Broker calls (switching from one caller to another)..........13 Calling a second person during a conversation ..........10...
- Page 8 Directory Calling from your personal directory............13 Programming your personal directory ............22 "Do not disturb" ..................25 Forwarding Cancelling forwarding ................31 Forwarding calls to a recorded message ............31 Forwarding calls to an associate number ............29 Forwarding calls to another number ............29 Forwarding calls to another number when you are away (forward on no reply) ................29 Forwarding calls to another number when your line is busy or you are away (forward on busy or no reply) ..............30...
- Page 9 Intrusion (into an internal conversation) ............18 ISDN (calling an ISDN correspondent).............19 Making an external call ................10 Making an internal call .................10 Malicious (reporting malicious calls) ..............26 Message Consulting "call-me" messages ..............32 Consulting recorded messages ..............32 Message service Forwarding calls to a recorded message ............31 Operator Calling the operator .................10 Padlocking your terminal ................32...
- Page 10 Programming your personal code..............22 Putting on hold Hold (putting your caller on hold)...............12 Parking (an external caller)................14 Receiving a call Receiving a second call during a conversation ..........11 Redialling the last number dialled ..............22 Reporting malicious calls ................26 Ringer Adjusting the ringer (tune and volume) ............24 Answering a night service bell ..............15 Switching from one caller to another (broker calls) ..........13 Transferring a call..................12...
- Page 12 Making a a n e e xternal c c all Lift the receiver. Press the number (9 for example) programmed for an outside line, followed by the number required. Note: 9 is the default code for getting an outside line. Making a a n i i nternal c c all Lift the receiver.
- Page 13 Calling a a n a a ssociate ( ( your s s ecretary o o r c c olleague) Each terminal may have another line linked with it (an associate) (see "Changing the a a ssociate n n umber"). To call the associate number quickly, dial the code for the "Associate c c all" function. Receiving a a s s econd c c all d d uring a a c c onversation If you are on the phone and a second person is trying to ring you, you will hear a beep.
- Page 14 Transferring a a c c all If you are in the middle of a conversation, and you want to transfer your caller to another terminal: Dial the number of the other terminal direct. Your caller will automatically be placed on hold. Hang up the receiver.
- Page 15 Switching f f rom o o ne c c aller t t o a a nother ( ( broker c c alls) If you are in conversation with one caller and have another one on hold, you can switch back and forth between them. Picking u u p a a c c all o o n a a nother t t erminal Dial the code for the "Direct c c all p p ickup"...
- Page 16 Talking w w ith t t wo o o ther p p eople, i i nternal a a nd/or e e xternal, a a t t t he s s ame t t ime (conference c c all) Suppose that you are talking to one person, with a second one on hold. If you want to talk to them both at the same time: Dial the code for the "3 p p arty c c onference c c all"...
- Page 17 You will then have the option for them to automatically call you back when their line is free. Dial the code for the "Call b b ack r r equest" function. Replace the receiver. To cancel the request, dial the number a second time, and then hang up. Camping o o n a a n i i nternal c c orrespondent w w ho i i s b b usy If you call an internal terminal, and all the lines are busy, you will hear an engaged tone.
- Page 18 Dial the code for the "Meet m m e c c onference" function (*), followed by the confidential access code. If you are the first to join the conference you will hear a waiting tone. If not, you will join the conference. Simply hang up to leave the conference.
- Page 19 Mastered c c onference Depending on the configuration of your system, this function enables up to 29 participants to be interconnected, either: • by holding an automatic inclusion conference, • by broadcasting a spoken or pre-recorded message over the correspondents' loudspeakers (announcement).
- Page 20 Intrusion i i nto a a n i i nternal c c onversation If you ring an internal number and find it busy, you may be able to intrude in the conversation. This only applies if you have authority to do so, and if that set is not "protected".
- Page 21 Sending D D TMF s s ignals In the course of a call, you sometimes have to send multi-frequency signals (known as DTMF signals) down the line; for example if dealing with a bank service, an automatic attendant or a remote-controlled answering machine. Dial the code for the "DTMF e e nd t t o e e nd d d ialling"...
