Rma - CYBEX Free Weight Owner's Service Manual

Return Material Authorization (RMA)
The Return Material Authorization (RMA) system outlines the procedures to follow when returning
material for placement, repair, or credit. The system assures that returned materials are properly
handled and analyzed. Follow the following procedures carefully.
Contact your authorized Cybex dealer on all warranty-related matters. Your local Cybex dealer will
request a RMA from Cybex, if applicable. Under no circumstances will defective parts or equipment be
accepted by Cybex without proper RMA and an Automated Return Service (ARS) label.
1. Call the Customer Service Hotline listed above for the return of any time that is defective.
2. Provide the technician with a detailed description of the problem you are having or the defect
in the item you wish to return.
3. Provide the model and serial number of your Eagle equipment
4. At Cybex's discretion, the technician may request that you return the problem part(s) to Cybex
for evaluation and repair or replacement. The technical will assign you a RMA number and
will send you an ARS label. The ARS label and the RMA numbers must be clearly displayed
on the outside of the package that contains the item(s) to be returned. Include the description
of the problem, the serial number of the Eagle equipment and the name and address of the
owner in the package along with the part(s).
5. Forward the package through UPS to Cybex.
Attn: Customer Service Department
Cybex International, inc.,
1975 24th Ave SW
Owatonna, MN 55060
NOTE: Merchandise returned without an RMA number on the outside of the package or shipments
sent C.O.D. will not be accepted by the Cybex receiving department.
Customer
Service
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Cybex Free Weight Owner's Manual