Quintum Tenor AX Product Manual
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Quintum Tenor AX Product Manual

Tenor ax series voip multipath/gateway switch
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Tenor AX
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VoIP MultiPath/Gateway
Switch
Tenor and Quintum are registered trademarks. PacketSaver, Quintum Technologies, Inc., Risk Free VoP,
VoIP Made Easy, TASQ, SelectNet, and SelectNet Technology are trademarks of Quintum Technologies,
Inc.

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Summary of Contents for Quintum Tenor AX

  • Page 1 Tenor AX ® VoIP MultiPath/Gateway Switch Tenor and Quintum are registered trademarks. PacketSaver, Quintum Technologies, Inc., Risk Free VoP, VoIP Made Easy, TASQ, SelectNet, and SelectNet Technology are trademarks of Quintum Technologies, Inc.

  • Page 2: Table Of Contents

    What is the Tenor AX?........
  • Page 3 Change CDR Password ..........4-5 Tenor AX Establishes Connection with CDR Server ......4-6 CDR Server Establishes Connection with Tenor AX .
  • Page 4 View Alarm Status via Tenor AX icon ........
  • Page 5 Pre-paid and Post-paid Calling Card - Call Flow (with multiple language support) . . . 6-26 Pre-paid and Post-paid Calling Card - Call Flow (with Multi-Session Call support) . . . 6-27 ANI Authentication Application Type 1 - Call Flow......6-29 ANI Authentication Application Type 2 - Call Flow.

  • Page 6: About This Guide

    bout this Guide P/N 480-0062-00-10 Preface-1...

  • Page 7: What's Included

    • Chapter 6: Advanced Topic: SNMP/IVR: This chapter describes the SNMP protocol and how to use it with the Tenor AX, as well as how to use the Interactive Voice Response (IVR) system for support of pre-paid and post-paid calls.

  • Page 8: Typographical Conventions

    About this Guide Typographical Conventions Product Guide Conventions Certain typographical conventions are used throughout this product guide. See below. • All commands you enter via keystrokes appear in bold (e.g., Press Enter or Press Ctrl-I). • All text commands you enter via Telnet session or command line typing appear in italics (e.g., type active).

  • Page 9: Finding Help/More Information

    Extensive configuration help is available via the Tenor Configuration Manager/Tenor Monitor User Guide or the Command Line Interface User Guide. Both documents are on the CDR ROM you received with unit or you can download the latest documentation from www.quintum.com. Preface-4 P/N 480-0062-00-10...

  • Page 10: Chapter 1: Overview

    1: Overview This chapter gives you a general overview of the Tenor AX including feature descriptions and capa- bilities. Specifically, the following topics are covered: A description of Tenor AX Features Capabilities Call Paths Advanced Features/Capabilities P/N 480-0062-00-10...

  • Page 11: What Is The Tenor Ax

    Chapter 1: Overview What is the Tenor AX? The Tenor AX is a high-density VoiP (Voice over Internet Protocol) H.323/SIP switch that com- presses and packetizes voice, fax, and modem data and transmits it ver the IP network. Designed for Enterprises and Service Providers, the Tenor AX gives large businesses with analog voice infrastruc- ture an easy, cost-effective way to capitalize on the power of Voice over IP (VoIP).
  • Page 12 The MultiPath version’s architecture enables the Tenor AX to intelligently route calls between the FXS, FXO, and the VoIP network to achieve the best combination of cost and quality. The Tenor AX also routes calls over IP to reduce costs, and then transparently “hop off” to the PSTN, to reach off- net locations.

  • Page 13: Features

    The Tenor AX’s specific features are explained below. Unique Design Tenor AX packs powerful VoIP features into one compact unit. The Tenor can be installed without upgrades to the existing voice or data network. You can install the unit anywhere, without affecting the network infrastructure you already have in place.

  • Page 14: Capabilities

    (A traditional tie trunk is a PBX-configured direct connection between two PBXs in separate locations. The tie trunk bypasses the PSTN network, which results in considerable savings.) Your PBX does not need any additional configuration. The Tenor AX treats all trunks the same with- out compromising voice quality.

  • Page 15: Snmp Support

    Tenor AX. Call Detail Recording Through the Call Detail Record (CDR) feature, the Tenor AX generates a call record at the comple- tion of each call, typically for accounting purposes. A CDR is a string of data that contains call information such as call date and time, call duration, calling party, and called party.

