1. Manuals
  2. Brands
  3. Quintum Manuals
  4. Switch
  5. Tenor BX
  6. Product manual

Quintum Tenor BX Product Manual

Voip multipath/gateway switch
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
Tenor BX
VoIP MultiPath/Gateway Switch
Product Guide
480-0073-00-11
Tenor and Quintum are registered trademarks. PacketSaver, Quintum Technologies, Inc., Risk Free VoP,
VoIP Made Easy, and SelectNet Technology are trademarks of Quintum Technologies, Inc.
VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299

Advertisement

Table of Contents
loading

Related Manuals for Quintum Tenor BX

Summary of Contents for Quintum Tenor BX

  • Page 1 VoIP MultiPath/Gateway Switch Product Guide 480-0073-00-11 Tenor and Quintum are registered trademarks. PacketSaver, Quintum Technologies, Inc., Risk Free VoP, VoIP Made Easy, and SelectNet Technology are trademarks of Quintum Technologies, Inc. VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 2: Table Of Contents

    What is the Tenor BX? ........
  • Page 3 LAN Connection..........2-11 Physical .
  • Page 4 Diagnostic Procedures ..........9-5 Verify Unit Provisioning .
  • Page 5 Table of Contents TOC-4 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 6: Chapter 1: Overview

    1: Overview This section gives you a general overview of the Tenor BX including feature descriptions and capabilities. Specifically, the following topics are covered: What is the Tenor BX? Features Capabilities Call Routing/Management Options H.323 Gatekeeper Services SIP User Agent Chapter 1: Overview VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 7 IP network. The Tenor BX is suitable for small to medium enterprises and service provider applications by sup- porting 2, 4 or 8 BRI (Basic Rate Interfaces (2B+D channel) ports with S/T interface, supporting up to 16 voice channels.
  • Page 8 rates an intelligent call routing engine which regulates system resources and configuration while coordinating all voice traffic activity in the unit. Chapter 1: Overview VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 9: Features

    Multipath architecture With its MultiPath architecture, the Tenor BX can intelligently route calls between the PBX, the PSTN, and the IP network to achieve the best combination of cost and quality. It can also route calls over IP to reduce costs, and then transparently “hop off” to the PSTN, to reach off-net locations.

  • Page 10: Selectnet™ Technology Safety Net

    Tenor BX will switch the call to the PSTN automatically and transparently. The Tenor continu- ously monitors your data network for jitter, latency and packet loss, and transparently switches cus- tomer calls to the PSTN when required.

  • Page 11: Capabilities

    Virtual Tie Line Tenor BX can emulate a tie trunk. It provides all of the functionality of a tie trunk, including the con- siderable cost savings, but eliminates the need for a PBX trunk to be configured, or marked as a tie trunk.

  • Page 12: Call Detail Recording

    Call Detail Recording Through the Call Detail Record (CDR) feature, the Tenor BX generates a call record at the comple- tion of each call, typically for accounting purposes. A CDR is a string of data that contains call information such as call date and time, call duration, calling party, and called party. Tenor BX may store Call Detail Records locally or they can be sent to a CDR server within the network.

  • Page 13: Call Management Features

    911 as a “bypass number”, which means that all 911 calls coming into Tenor BX from the line circuit will be routed directly to a Trunk circuit presumably connected to a PSTN. Bypass calls are never routed over IP.

  • Page 14: H.323 Gatekeeper Services

    Gateways, IP phones, and H.323 terminals. The Gatekeeper communicates with other Gatekeepers through a Border Element. When using a group of Tenor BX units, you can assign one unit as the Gatekeeper for the network. We recommend you configure each as its own gatekeeper.

  • Page 15: Call Services

    In addition, if you are using more than one Tenor unit, you can configure one of the border elements for that zone. The Tenor BX unit can use two border elements: primary and secondary. These work together as one entity to provide redundancy and fault tolerance; there are no hierarchal differences.

  • Page 16: Sip User Agent

    Admissions Control. All H.323 endpoints must register and request permission to enter the gate- keeper’s zone; the gatekeeper will confirm or deny access to the network. The gatekeeper authorizes network access and protects the integrity of the network using Admissions Request (ARQ), Admis- sions Confirmation (ACF) and Admissions Reject (ARJ) messages.

