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Siemens Hicom 150 H Operating Instructions Manual

Attendant c for hicom 150 h optiset e as attendant console
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  Summary of Contents for Siemens Hicom 150 H

  • Page 1 û +LFRP#483#+ 2SHUDWLQJ#,QVWUXFWLRQV +LFRP#$WWHQGDQW#&#IRU#+LFRP#483#+ RSWLVHW#(#DV#$WWHQGDQW#&RQVROH# ,QIRUPDWLRQ#DQG &RPPXQLFDWLRQV...
  • Page 2 %HIRUH#<RX#%HJLQ These operating instructions describe the telephone configured as a "Hicom Attendant C" attendant console in Version 1.0 of the Hicom 150 H system. The optiset E standard, optiset E advance plus/comfort, optiset E advance conference/con- ference and optiset E memory system telephones can be configured as a Hicom Atten- dant C telephone.
  • Page 3 +LFRP#$WWHQGDQW#&#)DFHSODWH The feature keys on the Hicom Attendant C system telephone have the following default assignments and can be given different assignments by the service technician, if neces- sary. Turn night answer mode on and off (Æ page 18). Night Service Phone Book Open the internal phone book (Æ...
  • Page 4: Table Of Contents

    &RQWHQWV Ø %DVLF#)XQFWLRQV $QVZHULQJ#&DOOV 1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#19 Internal calls ..........6 External calls .
  • Page 5 &RQWHQWV 7ROO#)UDXG#0RQLWRULQJ 1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1 57 &DOO#'HWDLO#5HFRUGLQJ#&'5 1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1 58 CDR per Station (Not for U.S.)....... . 26 CDR per Trunk (Not for U.S.).
  • Page 6: Qvzhulqj#&Doov 1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#19

    $QVZHULQJ#&DOOV 6WHS#E\#6WHS $QVZHULQJ#&DOOV There are several different types of incoming calls including internal calls, external calls and recalls. ,QWHUQDO#FDOOV You receive internal calls from other users within the communication system. When you receive an internal call, your phone rings with a single-tone sequence and the internal party’s station number or name is displayed on your screen.
  • Page 7: Call Key

    $QVZHULQJ#&DOOV 6WHS#E\#6WHS ([WHUQDO#FDOOV You receive external calls from all parties who are not calling from within your communication system. When you receive an external call, your telephone rings with a dual-tone sequence and the LED on Call Key 1 or Call Key 2 starts flashing rapidly.
  • Page 8: Recall

    $QVZHULQJ#&DOOV 6WHS#E\#6WHS 5HFDOO If you were unable to transfer a call (Æ page 16), after a short period of time you receive a recall from the party you were trying to reach. You receive a recall: • immediately, if you made a mistake, •...
  • Page 9 $QVZHULQJ#&DOOV 6WHS#E\#6WHS 8VLQJ#&DOO#:DLWLQJ While engaged in a telephone call, you remain available to another caller. You are notified of a waiting call by a signal tone. Additionally, the LED on one of the Call Keys or repdial keys (if programmed) lights up. You can either ignore the second call or accept it.
  • Page 10 $QVZHULQJ#&DOOV 6WHS#E\#6WHS $FFHSWLQJ#D#VHFRQG#LQWHUQDO#FDOO ...when an external call is in progress: For example, "Call Key 1" is illuminated because you are engaged in an external call. When the second internal call is received the repdial key assigned to the internal party (if programmed) starts flashing. You hear a signal tone.
  • Page 11 $QVZHULQJ#&DOOV 6WHS#E\#6WHS 6ZLWFKLQJ#WR#WKH#SDUW\#RQ#KROG#+WRJJOH, Press the slowly flashing "Call Key" or "Name key". The LED lights up. Select and confirm. Toggle/Connect? 'HDFWLYDWLQJ#DQG#UHDFWLYDWLQJ#FDOO#ZDLWLQJ You can deactivate or reactivate call waiting to deter- mine whether a second call (Æ page 9) will be signaled on your telephone (automatic camp-on) while you are engaged in a call.
  • Page 12 (QGLQJ#WKH#&XUUHQW#&DOO 6WHS#E\#6WHS (QGLQJ#WKH#&XUUHQW#&DOO Replace the handset. Press the key. Release Press the key. The LED goes out. Speaker The LED on the "Call Key" or "Name key" (if pro- grammed) goes out. If a caller is still on hold or was not yet trans- ferred, you are alerted to this party by a recall (Æ...
  • Page 13: 0Dnlqj#&Doov 1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#146