  • Page 16: Dynamic Call Routing

    Tenor AX will first identify the call origination site—Line/FXO, Phone/FXS, or IP routing group — and then route the call according to the parameters you have configured in the routing database.

  • Page 17: Tenor Ax Call Paths

    VoIP call, a Line Circuit, or trunk typically for connection to a termination device on the user’s premises such as a PBX. The routing decision made by the Tenor AX is based upon your configuration and the dialed number. See Figure 1-5 for an example of a call originated from the PSTN.
  • Page 18 Chapter 1: Overview IP Network Calls. Calls coming from the IP network data can be routed to the Line/FXO or Phone/ FXS interfaces. The Tenor will route calls based upon the dialed number. If the number is config- ured as a local phone number, the call will be sent to a Phone/FXS circuit for termination, otherwise the call is considered a “Hop-Off call”...

  • Page 19: Tenor Axt Trunking Voip Gateway (Axt0800, Axt1600, Axt2400) Configuration

    Chapter 1: Overview Tenor AXT Trunking VoIP Gateway (AXT0800, AXT1600, AXT2400) Configuration The Tenor AXT Trunking VoIP Gateway Configuration is used for trunk side PSTN (Line/FXO port) to VoIP connections; calls coming from the Line/FXO interface (i.e.PSTN) may be switched to the data network as a VoIP call.
  • Page 20 Chapter 1: Overview Tenor AXE Enterprise VoIP Gateway (AXE0800, AXE1600, AXE2400) Configuration The AXE Enterprise VoIP Gateway is mainly intended for applications interfacing between the PBX and the VoIP network, but it also includes two FXO ports for autoswitching PSTN back-up and 911 service provision.

  • Page 21: Advanced Features/Capabilities

    For example, you may want to configure 911 as a “bypass number”, which means that all 911 calls coming into Tenor AX from the line circuit will be routed directly to a Trunk circuit presumably con- nected to a PSTN. Bypass calls are never routed over IP.

  • Page 22: H.323 Gatekeeper Services

    Tenor AX supports those hop-off PBX calls where the destination Tenor AX is programmed to route the call to the PSTN. The destination Tenor AX unit is configured with the phone numbers to be “supported” for this feature.
  • Page 23 In addition, if you are using more than one Tenor unit, you can configure one of the border elements for that zone. The Tenor AX unit can use two border elements: primary and secondary. These work together as one entity to provide redundancy and fault tolerance; there are no hierarchal differences.

  • Page 24: Sip User Agent

    Chapter 1: Overview network access and protects the integrity of the network using Admissions Request (ARQ), Admis- sions Confirmation (ACF) and Admissions Reject (ARJ) messages. SIP User Agent SIP (Session Initiation Protocol) is a signaling protocol used to establish a session on an IP network for voice control and management;...

  • Page 25: Chapter 2: Hardware Components

    hapter 2: Hardware Components This chapter tells you what is contained in your hardware package. A description of each component is also included. Specifically, the following topics are covered: Hardware Description Cables Specifications P/N 480-0062-00-10...

  • Page 26: Front Panel Connections And Reset Options

    Chapter 2: Hardware Components Hardware Description The Tenor AX is a stackable device which provides Phone/FXO and Line/FXO connections as well as connections to the Ethernet LAN and a PC. The unit’s front panel includes LEDs; the back panel includes connection jacks, a diagnostics option, a reset button, and an on/off power switch.
  • Page 27 Chapter 2: Hardware Components Label LED Color Description 100Mb Green On: The advertised link rate is 100Mb if the link is not connected, or the actual link rate is 100b if the link is connected. Off: The advertised link rate is 10Mb if the link is not connected, or the actual link rate is 10Mb if the link is connected.

  • Page 28: Back Panel

    Chapter 2: Hardware Components Back Panel Console Port Power Switch Phone/FXS port Reset Line/FXO port Power LAN port Diag Receptacle • Phone/FXS port. Provides a 50 Pin Telco connector which supports up to 24 Phone/FXS con- nections for connecting to the PBX, Keyphone or phones. •...
  • Page 29 Chapter 2: Hardware Components Pin # Signal Definition Color RSVD Reserved Brown • Console port. This RS-232 connector is used for connection to a PC’s serial port via DB-9 serial cable at 38400 BPS 8N1, without flow control. The input/output signals are listed in Table 2-3.

