Customer Service; Contacting Service; Ordering Parts - CYBEX Free Weight Owner's Service Manual

4 - Customer Service

Contacting Service

Hours of phone service are Monday through Friday from 8:00 a.m. to 6:00 p.m. Eastern Standard Time.
For Cybex customers living in the USA, contact Cybex Customer Service at 888-462-9239. Your options
at this number include:
• Press 63 to place a parts order or to check parts order status.
• Press 64 to speak to a technical support representative regarding troubleshooting or to schedule
a fi eld service call.
• Press 65 to check status of a repair order only and you have your RRM number.
• Press 66 to check status of a dispatched fi eld service call and you have your inquiry number.
• Press 67 for service of a medical or isokinetic product.
• Press 0 to go to the Cybex operator.
For Cybex customers living outside the USA, contact Cybex Customer Service at 508-533-4300 or
fax 508-533-5183.
Order parts and fi nd information on the web at www.eCybex.com or by e-mail at techhelp@cybexintl.
com.

Ordering Parts

Visit eCybex.com to shop for parts online or fax your order to 508-533-5183.
To speak with a customer service representative, call 888-462-9239 (for customers living within the USA)
or 508-533-4300 (for customers outside the USA). You may also contact us through email at techhelp@
cybexintl.com
Having the following information ready when calling will assist our Cybex representatives in serving you:
• Unit Serial Number
• Product Name
The unit serial number and product name can be found on the serial number decal. See Chapter 7 for
exact location of serial number decal.
• Part Description
• Part Number
Part descriptions and part numbers are located in Chapter 7 of this manual.
• Shipping Address
• Contact Name
In addition to your shipping address and contact name, your account number is helpful but not required.
Cybex Free Weight Owner's Manual
Customer
Service
Page 4-1