    0DNLQJ#&DOOV 6WHS#E\#6WHS 0DNLQJ#&DOOV 0DNLQJ#LQWHUQDO#FDOOV Press the internal repdial key (if programmed). The LED Name lights up. Enter the internal station number. This activates the speakerphone, and the Speaker key lights up. You can now talk to the internal party directly without lifting the handset.
  • Page 14 0DNLQJ#&DOOV 6WHS#E\#6WHS 'LDOLQJ#IURP#WKH#,QWHUQDO#3KRQH#%RRN The internal phone book contains all the internal station numbers and central speed dialing numbers to which a name has been assigned. Prerequisite: names must be assigned to station num- bers stored in the system. Press the key. Phone Book The first entry appears on the screen.
  • Page 15 0DNLQJ#&DOOV 6WHS#E\#6WHS Select and confirm. Call? optiset E memory telephone: Enter the name you want to find, or just the first few let- ters, using the alphanumeric keyboard. With each letter you enter, you narrow the search. Up to five of the names found appear on the screen.
  • Page 16: 7Udqvihuulqj#D#&Doo 1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#149

    7UDQVIHUULQJ#D#&DOO 6WHS#E\#6WHS 7UDQVIHUULQJ#D#&DOO If the calling party would like to speak to another user, you can call the third party and perform a call transfer. Press the internal repdial key/DSS key (if programmed). Name The LED lights up. Confirm. US:Consult? UK:Enquiry? Enter the station number of the desired telephone (Æ...
  • Page 17 7UDQVIHUULQJ#D#&DOO 6WHS#E\#6WHS Prerequisite: you must be engaged in a call. Confirm. The other party is placed on hold. US:Consult? UK:Enquiry? Press the key. The LED lights up. Program/Service Select and confirm. 80=Speaker call? Enter the code. Enter the group’s station number. Announce the call.
  • Page 18: Dvlf#.H\#)Xqfwlrqv #1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#14

    %DVLF#.H\#)XQFWLRQV 6WHS#E\#6WHS %DVLF#.H\#)XQFWLRQV 8VLQJ#QLJKW#DQVZHU When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night destination can be defined by Customer Support (standard night answer) or by you (temporary night answer).
  • Page 19 %DVLF#.H\#)XQFWLRQV 6WHS#E\#6WHS 'LVSOD\LQJ#1XPEHU#RI#:DLWLQJ#&DOOV2 2YHUORDG Press the key. Calls Waiting The number of waiting external calls appears on the screen. If you are already engaged in a call and the number of waiting calls exceeds a certain threshold value (over- load; contact Customer Support), the LED on the key in- dicates overload.
  • Page 20 %DVLF#.H\#)XQFWLRQV 6WHS#E\#6WHS 3ODFLQJ#([WHUQDO#&DOOV#RQ#+ROG On your telephone, you can place external calls on hold and rejoin them later. Other parties can also pick up the call on the assigned line. Press the key. "Call Key 1" or "Call Key 2" starts flashing Hold slowly.
  • Page 21: 8Vlqj#2Wkhu#)Xqfwlrqv1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#154

    8VLQJ#2WKHU#)XQFWLRQV 6WHS#E\#6WHS 8VLQJ#2WKHU#)XQFWLRQV The following are functions that you will frequently need on the Hicom Attendant C telephone. Because you can also use these functions from any oth- er system telephone, these instructions will simply re- fer to the relevant section in the operating instructions for your telephone.
  • Page 22: 5Hohdvlqj#D#%Xv\#7Uxqn #1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#155

    5HOHDVLQJ#D#%XV\#7UXQN 6WHS#E\#6WHS 5HOHDVLQJ#D#%XV\#7UXQN If this function has been configured (contact Customer Support), you can release busy external trunks. Active calls on that trunk are disconnected. The trunk is free again and can be used for other external calls. Press the key. The LED lights up. Program/Service Select and confirm.
  • Page 23: 7Udqvihuulqj#Ru#6Zlwfklqj#Dq 8Qgldohg

    7UDQVIHUULQJ#RU#6ZLWFKLQJ#DQ#8QGLDOHG#([WHUQDO#7UXQN 6WHS#E\#6WHS 7UDQVIHUULQJ#RU#6ZLWFKLQJ#DQ 8QGLDOHG#([WHUQDO#7UXQN You can provide an undialed trunk for an internal party who does not have the necessary class of service for outgoing external connection setup. This party can then set up an external connection. Prerequisite: you must be conducting a call with a user who does not have the correct class of service.
  • Page 24: 7Roo#)Udxg#0Rqlwrulqj 1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1

    7ROO#)UDXG#0RQLWRULQJ 6WHS#E\#6WHS 7ROO#)UDXG#0RQLWRULQJ If a predefined period of time (set by the service techni- cian) is exceeded during an ongoing external - external call, a message to that effect appears on the display: Time exceeded Select and confirm. Clear Error Message You can view the trunks affected on your screen and re- lease those trunks, if necessary.
  • Page 25: Doo#'Hwdlo#5Hfruglqj#&'5 1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1#1

    &DOO#'HWDLO#5HFRUGLQJ#&'5 6WHS#E\#6WHS &DOO#'HWDLO#5HFRUGLQJ#&'5 You must first start system administration in order to ac- tivate some of the call detail recording functions. You can start either "US:User Options UK:System ad- min.-User." or "US:Systemadmin. charging UK:System admin.-Charges", depending on your class of service (which is defined by the service technician).
  • Page 26: Cdr Per Station (Not For U.s.)