  • Page 30: Cables

    Chapter 2: Hardware Components Cables The cables listed in Table 2-4 are required to connect a Tenor AX to various interfaces. Contact Quintum for ordering information, if necessary. Table 2-4 Cables Supported Cable Usage 50-Pin Telco Connector Connection to FXO/Line...

  • Page 31: 50-Pin Cable

    Chapter 2: Hardware Components 50-Pin Cable The 50-pin Telco shielded cable connection pinouts and wire colors are given in this section to help you identify the proper specifications for connection to the FXO/Line and FXS/Phone ports. For the 50-pin Telco cable, terminate only one end with a Female, AMP 50-pin Telco Connector with 180 degree entry.
  • Page 32 Chapter 2: Hardware Components Figure 2-4 50-Pin Cable Connector Specifications Connector Wire Color Wire Band DSO #'s Pin #'s Tip wire Ring wire Pin # Color w/ Color Blue / White 1 & 26 Slot 1 line 1 Orange / White 2 &...
  • Page 33 Figure 2-5 RJ-45 Pin Order Side View Top View An RJ-45 (10/100BaseT) straight through cable is used to connect Tenor AX to an Ethernet LAN. Cable pinouts are listed in Figure 2-6. Color specifications are applicable to the RJ-45 cable pro- vided.

  • Page 34: Db-9 Serial Rs-232 Cable

    The Serial RS-232 9-pin cable with a DB-9 male connector (with RS-232 interface) is used to con- nect the Tenor AX to your PC’s asynchronous serial port. The pin order for DB-9 male and female connectors are shown in Figure 2-7 and Figure 2-8.

  • Page 35: Specifications

    Chapter 2: Hardware Components Specifications Voice/Fax Call Routing: FXO/FXS/IP Voice Algorithms: G.723.1A (5.3, 6.3 Kbps), G.726 (16, 24, 32, 40 Kbps), G.729A, G711 Fax Support: Group III at 2.4, 4.8, 7.2, 9.6, 12, 14.4 Kbps Automatic Call Detection:Voice/Modem/Fax PSTN/PBX Connections Interface: Analog, FXO Interface (PSTN side), FXS Interface (PBX side) Connector:...

  • Page 36: Installation

    3: Installation/Basic Troubleshooting This chapter gives you installation instructions, as well as how to position the Tenor AX successfully within your network. In addition, basic troubleshooting techniques are included. Specifically, the following topics are covered: Installation Connect to Phone/FXS...

  • Page 37: Pre-Installation Guidelines

    • Ensure there is clearance between the fan intake/exhaust on the side of the unit to avoid airflow being blocked. Inspect Package Contents Before you install the hardware, ensure the following components are included in our shipment: • Tenor AX and Mounting Hardware • 1 AC Power Cable • 1 DB-9 RS-232 Serial Cable • RJ-45 Cable •...

  • Page 38: Rack Install

    Chapter 3: Installation/Basic Troubleshooting Rack Install Locate the Tenor AX unit within the same area as your PBX, Ethernet hub, switch, router, and/or PSTN patch panel. The unit is intended to be installed in a 19” rack. Mounting brackets are attached to the chassis; the rack is not included with your system. Included with the unit are the screws below.
  • Page 39 Chapter 3: Installation/Basic Troubleshooting Attach the unit to the wall as follows: 1. Determine the wall area to mount the unit. With chalk or a soft pencil, mark the install area according to Figure 2-1. NOTE: Ensure the unit is level. Figure 2-1 Wall Mounting Dimensions 3/16”...
  • Page 40 6. Terminate the twisted pairs to the customer-specific connections (see Figure 2-4 for the color-coded 50-pin cable specification). 7. Secure the connector end with grounding shield to the appropriate point on the Tenor AX, making sure to torque the strain relief screws to 4.5 - 5.0 in. lbs. (0.51- 0.57 Nm).
  • Page 41 Grounding Screw Cable 1. You should ensure that the screws are torqued down at the Tenor AX and at the opposite end of the cable, as follows. • See item 7 in the previous section for the torque specs for the Tenor AX side.

  • Page 42: Connect To Phone/Fxs Interface

    Since there are many different PBX devices, keys systems, fax machines and phones you can con- nect to the Tenor AX, the instructions which follow explain the general procedure for connecting an external device to the Phone/FXS port through the 50-pin Telco connector. Use the phone/FXS ports for on-premise wiring only.

