Belling PBi60 AU Users Manual & Installation Handbook page 47

EGO G5 Induction Touch, Service Matrix, GDHA Ref 083006200, EGO Reference 75.08012.519
Part Description
GDHA Part No
EGO Spare Part/Kit No.
Hob Status
Fault Description
Codes
Indicates no pan or suitable pan on
cook zone
Power Boost
Residual Heat
Automatic Boiling
Child Lock
Low Temperature
Fault Codes
control Knob error or stuck in the full on
"overwind" positions for more than 30s
ER20 Software Flash Failure
ER31 Configuration error X (2)
Communication error between Touch
ER47 X (3)
Control and Power board
U400 Electrical Connection Error X (1) X (2)
Induction coil has overheated, user has
E2 probably left an empty pan on and the X (2) X (1) X (1) X (1)
unit has overheated.
E5 Error on filter board X (2) X (1)
E6 Error on power unit X (2) X (1)
E8 Fan error X (2) X (3) X (1)
E9 Coil Temperature sensor defective X (2) X (1) X (1) X (1)
EA Power board failure, only X (1)
Usually happens if there has been a
"8" x (2)
power surge/Power cut in the area.
Note:- () brackets indicate the order in which component parts should be changed. All parts changed should be returned to GDHA, Prescott for the attention of the Quality Department, with details of the job and the fix applied.
Tools Required:-
Customer Service Step 1
Ensure correct pan size and that the pan is suitable for
induction use (Check with a magnet), refer user to
instructions
No faults (lasts for approx 10mins), refer user to
instructions
No fault Switches on/off when glass reaches 65/ 55
deg C, refer user to instructions
No Fault , Auto Boil Programme, refer user to
instructions
No Fault, Child Lock Activated, refer user to
instructions
No Fault, Low temperature setting activated, refer
user to instructions
Ask the user/operator to check if one of the knobs is in
stuck in the full-on ("overwind") position, i.e. ask the
user to ensure the control knob is in the off position, If
X (1) X (1) fault disappears they have probably held the control
knob in the full-on position for linger than 30s, advise
user not hold in the overwind position for longer than
30s.
Ask user/operator to switch power off to the hob for 1
X (1) X (1)
minute then switch back on, system should reset
Ask the user/operator to switch the power off and on,
X (1) X (1)
system should reset
Ask the user/operator to switch the power off and on,
X (2) X (2) X (1) X (1)
system should reset
Ask installer/operator to confirm correct connection to
power supply, ensuring link is in place and securely
tightened.
Inform user about overheat safety protection, hob will
auto reset when allowed to cool, No Fault
Ask user/operator to switch power off to the hob for 1
minute then switch back on, system should reset
Ask user/operator to switch power off to the hob for 1
minute then switch back on, system should reset
Ask the user/operator to switch the power off and on,
system should reset
Ask the user/operator to switch the power off and on,
system should reset
Ask the user/operator to switch the power off and on,
system should reset
Ask user to switch off the hob and leave off overnight,
X (1) X (1) then switch back on in the morning, system should
reset.
Warning! Ensure product is fully isolated from the mains circuit before opening up product.
Customer Service Step 2 Customer Service Step 3
If the fault persist or the control knob is Check operation of control knob, check for binding,
sticking binding book service visit change components as appropriate
Service visit required First try manually configuring the touch control Change user interface and PCB Encoder
Service visit required First try manually configuring the touch control Change user interface and PCB Encoder
Service visit required Check and replace linbus cables as required. Change user interface and PCB Encoder
Service engineer to first Check wiring and connection
If external wiring and connection to
(if not connected correctly consider charging
appliance is correct service visit required
customer)
If fault persists a service visit required, Ask
Change appropriate inductor
user which zone is showing persistent fault,
check mains connection
Service visit required check IGBT and power supply (internal cabling) on Check fuse on filter board, change fuse/filter board
power board
check mains connection
Service visit required check IGBT and power supply (internal cabling) on Check fuse on filter board, change fuse/filter board
power board
Check operation of fan, change appropriate fan if
Ask user if the fan working, check if anything is
Service visit required not working( Also check for correct operation of
blocking fan inlet to product
Check IGBT and power supply (internal cabling) on
Service visit required Change appropriate Inductor
power board, change power board
Service visit required Change power board
If fault is not rectified ask user to switch and
Service engineer to switch power on if correct
leave power off to the hob and book service Change user interface and PCB Encoder
operation, consider charging user for visit,
visit
Customer Service Step 4 Customer Service Step 5 Customer Service Step 6
If fault persists, change power
board
Change power board
Change filter board Change power board
Change power board
Check IGBT and power supply
(internal cabling) on power board,
change power board
Check IGBT and power supply
(internal cabling) on power board,
change power board
Check IGBT and power supply (internal
Check fuse on filter board, change
cabling) on power board, change power
fuse/filter board
main fan) board
Check fuse on filter board, change
fuse/filter board