    &DOO#'HWDLO#5HFRUGLQJ#&'5 6WHS#E\#6WHS You can also carry out the system administration functions during a call. Once you have started system administration, no further access to sys- tem administration is possible. To end system administration You can cancel system administration at any time. The system discards any unconfirmed entries or changes.
  • Page 27: Cdr Per Trunk (Not For U.s.)

    &DOO#'HWDLO#5HFRUGLQJ#&'5 6WHS#E\#6WHS &'5#SHU#7UXQN#+1RW#IRU#8161, You can display any call charges incurred as monetary amounts for each trunk to the carrier; you can also can- cel this display. If a printer is connected to the V.24 interface, you can also print the call charges. Prerequisite: you must have started system adminis- tration (Æ...
  • Page 28 &DOO#'HWDLO#5HFRUGLQJ#&'5 6WHS#E\#6WHS &'5#&HQWUDO#+1RW#IRU#8161, If a printer is connected to the V.24 interface, you can print the call data of external connections. You can cus- tomize the call data output to your particular preferenc- Prerequisite: you must have started system adminis- tration (Æ...
  • Page 29 &DOO#'HWDLO#5HFRUGLQJ#&'5 6WHS#E\#6WHS &DOO#&KDUJH#)DFWRU#+1RW#IRU#8161, To display call charges as a monetary amount, you can define an optional factor by which the accumulated me- tering pulses are multiplied (price per metering pulse). You can determine this factor for each trunk group (for external code 0, for example).
  • Page 30: Isdn Unit (Not For U.s.)

    &DOO#'HWDLO#5HFRUGLQJ#&'5 6WHS#E\#6WHS ,6'1#8QLW#+1RW#IRU#8161, Depending on the configuration, it may be necessary to adapt the ISDN unit of the system to an ISDN trunk to display the call charges as a monetary amount. The ISDN unit supplied by the network depends on the car- rier.
  • Page 31 &DOO#'HWDLO#5HFRUGLQJ#&'5 6WHS#E\#6WHS &XUUHQF\#'HVLJQDWLRQ# +RSWLVHW#(#PHPRU\#2QO\/#1RW#IRU#8161, To display the call charges as a monetary amount, you can enter a currency designation which can be up to three characters long. Prerequisite: you must have started system adminis- tration (Æ page 25). Select and confirm. ..
  • Page 32 &DOO#'HWDLO#5HFRUGLQJ#&'5 6WHS#E\#6WHS &DOO#/RJ If a printer is connected to the V.24 interface, the sys- tem logs all incoming external ISDN calls. You can dis- able log printing. Prerequisite: you must have started system adminis- tration (Æ page 25). Select and confirm. 1..
  • Page 33 &DOO#'HWDLO#5HFRUGLQJ#&'5 6WHS#E\#6WHS &'5$#3D\#3KRQH#+1RW#IRU#8161, When a user terminates a chargeable call (for example, from a pay phone), the call charges can be displayed ei- ther on your own telephone or a different telephone (see operating instructions for the telephone; display call charges). Prerequisite: you must have started system adminis- tration (Æ...
  • Page 34 'RFXPHQWDWLRQ 'RFXPHQWDWLRQ 2UGHULQJ#2SHUDWLQJ#,QVWUXFWLRQV Additional sets of these operating instructions can be ordered from the Siemens sales organization (order number: A31003-M1551-B827-1-7619). They are also available in other languages. Contact System Support for information and ordering instructions. 2SHUDWLQJ#,QVWUXFWLRQV#LQ#3')#)RUPDW You can download these operating instructions as a file from the Internet.
  • Page 35: Qgh

    ,QGH[ ,QGH[ dialing external calls ........... 13 from the internal phone book ....14 internal calls ..........13 assignment of feature keys ....... 3 dialing/making external calls ..... 13 automatic camp-on dialing/making internal calls ...... 13 deactivating/reactivating ....... 11 disconnect function ........
  • Page 36: Overload

    ,QGH[ transfer ............16 transfer (call) ..........16 Night Service ..........18 after announcement ......16 transfer trunk ..........23 transferring a call ........16 operating instructions trunk transfer ..........23 HTML format .......... 34 ordering ............ 34 PDF format ..........
  • Page 37 )&&#UXOHV The Siemens optiset E phones for Hicom 150 H system are hearing-aid compatible and comply with the applicable FCC Rules, Part 68 and Industry Canada CS-03 Standard. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
  • Page 38 -43$643360048840%;5:040:94<- 1P A31003-M1551-B827-1-7619 Ref. No.: A31003-M1551-B827-1-7619 • Printed in the Federal Republic of Germany • BA 3.7 .2000 © Siemens AG 2000 • Information and Communication Networks • Hofmannstr. 51 • D-81359 München •...