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Chapter 7
6. Error message list
Details of the errors and their remedies are as described below.
(The meaning of server indicates the UGW in this section)
No.
Error Message
1
SUSPEND:
Communication test is not
performed
2
Event Registration is Failed
3
URL Scheme error (not https)
4
Server connection error
5
URL server specified is illegal
6
Proxy connection error
7
Proxy authentication error
8
Server certificate error
9
Server certificate expired
10
Unknown error
11
SOAP Fault
12
Server response error (NULL)
13
Server response error
(Hexadecimal)
[Error detailed in the UGW]:*1
14
Device internal error
15
Server schedule is invalid
16
Server response time out
17
Server not found
18
E-RDS switch is set OFF
19
Server schedule is not exist
20
Network is not ready, try later
21
URL error
22
Proxy address resolution error
23
Server certificate verify error
24
Server address resolution error
*1:[Hexadecimal] indicates an error code returned from the UGW in hexadecimal.
7. Service cautions
After performing the following service actions, it is necessary to perform the resetting of the e-RDS.
Failure to do so will result that the counter transmitting value to the UGW may become unusual.
- System software (firmware) upgrade
- After replacing the main controller board, the following settings in service mode must not be changed unless there are specific instructions to do so. Changing
these values will cause error in communication with the UGW.
(Initial values)
UGW-PORT: 443
UGW-ADDRESS: https://a01---.
7-36
T-7-44
Cause
E-RDS has been booted up (device reboot) with E-
RDS SWITCH = ON but the
communication test had not yet been performed.
Event Registration is Failed Processing (event
processing) within the device has failed.
The header of the URL of the registered UGW is
not in https format. A "https://" input error.
An UGW connection error. Displayed in the event
of a TCP/IP communication fault.
A URL different to that specified by the UGW has
been set. An URL address setting error.
Cannot connect to proxy server.
Displayed when unable to connect to proxy server.
Displayed when the authentication to the proxy
server has failed.
Device's route certificate is unavailable.
The route certificate registered with the device has
expired.
Some other kind of communication error has
occurred.
SOAP communication error has occurred.
A UGW response error (when UGW error code
processing has failed).
A HTTPS communication error.
A UGW response error.
Displayed when communication with UGW has
been successful, but an error of some sort has
prevented UGW from responding.
An internal device error. An error due to the device
side.
During the communication test, there has been
some kind of error in the schedule values passed
from UGW.
UGW response time out.
Due to network congestion, etc., the response from
UGW does not come within the specified time.
There is a mistake in the UGW URL, and UGW
cannot be accessed.
E-RDS is disabled.
Server schedule does not exist.
Blank schedule data has been received from UGW.
Network-related settings have not been made for
the device.
A URL setting error.
Non-URL text string entered in URL field.
A proxy server address resolution error.
The server certificate verification (URL check)
error.
UGW address resolution has failed.
Remedy
Perform the communication test [COMTEST] in service mode.
Turn the device OFF/ ON. If the error persists, replace the
device system software (firmware).
(Upgrade)
Check that the value of UGW-ADR has been entered correctly
as https://a01---.
Check the network-related settings according to "No.1:
Communication test is not performed" in "Troubleshooting".
Check that the value of UGW-ADR has been entered correctly
as https://a01---.
Check proxy server address and re-enter if necessary.
Check the user name and password required in order to login
to the proxy, and re-enter if necessary.
Reinstall the latest device system software (firmware).
(Upgrade)
Check that the device time and date are correctly set. If the
device time and date are correct, upgrade to the latest system
software (firmware).
Try again after a period of time. If the same error occurs again,
check the UGW status with the UGW administrator.
Check that the value of UGW-PORT is 443.
Try again after a period of time. If the same error persists,
check the UGW status with the UGW administrator.
Check an error code (hexadecimal) returned from the UGW,
then retry after a period of time.
Switch the device OFF/ ON. Or, replace the device system
software. (Upgrade)
When the error occurs, report the details to the support
department. Then, after the UGW side has responded, retry the
communication test.
If this error occurs when the communication test is being run,
wait some time and rerun the test.
Check that the value of Service mode > E-RDS/RGW-ADR is
https://a01---.
Set E-RDS SWITCH = ON, and run COM-TEST in service
mode.
Check the device settings status with the UGW administrator.
Make network-related settings properly for the device
(printer).
Check that the value of UGW-ADR is https://a01---.
Check that the proxy server name is correct.
Check that the value of UGW-ADR is https://a01---.
Check that the value of UGW-ADR is https:// a01---.
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Table of Contents
Troubleshooting