- Page 22 Enter the sub-address on your keypad; it will begin with * and have up to four digits. If the sub-address does not consist of four digits, press # to confirm. Calling a a n i i nternal c c orrespondent o o n h h is p p ager* If your correspondent is not answering his phone, but you know he has a pager, dial the code for the "Paging r r equest"...
- Page 24 Programming y y our p p ersonal c c ode The default code for your terminal is 0000. To choose or alter your personnal code, dial the code for the appropriate function. Dial your personal code and then the new code. Programming y y our p p ersonal d d irectory Your directory consists of the twelve keys on the numeric keypad.
- Page 25 Enter the number of the terminal that is to be called. If this is your own terminal, enter nothing. At the prearranged time your phone will ring. Lift the receiver and replace it to acknowledge the call. Note: to cancel the appointment call, follow the same procedure as when you set it up, using the code for the "Cancel w w ake-u u p/appointment r r eminder"...
- Page 26 Adjusting y y our r r eceiver v v olume d d uring a a c c all to adjust your receiver volume. Adjusting t t he r r inger With the terminal at rest, you can choose the melody your terminal plays (from among 16 options) and the volume level.
- Page 27 Changing t t he a a ssociate n n umber The associate number can be an extension number, a voice message service number or a pager number. To change this number: Dial the code for the "Change a a ssociate n n umber" function then, following the instructions, dial your own personal code followed by the associate number.
- Page 28 Reporting m m alicious c c alls If you answer a call and find it is malicious, you can report it. Dial the code for the "Malicious c c all" function. If the call came from an internal terminal, the fact will be reported to the system administrator.
- Page 29 3. Dial your PIN code. 4. Dial your personal code. 5. Dial the number you want to call. Note: Private calls cannot be transferred to a different terminal.
- Page 31 Forwarding c c alls t t o a a nother n n umber The other number may be your home phone, a portable, a car phone, or else a different terminal such as the operator or your associate line. or dial the code for the "Immediate f f orward" function. Then dial the number of the phone that is to receive the forwarded calls.
- Page 32 Your calls will then be forwarded if your number does not reply within a preset time. Note: Depending on your system, you may be able to forward calls to an outside number Forwarding c c alls t t o a a nother n n umber w w hen y y our l l ine i i s b b usy o o r y y ou a a re away ( ( forward o o n b b usy o o r n n o r r eply) Dial the code for the “Forward o o n b b usy o o r n n o r r eply”...
- Page 33 Forwarding c c alls t t o a a r r ecorded m m essage* Dial the code for the type of forwarding that you require. Then dial the number of your company's voice mail service. * If your company has a voice mail service, you will be allocated a directory number. Cancelling f f orwarding From y y our o o wn t t erminal Dial the code for the "Forward c c ancellation"...
- Page 34 Consulting r r ecorded m m essages The green LED flashes to indicate that you have messages waiting. Lift the receiver and follow the voice guide instructions. After a short time interval, you are automatically connected to the recorded message. For more information on the message service, consult the specific documentation.
- Page 35 Dial the code for the "Padlock" function. To unlock your terminal, repeat the same procedure as for padlocking it. Then, following the prompts, dial your personal code. Forwarding y y our c c alls t t o y y our p p ager* This allows callers to reach you anywhere in the building.
- Page 36 GLOSSARY BROKER C C ALL A function which allows you to hold two conversations at once, switching from one to the other. CALL T T RANSFER A facility which allows you to pass a call to another user within your company. CONFERENCE This facility allows you to switch from talking to two callers alternately, to talking with both at once.
- Page 37 HUNT G G ROUP A set of terminals which all have the same number in the phone book. A caller to this number will get whichever of the terminals in the group is free. INTRUSION A facility which allows you to interrupt a call between two other people (at least one of whom is internal).
- Page 38 PERSONAL D D IRECTORY A directory containing the phone numbers particular to the user of one terminal. PICKUP G G ROUP A facility which allows you to pick up a call coming onto a different terminal belonging to the same group. PROGRAMMED C C ONFERENCE At a prearranged time, you can take part in a telephone conference involving up to 29 internal and external callers.
- Page 39 • 73/23/CEE (concerning electrical safety) • 1999/5/CE (R&TTE) © Alcatel 2002. All rights reserved. 3AK 19523 ENAB Ed.03 Alcatel reserves the right to modify without notice the characteristics of its products in order to bring technical improvements or to respect new regulations.