Alcatel OmniPCX Enterprise User Manual
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Alcatel OmniPCX Enterprise User Manual

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Summary of Contents for Alcatel OmniPCX Enterprise

  • Page 1 Alcatel OmniPCX Enterprise...
  • Page 3 ANALOG T T ERMINAL Alcatel O O mniPCX E E nterprise U U S S E E R R G G U U I I D D E E...
  • Page 4 Symbols u u sed i i n t t his m m anual For sets with a voice frequency keypad, a short press on the service button (depending on the type of terminal: etc , ooo , ® , is shown by Note: The availability of some functions described in this guide can depend on the type of terminal or the configuration of your system.

  • Page 5: Table Of Contents

    C O N T E N T S Your c c alls Making an outgoing call .................8 Making an internal call ...................8 Calling the operator ..................8 Calling a number from the common directory .............8 Transferring a call ..................9 Calling a linked line (your secretary or colleague)..........9 Putting your caller on hold................9 Calling a second person during a conversation ..........10 Receiving a second call during a conversation ..........10...
  • Page 6 Calling an ISDN correspondent ...............17 Calling an internal correspondent on his portable pager........18 Leaving a direct voice message ..............18 For y y our c c onvenience Programming your personal code..............20 Programming your personal directory ..............20 Calling the last number dialled (Recall) .............20 Programming an appointment reminder ............21 Changing your linked terminal.................21 "Do not disturb"...
  • Page 7 Consulting "call back" messages ..............29 Locking your terminal ...................30 Replying when your pager sounds ..............30 Calling back the last internal caller whose call went unanswered......30 Glossary ......................31...

  • Page 10: Making An Outgoing Call

    Making a a n o o utgoing c c all Lift the handset. For example, press 9, followed by the number you want. Note: 0 is the default code to obtain an outside line. Consult the codes table to determine the code corresponding to a specific function. Making a a n i i nternal c c all Lift the handset.

  • Page 11: Transferring A Call

    Transferring a a c c all You have a call in progress and you wish to transfer your correspondent to another terminal. Make a double call and hang up. You can transfer your call immediately or wait for your correspondent’s reply before transferring.

  • Page 12: Calling A Second Person During A Conversation

    To recover your correspondent, hang up (your terminal rings, lift the handset) or (voice frequency keypad terminal). Calling a a s s econd p p erson d d uring a a c c onversation When in communication with an internal or outside correspondent, you can call a second correspondent by entering the "Enquiry c c all"...

  • Page 13: Switching Between Two Calls (Broker Call)

    Switching b b etween t t wo c c alls ( ( Broker c c all) When you begin a call to a second person, the first is placed on hold. To switch between calls, enter the "Broker c c all" function code (see codes table) or and enter the "Broker c c all"...

  • Page 14: (Conference Calls)

    If t t he t t erminal d d oes n n ot b b elong t t o t t he s s ame i i ntercept g g roup a a s y y our o o wn: Enter the "Direct c c all p p ickup"...

  • Page 15: Automatic Callback From An Internal Correspondent Who Was Busy

    To cancel the park, enter the "Park c c all/retrieve" function code followed by the number of the terminal receiving the "park". Note: If a call is parked for more than a preset period of time, it is automatically returned to the operator.

  • Page 16: Replying To Night Bell

    Replying t t o n n ight b b ell When the operator is away, all internal or external calls to the switchboard are offered generally to all extensions. To reply, enter the "Night s s ervice a a nswering" function code (see codes table). Obtaining i i nformation o o n c c amped-o o n c c alls You are in conversation, and you hear a beep indicating that an internal or outside correspondent is trying to call you.

  • Page 17: Entering A Programmed Conference

    Entering a a p p rogrammed c c onference You can hold a telephone conference, at an agreed time, with up to either 7 or 29 internal and/or outside correspondents (depending on the configuration). A confidential access code will have been defined in advance by the participants. The number of digits in this code will be decided by your Telephone Manager.

  • Page 18: Intrusion Into An Internal Conversation

    Intrusion i i nto a a n i i nternal c c onversation Your correspondent’s terminal is busy. If the terminal is not "protected", you can, if you have the authorisation, intrude in the conversation. Enter the "Intrusion" function code (see codes table). Your intrusion is indicated by a beep.

  • Page 19: Temporarily Leaving Your Hunt Group

    Temporarily l l eaving y y our h h unt g g roup Enter the "Set g g roup e e xit" function code (see codes table). Your exit from the group is confirmed by a tone. Note: You will continue to receive your personal calls. To re-enter the group, enter the "Set group e e ntry"...