  • Page 43: Connect To Line/Fxo Interface

    Chapter 3: Installation/Basic Troubleshooting Connect to Line/FXO Interface To connect to the Line/FXO port, you must first connect the analog phone lines to another piece of equipment that houses your telephone lines running to the PSTN, such as the patch panel, punch down block or wire wrap blocks.

  • Page 44: Connect To Ethernet Lan

    Connect to Ethernet LAN You can use these instructions for general connection purposes only. The Ethernet hub/switch manu- facturer’s documentation should provide specific instructions for connection to another device, such as the Tenor AX. Figure 2-7 Connect to Ethernet Hub/Switch RJ-45 Cable...

  • Page 45: Connect To Pc Console

    Chapter 3: Installation/Basic Troubleshooting Connect to PC Console You will need to connect the Tenor AX to your workstation’s serial port via RS-232 connection. (This connection will be used when you assign an IP address to the unit.) For the instructions below, it is assumed you are connecting to a Windows PC.

  • Page 46: Power Up The System

    Chapter 3: Installation/Basic Troubleshooting Power up the System Once you have all cables connected properly, you are ready to turn the system on as follows: 1. Plug in the power cord to an AC outlet. 2. Locate the on/off switch on the back of the unit and click the switch to On. The unit will power up and the LEDs will flash and turn off;...

  • Page 47: Assign Ip Address

    Assign IP address Before you can configure Tenor AX, you need to assign a valid IP address. When a Tenor AX is shipped to a customer, you need to assign a valid IP address for each unit. An IP address is a 32 bit (up to 12 numeric characters) address used to identify each network device in the TCP/IP network.

  • Page 48: Change Ip Address

    2. Click on Start> Programs> Accessories> Communications>HyperTerminal> Run. The Connection Description window will be displayed. 3. Enter a connection name (i.e., name for each unit such as Tenor AX New Jersey). 4. Click Ok. 5. Choose the serial port on your PC from the Connect Using drop down list box (i.e., Direct to Com 1). Click Ok.
  • Page 49 IP address, Subnet Mask and Default Gate- way. 14. At the Quintum prompt, type ei to reach the Ethernet prompt and then type config to change to the Con- figuration mode. 15. To set the IP address, type set ipa followed by the IP address.
  • Page 50 Once the IP information is set, you are ready to configure the unit. See the Tenor Configuration Manager/Tenor Monitor User’s Guide and Command Line Interface (CLI) User Guide for specifics. Both documents are on the CDR ROM you received with the unit or you can download the latest documentation from www.quintum.com. P/N 480-0062-00-10 3-15...

  • Page 51: Getting Started With Configuration/Making The First Call

    When configuring a firewall, set up a DMZ (this makes the firewall act as a switch so that all incoming IP traffic for the firewall’s WAN IP will be routed directly to the Tenor AX). If you are using a cable modem with NO firewall, specific configuration options are also included.
  • Page 52 Gatekeeper on the public internet. 11. Submit all changes (through File>Sumit Changes). 12. Pick up the phone and hear dial tone. Dial 7324609000. The call should route to Quintum’s test unit and you should hear a recorded message. P/N 480-0062-00-10...

  • Page 53: Load Software Upgrade

    Gateway at 208.226.140.40), and sends the appropriate data to the other endpoint (in this case, the Quintum test unit). The Gateway is merely another function or application of 208.226.140.40. The Gateway functions allow the incoming call to be connected to Quintum’s PBX.

  • Page 54: Common Symptoms/Problems

    Network issues may cause a number of problems. Contact the Central Office to perform test procedures. Communication with Command Line Inter- The IP address of the Tenor AX unit may be incorrect. face (CLI) cannot be established using Tel- Check Ethernet cable.
  • Page 55 Description/Solution Communication between computer’s COM Verify DB-9 cable is firmly placed in the unit’s console port port and Tenor AX serial port cannot be and your PC’s serial port. established. Verify Terminal port settings at 38400 BPS 8N1 No Flow Control.
  • Page 56 hapter 4: Advanced Topic: View Call Detail Records This chapter tells you how to display and understand the Call Detail Recording (CDR) feature, which enables you to view call information. Examples are included later in this chapter. Specifically, the following topics are included. CDR Description Establish Connection CDR Output...

  • Page 57: Chapter 4: Advanced Topic: View Call Detail Records

    Through the Call Detail Recording (CDR) feature, the Tenor AX unit is able to generate a CDR at the completion of each call. CDRs are collected from multiple Tenor AX units simultaneously and continuously.