  • Page 17: Chapter 2: Hardware Components

    hapter 2: Hardware Components This chapter tells you what is contained in your hardware package. A description of each component is also included. Specifically, the following topics are covered: Hardware Description Cables Chapter 2: Hardware Components VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 18: Front Panel Connections And Reset Options

    Hardware Description The Tenor BX is a stackable/rack mountable device which provides PSTN and PBX connections (through BRI lines), as well as connections to the Ethernet LAN and a PC. The unit provides eight RJ-45 BRI S/T ports in which you can connect to a PBX or the PSTN.
  • Page 19 Table 2-1 Input/Output 10/100 Ethernet port Pin # Signal Definition Color TX + Transmit Data White w/orange TX - Transmit Data Orange RX + Receive Data White w/green RSVD Reserved Blue RSVD Reserved White w/blue RX - Receive Data Green RSVD Reserved White w/Brown...

  • Page 20: Front Panel Leds

    On: Indicates power is on. Off: Power is off. Alert Alert Amber Operational Status. Off: Tenor BX is working properly. On: One or more diagnostic tests have failed. Chapter 2: Hardware Components VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 21: Back Panel

    Back Panel AC Receptacle Power Switch Ground Screw Label • AC Receptacle. Receptacle in which to plug in a power cord; the other end will plug into an AC outlet for power. • Power Switch. Switch to turn power on and off. •...

  • Page 22: Rj-45 Cables

    Cables The cables listed in Table 2-4 are required to connect a Tenor BX to various interfaces. Contact Quintum for ordering information, if necessary. NOTE: A crossover cable is required when connecting to a Line side (PBX, TE device) interface (when supplied by Quintum, this is a purple RJ-45 cable, P/N 303-0021-00).
  • Page 23 RJ-45 Ethernet Cable (10/100) An RJ-45 (10/100BaseT) straight through shielded cable is used to connect Tenor BX to an Ethernet LAN. Cable pinouts are listed in . Color specifications are applicable to the RJ-45 cable Table 2-5 provided. Figure 2-6 RJ-45 (10/100BT) Connector Pinouts...
  • Page 24 RJ-45 to RJ-45 Straight Cable (BRI WAN to Trunk Side) An RJ-45 (BRI) straight cable is used to connect Tenor BX BRI port to the Trunk Side (PSTN). Cable pinouts are provided below. If this cable is provided by Quintum, the color is green. The color specifications are applicable to the RJ-45 straight cable provided.
  • Page 25 RJ-45 to RJ-45 Crossover Cable (BRI WAN to PBX) An RJ-45 to RJ-45 (BRI) ISDN crossover cable is used to connect the Tenor BX BRI port to the Line Side (PBX). Cable pinouts are provided below. If this cable is provided by Quintum, the color is purple.

  • Page 26: Db-9 Serial Rs-232 Cable

    DB-9 Serial RS-232 Cable The Serial RS-232 9-pin cable with a DB-9 male connector (with RS-232 interface) is used to con- nect the Tenor BX to your PC’s asynchronous serial port. The pin order for DB-9 male and female connectors are shown in...

  • Page 27: Specifications

    Specifications Voice/Fax Call Routing: Line Side Interface/Trunk Side Interface Coding: A-law, u-law Voice Algorithms: G.723, G.723.1A (5.3, 6.3 Kbps), G.726 (16, 24, 32, 40 Kbps), G.729, G.711 Fax Support: Group III at 2.4, 4.8, 7.2, 9.6, 12, 14.4 Kbps Automatic Call Detection:Voice/Modem/Fax LAN Connection LAN Support: 10/100 Mbps Ethernet...

  • Page 28: Chapter 3: Installation

    3: Installation This chapter gives you installation instructions, as well as how to position the Tenor BX successfully within your network. Specifically, the following topics are covered: Installation Connection Install Ground Cable Power up the System Assign IP Address...

  • Page 29: Pre-Installation Guidelines

    Ensure no equipment is put on top of the chassis. Inspect Package Contents Before you install the hardware, ensure the following components are included in your shipment: • Tenor BX and Mounting Hardware • 1 AC Power Cable • DB-9 RS-232 Serial Cable •...

  • Page 30: Rack Install

    1. Choose a position for the chassis within the rack. WARNING: If the Tenor BX unit is the only equipment installed in the rack, ensure it is level with the rack to avoid the rack from becoming unbalanced. Mount as low as possible to avoid a high center of gravity.
  • Page 31 Figure 3-1 Rack Installation (Front View) Tenor BX Rack Mounting Holes Wall Mount There are two mounting brackets available to mount the unit to the wall. Pre-installation Guidelines • Ensure the wall is level and stable. • Do not attach the unit to a temporary wall.
  • Page 32 Attach the unit to the wall as follows: 1. Determine the wall area to mount the unit. With chalk or a soft pencil, mark the install area according to Figure 3-2. Ensure the unit is level. NOTE: Figure 3-2 Wall Mounting Dimensions 3/16”...

