Snom ONE Technical Manual page 162

Deploying the snom ONE IP Telephone System
146
Add to the address book and keep it for . . . : Automatically adding a caller's phone number into
■
the address book allows the caller, when calling again, to be routed to the same agent.
Automatically add CMC: When this feature is turned on, the caller's CMC will appear in every
■
CDR that is written on the disk. The CMC is used for automatic billing.
Ringback tone:
■
— Regular ringback tone when agent rings: The caller will hear the agent ringing.
— No ringback tone, continue playing music: Instead of hearing a ringback tone, the caller will
hear music. If an agent is no longer at his desk but has not logged out of the agent group, the
caller will hear music on hold instead of ringback.
Caller priority: This feature allows callers to be connected to agents who have handled their calls
■
in the past.
— Queue entry time: All callers will be placed in queue and will remain there until an agent
becomes available.
— Try to pull out callers when their last agent becomes available: Callers will be pulled from
the queue if their last agent becomes available.