  • Page 58: Establish Connection Between Tenor Ax And Cdr Server

    Establish connection between Tenor AX and CDR Server In order to capture CDRs, a connection between the Tenor AX unit and the CDR server must be established. A Tenor AX can be configured to connect up to two CDR servers via ports 9002 and 9003.

  • Page 59: Setup Cdr Server And Assign Password

    Once you configure this information, you will be able to capture CDR reports through the CDR server and the Tenor AX unit, it will be able to establish a TCP/IP session with the server on its own. Setup CDR Server and assign password Before the CDR server can collect CDRs, you must install the cdrserver.cfg file as follows:...

  • Page 60: Change Cdr Password

    Chapter 4: Advanced Topic: View Call Detail Records Change CDR Password Change the CDRserver password, if desired, as follows: 1. From the directory in which you are working, right click on the cdrserver.cfg file. At the Open with option, choose Notebook. 2.

  • Page 61: Tenor Ax Establishes Connection With Cdr Server

    After the CDR server successfully logs into the CDR port of the Tenor AX unit, the CDR server will be provided with the IP address and unit name of the Tenor AX. The CDR server will then supply the sequence number of the last CDR that it has received from the Tenor AX unit. If the last CDR num- ber is unknown, the server should send 0 for the sequence number.

  • Page 62: Cdr Output

    Call ID: Sequence number. This is a unique number assigned to identify an individual call (i.e, 1, 2, 3,…). The sequence number starts from 1 and wraps around at 4,294,967,295. When a Tenor AX unit resets, the sequence number starts from 1 again. If the system has a problem and loses connec-...
  • Page 63 Chapter 4: Advanced Topic: View Call Detail Records tivity, the CDR server can send the Tenor AX unit the last Call ID that is received. The Tenor AX unit will reply with all records that contain a Call ID which is greater than the one last received.
  • Page 64 Resource Unavailable, Unspecified. This cause is used to report a resource unavailable event only when no other cause applies. Local IP Address: The IP address for the Tenor AX unit originating the CDR. The entry will be in the following format: xxx.xxx.xxx.xxx.
  • Page 65 Tenor should match the Remote Call ID of the other. Local Call ID #. Unique identification number, generated by the local-side Tenor AX, for call record matching purposes. Generated for all IP calls. For a given IP call, the Local Call ID on one Tenor should match the Remote Call ID of the other.

  • Page 66: Sample Record For Extended Tenor Ax Cdr Format 3, 4, 103, 104

    1 again. If the system has a problem and loses connectivity, the CDR server can send the Tenor AX unit the last Call ID that it received. The Tenor AX unit will reply with all records that contain a Call ID which is greater than the one last received.
  • Page 67 Resource Unavailable, Unspecified. This code is used to report a resource unavailable event only when no other code applies. Local IP Address: The IP address for the Tenor AX unit originating the CDR. The entry will be in the following format: xxx.xxx.xxx.xxx.
  • Page 68 Calling Party Number. The number called from. The format will be delivered in whatever format the PSTN or PBX delivers to the Tenor AX. PIN Code. PIN code entered. 14 digits maximum. This field will be blank if a PIN code is not con- figured.
  • Page 69 Chapter 4: Advanced Topic: View Call Detail Records The following is a CDR field used in the extended format 4 and 104: Incoming/Outgoing IP DN. If this is an incoming IP call, the number displayed will be the number as received from the other endpoint. If this number is an Outgoing IP call, the number displayed will be the DN as it was sent out over IP (Outgoing number plus prepended digits).

  • Page 70: Monitor Leds

    hapter 5: Advanced Topic: Diagnostics/ Maintenance This chapter explains the advanced topics for monitoring alarms and performing maintenance/diag- nostic procedures. Monitor LEDs Monitor Alarms Verifiy Unit Provisioning Perform Maintenance Procedures Finding Additional Help P/N 480-0062-00-10...

  • Page 71: How To Read Alarms

    Tenor Monitor. Alarms are brief text messages that appear on your workstation when the Tenor AX unit encounters a problem, such as a failed interface, disconnected call, etc. There are two ways to view alarms for the Tenor AX unit: through the Command Line Interface (CLI) or through Tenor Monitor.
  • Page 72 Chapter 5: Advanced Topic: Diagnostics/Maintenance Field Definition Valid Entry Severity Level or alarm severity. 1 = Critical (complete system is affected). 2 = Major (major problem is detected). 3 = Minor (minor problem is detected). 4 = Info (Information about a minor problem).