  • Page 33: Connection

    The instructions which follow tell you how to connect an RJ-45 cable (included in your package) between one of the eight network ports on the Tenor BX and a PBX. See Chapter 2: Hardware Com- ponents for a list of RJ-45 cable pinouts you can use to make a custom cable.

  • Page 34: Connect To Trunk Interface - Pstn

    1. Plug one end of the straight through RJ-45 cable (P/N 303-5009-00) into one of the eight BRI ports on the front of the unit. The cable from Quintum would be the green RJ-45 cable. This port should be configured as a TE port. See...
  • Page 35 2. Connect the other end of the RJ-45 straight cable to the patch panel which houses your telephone lines. Connecting to the patch panel may require trained telephone personnel. NOTE: Chapter 3: Installation VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 36: Connect To Ethernet Lan

    You can use these instructions for general connection purposes only. The Ethernet hub/switch manu- facturer’s documentation should provide specific instructions for connection to another device, such as the Tenor BX. Only LAN 1 is available for use; LAN 2 is reserved for future use. Figure 3-6 Connect to Ethernet Hub/Switch...

  • Page 37: Connect To Pc Console

    Connect to PC Console You will need to connect the Tenor BX to your workstation’s serial port via RS-232 connection. (This connection will be used when you assign an IP address to the unit.) For the instructions below, it is assumed you are connecting to a Windows PC.

  • Page 38: Install Ground Safety Cable (If Required)

    Install Ground Cable (if required) The Tenor BX provides an additional Earth Ground screw (a #6 screw). This screw provides earth ground to the unit if the AC power receptacle you are plugging into does not contain a ground prong (the Quintum supplied power cable has a three prong connector).

  • Page 39: Power Up The System

    Power up the System Once you have all cables connected properly, you are ready to turn the system on as follows: 1. Plug in the power cord to an AC outlet. 2. Locate the on/off switch on the back of the unit and click the switch to On. The unit will power up and the LEDs will flash and turn off;...

  • Page 40: Assign Ip Address

    Assign IP Address Before you can configure a Tenor BX, you need to assign a valid IP address. When a Tenor BX is shipped to a customer, you will need to assign a valid IP address for each unit. An IP address is a 32 bit (up to 12 numeric characters) address used to identify each network device in the TCP/IP net- work.
  • Page 41 11.Click Ok and a connection to the Tenor will be established. Information about the unit will scroll on the screen. 12.Enter login and password. Both are admin by default. 13.A message will appear on the screen “Tenor BX does not have an Ethernet interface configured. Would you like to configure an Ethernet Interface?” (y/n). 14.Type y.

  • Page 42: Change Ip Address

    2. Click on Start> Programs> Accessories> Communications>HyperTerminal> Run. The Connec- tion Description window will be displayed. 3. Enter a connection name (i.e., name for each unit such as Tenor BX New Jersey). 4. Click Ok. 5. Choose the serial port on your PC from the Connect Using drop down list box (i.e., Direct to Com 1).

  • Page 43: Load Software Upgrade

    Step through each of the following parameters and enter the correct values for your installation: IP address, Subnet Mask and Default Gateway. 14.At the Quintum prompt, type ei to reach the Ethernet prompt and then type config to change to the Configuration mode.

  • Page 44: Chapter 4: Configuration/Monitoring

    4: Configuration/Monitoring This chapter tells you how to get started configuring and monitoring the Tenor BX, including the fol- lowing: Topics include: Getting Started Tenor Configuration Manager Tenor Monitor Command Line Interface (CLI) Chapter 4: Configuration/Monitoring VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 45: Getting Started With Configuration/Monitoring

    Quintum products, including the Tenor BX. This software was designed to run on any PC; you simply designate the IP address for the Tenor BX. • Tenor Monitor. A user-friendly windows-based stand-alone GUI which enables you to monitor the Alarms, Call Detail Records (CDRs) and perform call monitoring functions for the Tenor •...

