Quintum Tenor BX Product Manual page 54

Severity
(appears as
part of severity
(text appears in desc field)
field)
Critical IVR Configuration Missing
Critical RADIUS Configuration Missing
Critical RADIUS Server Not Responding
Major Major Software Error
Major File Missing in the File Server
Major Switch to other RADIUS server
Minor Call Event(s) Lost
Minor Missing or Incorrect Profile
Minor Minor Software Error
Minor No response to seizure
Chapter 5: System Alarms
VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299
Alarm Description
Definition
Appears if an attempt to make an IVR call has been
made when a valid IP address is not configured.
Occurs if an IVR call has been passed through
accidently, without a real intention to use IVR for
subsequent calls, while both of the servers were
disabled. In order to clear the alarm, a user will
have to change one of the IP addresses to some
value, and then disable it again.
Appears when a RADIUS request is made and one
or more required configuration parameters are
missing.
This alarm is cleared when the required RADIUS
parameters are configured via CLI.
Appears when none of the configured RADIUS
servers respond.
This alarm is cleared when any of the RADIUS
servers respond or the RADIUS server is disabled
via CLI.
A software error has occurred that affects system
signaling, interfaces, or other major operation.
This alarm will be reported to the system when a
particular voice prompt file is not found in the IVR
Prompt Server.
This alarm applies only to the system with enabled
IVR functionality.
Appears when the current RADIUS server stops
responding after three consecutive calls end in tim-
eouts and another RADIUS server is configured,
the Tenor will then switch to the next RADIUS
server.
A call has failed.
The configuration profile has caused a problem.
A software error has occurred but will not affect
the operation of the complete system.
There has been a problem with the BRI line.
5-5