  • Page 73: Valid Alarms

    Critical Critical Software Error A software error has occurred that affects the operability of the complete system. Critical Tenor AX Chassis reset The unit has reset. Critical Configuration Data Missing Configuration via CLI is missing. Check the configura- tion data and add the necessary information.
  • Page 74 Chapter 5: Advanced Topic: Diagnostics/Maintenance Severity Alarm Description (appears as Definition part of severity (text appears in desc field) field) Major Major Software Error A software error has occurred that affects system signal- ing, interfaces, or other major operation. Major File Missing in the File Server This alarm will be reported to the system when a partic- ular voice prompt file is not found in the IVR Prompt...

  • Page 75: Display All Alarms

    Chapter 5: Advanced Topic: Diagnostics/Maintenance Severity Alarm Description (appears as Definition part of severity (text appears in desc field) field) Informational Glare occurred An incoming and outgoing call went through at the same time, and the remote end call did not back off, but the situation was corrected.

  • Page 76: Display Active Alarms

    Chapter 5: Advanced Topic: Diagnostics/Maintenance Display Active Alarms You are able to display all active alarms as follows: 1. Through CLI, access the Monitor prompt. 2. Type alarm a. The active alarms will be listed. See section Valid Alarms for field definitions. If you enter alarm without a command following it, both active alarms and the alarm history will be displayed.

  • Page 77: Verify Unit Provisioning

    Chapter 5: Advanced Topic: Diagnostics/Maintenance Verify Unit Provisioning An error with Tenor AX‘s provisioning may cause a number of problems. It may be a simple error, such as an incorrect IP address or telephone number. See the Command Line Interface (CLI) guide or the Tenor Configuration Manager/Tenor Monitor User’s Guide for provisioning information.

  • Page 78: Maintenance Procedures

    The Reset system feature enables you to reset the system, including hardware and software. You can reset the system through the unit’s Back Panel or through the Command Line Interface (CLI). Back Panel. Use a blunt, thin object to press in the Reset button, located on Tenor AX’s front panel. The system will reset.

  • Page 79: Change Password

    Chapter 5: Advanced Topic: Diagnostics/Maintenance 3. Type reset. You will be asked if you are sure you want to set the unit back to factory defaults. 4. Type yes to confirm (type no to cancel the restore). Change Password For security purposes, you may want to change the password. You can change the password via Command Line Interface (CLI) as follows: 1.

  • Page 80: If You Need Additional Help

    If you suspect the problem to be on the network end, contact your Central Office to verify proper operation. After completing all troubleshooting/maintenance procedures and reviewing the Common Symp- toms/Problems section, you can contact the Customer Service Department at the following: Quintum Technologies, Inc. 71 James Way Eatontown, NJ 07724 For domestic calls: (877) 435-7553 For international calls: (732) 460-9399 email: service@quintum.com...

  • Page 81: Chapter 6: Advanced Topic: Snmp/Ivr

    hapter 6: Advanced Topic: SNMP/IVR This chapter explains advanced topics for using the unit, including SNMP and IVR. SNMP Install SNMP Working with SNMP Typical IVR Connection Configure IVR - Quick Start Configure IVR - Voice Prompts IVR - Call Flow Specifications Call Flow - Message Attributes P/N 480-0062-00-10...

  • Page 82: Snmp

    A Tenor AX unit can report alarms to up to three network managers. Installation Requirements You will need to install and run HP Openview NMS 6.0 in order to recognize the Tenor AX as an SNMP agent. Below are basic hardware and software requirements you will need to install HP Openview.