  • Page 46: Tenor Monitor

    The Command Line Interface (CLI) is a Telnet-based (also accessible via serial port) list of menu options which enable you to configure and monitor any Tenor BX unit; you can configure features and capabilities such as numbering plans, channel usage, border element, signaling type, and routing Chapter 4: Configuration/Monitoring VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 47 Telnet Connection. Once the Tenor BX has been initially configured with an IP address network and is connected, the easiest way to connect to the Tenor BX and use the CLI is through a standard Telnet session from any PC on your IP network. Connect to a Tenor BX unit via Telnet as follows: For Windows 95/Windows 98: 1.
  • Page 48 To connect to the Tenor BX serial port, locate a workstation (PC) close to the Tenor BX unit. Connect as follows: 1. Insert one end of the DB-9 serial null modem cable into the Tenor BX’s serial port.
  • Page 49 Once you are connected to the Command Line Interface, you can configure the system, as well as perform diagnostics and monitor system information. For specific information, see the Online Help you received with the CD. Chapter 4: Configuration/Monitoring VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 50: Chapter 5: System Alarms

    hapter 5: System Alarms This chapter tells you how to use the Alarm Manager to view and understand alarms generated by the system. Specifically, the following topics are included: Overview View Alarms Chapter 5: System Alarms VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 51: How To Read Alarms

    Overview There are two ways to view alarms for the Tenor BX unit: through the Command Line Interface (CLI) or through Tenor Monitor. The information for accessing alarms via CLI is detailed in this chapter. see the Tenor Configuration Manager/Tenor Monitor User’s Guide or the Tenor Monitor’s online help system for information about viewing alarms via Tenor Monitor.
  • Page 52 Field Definition Valid Entry Severity Level or alarm severity. 1 = Critical (complete system is affected). 2 = Major (major problem is detected). 3 = Minor (minor problem is detected). 4 = Info (Information about a minor problem). Desc A text description of the alarm; Varies.

  • Page 53: Valid Alarms

    1 second period. Critical AIS Reception (Blue Alarm) Alarm Indication Signal. An all ones condition used to alert the Tenor BX that its incoming signal (or frame) has been lost. Critical Layer 2 Down Indicates that Layer 2 protocol is down.
  • Page 54 Severity Alarm Description (appears as Definition part of severity (text appears in desc field) field) Critical IVR Configuration Missing Appears if an attempt to make an IVR call has been made when a valid IP address is not configured. Occurs if an IVR call has been passed through accidently, without a real intention to use IVR for subsequent calls, while both of the servers were disabled.
  • Page 55 Severity Alarm Description (appears as Definition part of severity (text appears in desc field) field) Minor Remote end did not back off in a An incoming and outgoing call went through at the glare situation same time, and the remote end call did not back off. Minor Unit resource constrained A shared resource in the unit loads the system.

  • Page 56: View Alarms

    View Alarms The Command Line Interface (CLI) enables you to view alarms through the Monitor mode. You can view active alarms, as well as view an alarm history list. You are now ready to view active alarms and an alarm history, or both. See the sections which fol- low: Display all Alarms You are able to display both active alarms and an alarm history as follows:...
  • Page 57 Figure 5-2 Active Alarm Sample Chapter 5: System Alarms VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 58: Display Alarm History

    Display Alarm History 1. Through CLI, access the Monitor prompt. 2. Type alarm h. An alarm history will be displayed. See section for field defi- How to Read Alarms nitions. If you enter alarm without a command following it, both active alarms and the alarm his- tory will be displayed.

  • Page 59: Chapter 6: Diagnostics/Maintenance

    6: Diagnostics/Maintenance This chapter tells you how to troubleshoot Tenor BX operation, as well as how to maintain the health of your system. You will find information about how to view the unit’s LEDs, as well as how to interpret the chassis’...
  • Page 60 Before you Begin Before you begin troubleshooting a potential malfunction, it is a good idea to check your basic hard- ware connections. See below. • Ensure power cord is firmly installed in the back panel’s power jack and the other end is plugged into the AC power source.

  • Page 61: Diagnostics

    Network issues may cause a number of problems. Contact the Central Office to perform test procedures. Communication with Command Line The IP address of the Tenor BX unit may be incorrect. Interface (CLI) cannot be established using Telnet. Check Ethernet Cable.
  • Page 62 Description/Solution Communication between computer’s Verify DB-9 cable is firmly placed in the unit’s con- COM port and Tenor BX serial port can- sole port and your PC’s serial port. not be established. Verify Terminal port settings at 38400 BPS 8N1 No Flow Control.

  • Page 63: Diagnostic Procedures

    Diagnostic Procedures Verify Unit Provisioning An error with Tenor BX‘s provisioning may cause a number of problems. It may be a simple error, such as an incorrect IP address or telephone number, or it may be something more complex, such as incorrect BRI parameters.

