Night Service; Dial-By-Name - Snom ONE Technical Manual

Deploying the snom ONE IP Telephone System
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Redirect Number: This setting allows to you to tell the auto attendant where to direct a call when
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a caller does not enter the required information within the set timeout period. Enter an extension
number into this field.
Timeout(s): The auto attendant will redirect a caller to the redirect number after a specified num-
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ber of seconds.
Hangup Timeout: The auto attendant will terminate a call after a specified number of seconds if
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the user does not enter anything. This feature call help clear a call when the PSTN gateway is not
able to detect that the caller has already hung up.
Number of times to repeat the welcome message: This setting determines the number of times
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the welcome message is played.

Night Service

Night service is used to redirect calls to other extensions or phone numbers during certain times of the day/
night or other events that are outside normal business hours. Before night service can be used, a Service Flag
account must be created for each night service number (see
Service Flag Account: Once you have created the service flag account(s), enter the number of the
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account(s) as shown below.
Night Service Number: Once a service flag is in place, the auto attendant can redirect calls direct-
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ly to the indicated night service number(s). Internal extensions or external number phone numbers
may be used in this field.
Note: You may specify more than one night service flag (separated by a space). The first service flag
account will correspond to the first night service number, and the second service flag account will
correspond to the second night service number, etc.
Note: You can also use a special character pattern (#L) to activate the service flag when all agents
are logged out, even if the logout period is within normal working hours. All calls will automati-
cally be redirected to the specified night service number(s).

Dial-by-Name

The Dial-by-Name feature allows callers to enter numbers from their telephone keypad. The system will
search for corresponding names:
Chapter 7, "Service Flags").