  • Page 83: Install Snmp

    (version 4.0 or higher) with Java/JavaScript options enabled. Install SNMP There are two steps you need to accomplish before HP Openview can interact with a Tenor AX unit as an SNMP agent. • Download and install HP Openview configuration files specific for Tenor AX •...
  • Page 84 Chapter 6: Advanced Topic: SNMP/IVR 6. From the Quintum CD ROM, click on TenorTools. Download the SNMP Agent Software to the HP Openview root directory (this is the directory in which HP Openview was installed). 7. From the HP Openview root directory run installquintum.bat. Installation will begin. The follow- ing section lists where the installation files are copied and which files were modified.
  • Page 85 These lines are added to the file HPOVRoot\conf\oid_to_sym: 1.3.6.1.4.1.6618.1.1.1:Connector:QDVOIP # QUINTUM Digital Tenor 1.3.6.1.4.1.6618.1.1.2:Connector:QAVOIP # QUINTUM Analog Tenor 1.3.6.1.4.1.6618.1.1.10:Connection:QCVOIP # QUINTUM Chassis Tenor • These lines are added to the file HPOVRoot\conf\oid_to_type: 1.3.6.1.4.1.6618.1.1.1:Quintum:Epilogue:H # Quintum-Digital Tenor 1.3.6.1.4.1.6618.1.1.2:Quintum:Epilogue:H # Quintum-Analog Tenor 1.3.6.1.4.1.6618.1.1.10:Connection:Epilogue:H #QUINTUM Chassis Tenor •...

  • Page 86: Configure Network Manager Ip Address

    <ip>. This command configures the IP address of the network management site in the Tenor AX unit from which the SNMP traps will be generated. Valid entry: The index number of 1-3 (the index number is used to designate the index # for the network man- ager to be used) followed by the IP address for the network management site.You can assign a Tenor...
  • Page 87 208.226.140.12. This will assign index of 1 to indicate the first network manager being assigned to that Tenor AX unit and assign the IP address 208.226.140.12 as the network manager. To assign the second snmptrap ip, type set snmptrapip2 <ip> and the third type set snmptrapip3 <ip>.

  • Page 88: Working With Snmp

    Ensure HP Openview is running. NOTE: 1. From the HP Openview map where the Tenor AX units appear, right-click on the Tenor AX icon for which you want to view traps and select Alarms. 2. From the Alarm Categories window, click on All Alarms. All traps (alarm messages) will be listed in the order in which they occurred.

  • Page 89: Launching Command Line Interface (Cli) From Hp Openview

    The following explains how to configure HPOV to determine and display unit status if the Tenor AX is not configured to send traps. Polling is only intended for Tenor AX units which are not accessible to configure the network manager IP address using the Tenor AX’s Command Line Interface (CLI).
  • Page 90 Chapter 6: Advanced Topic: SNMP/IVR 1. From the HP Openview desktop, right-click on the desired Tenor AX unit icon and select Object Properties. 2. From the Attributes window, select Quintum Tenor AX. 3. Click on Edit Attributes. 4. Select Turn on Debug Window (the toggle allows you to set to True or False). Select True.

  • Page 91: Ivr

    Chapter 6: Advanced Topic: SNMP/IVR Interactive Voice Response (IVR) is a feature of the Tenor AX that enables you to offer services, such as Pre-paid calling cards and Post-paid accounts to your customers. The Tenor AX uses the RADIUS (Remote Authentication Dial-In User Service), for authenticating and authorizing user access to the VoIP network.

  • Page 92: Ani Authentication

    Chapter 6: Advanced Topic: SNMP/IVR ANI Authentication There are two types of ANI Authentication supported in the Tenor AX: Type 1 and Type 2. ANI Authentication Type 1 enables calling subscribers to receive authentication based on the calling number. If an incoming call has no associated ANI information, the call will not be answered, but simply disconnected.

  • Page 93: Typical Ivr Network Connection/Process

    See Figure 6-2 for a typical network configuration for IP based pre-paid calling card/post-paid account services. This figure illustrates the originating Tenor AX is configured to provide pre-paid/ post-paid services. All the subscribers will have to dial into this Tenor AX via PSTN to get access to pre-paid/post-paid services.
  • Page 94 Tenor AX sends the card number to the RADIUS server for verification. RADIUS server returns the credit balance for the account. Tenor AX plays the credit amount and prompts the subscriber for the desti- nation number. Caller enters the destination number.

  • Page 95: Configure Ivr - Quick Start

    Chapter 6: Advanced Topic: SNMP/IVR Configure IVR - Quick Start For a Tenor AX to be used as part of the complete IVR system, and communicate effectively with the RADIUS, you must configure basic options in the Tenor AX through the Command Line Interface (CLI) for the following: •...
  • Page 96 Chapter 6: Advanced Topic: SNMP/IVR 5. Type sharedsecret (sharedsecret is similar to password), followed by the RADIUS key (up to 63 characters) (i.e., sharedsecret 454AJU). 6. Ensure accountingtype is configured. If this field is set to 0, no “stop accounting” messages will be sent.