  • Page 64: Reset System

    1. Access the CLI through a Telnet session. See Chapter 4: Configuration/Monitoring for more information. 2. Access the Config-VOIPNetwork-1 prompt. 3. Type setfactory. You will be asked if you are sure you want to set the unit back to factory defaults.

  • Page 65: If You Need Additional Help

    If you suspect the problem to be on the network end, contact your Central Office to verify proper operation. After completing all troubleshooting/maintenance procedures and reviewing the Common Symp- toms/Problems section, you can contact the Customer Service Department at the following: Quintum Technologies, Inc. 71 James Way Eatontown, NJ 07724 For domestic calls: (877) 435-7553 For international calls: (732) 460-9399 email: service@quintum.com...

  • Page 66: Glossary

    Border Element. Provides access into or out of an admin- and terminals. It transmits data over twisted pair or istrative domain. The Tenor BX has two types of Bor- coaxial cable at speeds of 10 to 100 Mbps. der Elements: Primary and Secondary.
  • Page 67 IP Address. A unique 32 bit address that identifies a net- work device is connected to the network via TCP/IP. RJ-45. A CAT 5 cable used to connect the Tenor BX to an Ethernet, Line Circuit or Trunk Circuit. IVR. Interactive Voice Response enables you offer ser- vices, such as Pre-paid calling cards and Post-paid RADIUS.
  • Page 68 the data network or the public network, it is consid- ered a WAN. As a result, intra-corporate information is passed through the data network from one LAN to another LAN site in a remote location. Zone. A group of endpoints (e.g, gateways, terminals, etc.) in one corporate site.

  • Page 69: Warranty/Approvals

    Customers are responsible for shipping and insurance charges to return the defective product. Quintum shall pay for shipping and insurance charges for the part being sent to the customer.
  • Page 70 PLEASE NOTE: All shipments require an authorized RMA number. If the Customer does not comply with this procedure as set out above, Quintum reserves the right to charge Customer for the cost of the replace- ment Product and/or freight (including duties and taxes) from Quintum regardless of the reason for the return. Quintum also reserves the right to invoice the Customer for a replacement Product at the same time as the replacement is cross-shipped.

  • Page 71: Documentation Notice

    Documentation Notice Information in this document is subject to change without notice and does not represent a commitment on the part of Quintum Technologies, Inc. The recipient of this document has a personal, non-exclusive and non-transferable license to use the information contained within solely with Quintum Tech- nologies, Inc.

  • Page 72: Fcc Warnings

    FCC WARNINGS This equipment has been tested and found to comply with the limits for Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interfer- ence in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio commu- nications.
  • Page 73 Support insert for repair information and the warranty section of this Product Manual for warranty informa- tion. In the event of device malfunction, all repairs should be performed by Quintum Technologies, Inc. or an authorized agent. It is the responsibility of users requiring service to report the need for service to our com- pany or to one of our authorized agents.
  • Page 74 Canadian Notice The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users' satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local Telecommunications Company.
  • Page 75 Agency Approvals AS/NZS 3548 EN55022:98 Class A EN55024:98 EN61000-3-2:95 EN61000-3-3:95 TELECOM TBR3 AS/ACIF S031:2001 SAFETY UL/cUL 60950 EN60950:92 AS/NZS60950:2000 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 76 EU Directive on Disposal of Waste Electrical and Electronic Equip- ment (WEEE) This equipment is classified as Type 3 IT and Telecommunications Equipment under the terms of EU Directives 2002/96/EC and 2003/108/EC. These directives are now being transposed into law by the individual EU member states.

  • Page 77: Declaration Of Conformity

    Eatontown NJ Type of Equipment: Digital VoIP Gateway Model Number: Tenor BX Series We, the undersigned, hereby declare that the equipment specified above conforms to the above Directive(s) and standard(s) as of this date. Place: Eatontown, NJ, USA Date: 8/27/2004 Karl V.
  • Page 78 INDEX factory defaults restore Features easy connect IVR/RADIUS Alarms PacketSaver definition SelectNet display via CLI system monitoring field definitions unique design list of Front Panel LAN1/LAN2 LEDs Back panel Front panel AC receptacle diag ground screw ports 1-8 label reset power switch Bypass DN Ground Cable...
  • Page 79 2-11 2-11 physical 2-11 PSTN/PBX 2-11 voice/fax Static Routes System 3-12 AC power up reset Tenor BX capabilities description product types Tenor Monitor Troubleshoot common problems general maintenance monitor LEDs unit provisioning Index Index-2 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

Table of Contents