  • Page 20: Calling An Internal Correspondent On His Portable

    Calling a a n i i nternal c c orrespondent o o n h h is p p ortable p p ager* Your correspondent’s terminal doesn’t answer and you know he has a portable beeper. To inform him of your call, enter the "Paging r r equest" function code (see codes table).

  • Page 22: Programming Your Personal Code

    Programming y y our p p ersonal c c ode The default code for your terminal is 0000. To change your terminal locking code (see p.30), enter the appropriate function code (see codes table). First enter your present code, the enter the new code. Programming y y our p p ersonal d d irectory Your directory comprises the 12 keys of the numeric keypad.

  • Page 23: Programming An Appointment Reminder

    Programming a a n a a ppointment r r eminder Enter the "Wake u u p/appointment r r eminder" function code (see codes table). Enter the time of the appointment: 2 digits for hours and 2 digits for minutes. Enter the number of the terminal on which the reminder is to be sent. Your own terminal is taken by default (no entry).

  • Page 24: Do Not Disturb

    "Do n n ot d d isturb" You can make your terminal temporarily inaccessible to all incoming calls (except from the operator). Enter the "Do n n ot d d isturb" function code (see codes table) followed by your personal code. To cancel, enter the "Do n n ot d d isturb"...

  • Page 25: Charging Calls To Accounts Receivable

    Charging c c alls t t o a a ccounts r r eceivable Outside calls can be charged to the corresponding account receivable (customer). To do this, lift the handset and enter the "Business a a ccount c c ode p p refix" function code (see codes table) followed by the account number concerned.

  • Page 26: Substitution Of Terminal

    Substitution o o f t t erminal This service provides all the facilities programmed on your own terminal, on any terminal in the system. Lift the handset and enter the "Substitution" function code (see codes table) followed by your terminal number and your personal code, then hang up.

  • Page 28: Diverting Calls To Another Number (Immediate Diversion)

    Diverting c c alls t t o a a nother n n umber ( ( immediate d d iversion) The other number may be your home telephone, a portable, a car phone, or a different terminal, such as the operator or your linked line. Enter the "Immediate f f orward"...

  • Page 29: Diverting Your Calls To Another Number From Your Desk, For When You Are Away

    Diverting y y our c c alls t t o a a nother n n umber f f rom y y our d d esk, f f or w w hen y y ou a a re away Enter the "Forward o o n n n o r r eply" function code (see codes table). Then follow the instructions given, and enter the number receiving the transfer.

  • Page 30: Diverting Your Calls To Your Personal

    Diverting y y our c c alls t t o y y our p p ersonal p p ager* This enables people to page you if you are somewhere in the building. Enter the desired transfer function code (see codes table) followed by the number of your portable beeper.

  • Page 31: Consulting Voice Mails

    Consulting v v oice m m ails A voice guide informs you that messages are present. To access your voice mail box, enter the "Voice m m ail" function code (see codes table) and follow the spoken instructions. For further information concerning the voice mail service, refer to the specific booklet.
  • Page 32 Locking y y our t t erminal This facility allows you to prevent any calls being made from your terminal, or any changes being made to its programming. Enter the "Padlock" function code (see codes table). To unlock your terminal, enter the "Padlock" function code (see codes table), followed by your personal code.
  • Page 33 GLOSSARY BROKER C C ALL A function which allows you to hold two conversations at one, switching from one to the other CONFERENCE This facility allows you to switch from talking to two callers alternately, into talking with both at once. HOLD A facility which allows you to keep a caller waiting while you perform a second operation, and then pick up the call again on the same extension.
  • Page 34 ISDN Integrated Services Digital Network. Light Emitting Diode. NIGHT B B ELL When the operator is absent, outside calls ring a night bell, which enables these calls to be answered from any terminal. PARKING This service enables a call to be placed on hold, and recovered later on any compatible terminal in the installation.
  • Page 35 SHARED D D IRECTORY A directory containing all the abbreviated numbers available to users within the company. SUB-A A DDRESS To contact your correspondent's fax, PC or phone, you may need to add a four-digit suffix (sub-address) to his number. TRANSFER O O F C C ALL A facility which allows you to pass a call to another user within your company.
  • Page 38 © Alcatel 2002. All rights reserved. 3BA 19814 ENAB Ed.02 Alcatel reserves the right to modify without notice the characteristics of its products in order to bring technical improvements or to respect new regulations.

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