4. To verify that the source has been added on the domain level, navigate to Domain > Settings. You
should see the newly added source in the Music on Hold Source dropdown:
Once MoH has been created, it can be selected for use on a domain level within both the agent group and
hunt group accounts.
Editing MoH Sources
Once you have created an MoH source, you can do the following:
Change the name of the source.
■
Change the domain(s) that will have access to it.
■
Delete it from the list of available sources.
■
To edit a source, click the source link and make the changes in the form below it. Then click Save.
To delete a source, click the source link and click Delete.
Creating WAV Files
Creating a WAV file from a CD is easy and can be done using most music player programs. These instruc-
tions were done using WavePad (freeware from www.nch.com).
1.
Install WavPad on your computer.
2.
Launch the program (START > All Programs > WavePad Sound Editor).
3. Put the CD into your CD-ROM drive.
Chapter 20: Music on Hold
243
Need help?
Do you have a question about the ONE and is the answer not in the manual?