  • Page 97: Configure Ivr Voice Prompts

    PSTN connection to the caller in messages such as “ Enter Account Number”, “Enter PIN number”, “Enter Card Number”, etc. When a Tenor AX system is re-started, it has all voice prompts stored in the Tenor AX’s cache mem- ory for replay.
  • Page 98 Chapter 6: Advanced Topic: SNMP/IVR blocked “The number you have [blocked] + [hang_up] The number you have dialed is blocked.” dialed is blocked. Please hang up and call again later. card_number “card number” [enter] + [card_number] Please enter your card + [pound_key] number followed by the pound key.
  • Page 99 Chapter 6: Advanced Topic: SNMP/IVR in_use “This account is cur- [in_use] + [hang_up] This account is currently rently in use.” in use. Please hangup and call again later. invalid “You have entered an invalid number.” language “for English press” [lang] + [one] For English press one.

  • Page 100: Create Voice Prompt Files

    Chapter 6: Advanced Topic: SNMP/IVR seconds “seconds” seven “seven” seventeen “seventeen” seventy “seventy” “six” sixteen “sixteen” sixty “sixty” “ten” thirteen “thirteen” thirty “thirty” thousand “thousand” three “three” twelve “twelve” twenty “twenty” “two” wait “Thank you. Please hold.” welcome “Welcome!” “yen” you_have “You have”...
  • Page 101 Chapter 6: Advanced Topic: SNMP/IVR • For Mandarin, use the filename hd/ivr/Mandarin • For French, use the filename hd/vr/French • For Spanish, use the filename hd/ivr/Spanish • For German, use the filename hd/ivr/German • For Arabic, use the filename hd/ivr/Arabic 3.

  • Page 102: Ivr Call Flow - Specifications

    Calling Party. The originating caller using a pre-paid calling card. Prepaid Enabled Tenor AX. The Tenor AX performing the IVR functions. RADIUS Server. Remote Authentication Dial-In User Service for authenticating and authorizing user access to the VoIP network. The RADIUS provides a series of standardized messages formats for transmitting and receiving dialed information, account data and authorization codes between the network access gateway and the billing server.
  • Page 103 Chapter 6: Advanced Topic: SNMP/IVR Figure 6-3 Pre-paid Calling Card - Call Flow (default language) PREPAID CALLING RADIUS CALLED ENABLED PARTY SERVER PARTY TENOR SETUP START ACCOUNTING CONNECT START ACCOUNTING ACK “Welcome ” “Please Enter Your Card Number” AUTHENTICATION (CARD NUMBER) GET CARD NUMBER AUTHENTICATION RESP (MONEY) “You have X dollars and Y cents remaining”...

  • Page 104: Post-Paid Calling Card - Call Flow (With Default Language)

    Calling Party. The originating caller using a post-paid calling party. Prepaid Enabled Tenor AX. The Tenor AX performing the IVR functions. RADIUS Server. Remote Authentication Dial-In User Service for authenticating and authorizing user access to the VoIP network. The RADIUS provides a series of standardized message formats for transmitting and receiving dialed information, account data and authorization codes between the network access gateway and the billing server.
  • Page 105 Chapter 6: Advanced Topic: SNMP/IVR Figure 6-4 Post-paid Account - Call Flow (default language) POSTPAID ENABLED CALLING CALLED RADIUS TENOR PARTY PARTY SERVER SETUP START ACCOUNTING START ACCOUNTING ACK “Welcome” “Please Enter Your Account Number” GET ACCOUNT NUMBER “Please Enter Your Pin Number” GET PIN NUMBER AUTHENTICATE (ACCT, PIN) AUTHENTICATION RESPONSE...

  • Page 106: Pre-Paid And Post-Paid Calling Card - Call Flow (With Multiple Language Support)

    Calling Party. The originating caller using a pre-paid calling card. Tenor. The Tenor AX performing the IVR functions. RADIUS Server. Remote Authentication Dial-In User Service for authenticating and authorizing user access to the VoIP network. The RADIUS provides a series of standardized messages formats for transmitting and receiving dialed information, account data and authorization codes between the network access gateway and the billing server.

  • Page 107: Pre-Paid And Post-Paid Calling Card - Call Flow (With Multi-Session Call Support)

    For a multi-session call, the calling party can interrupt the call by pressing a multi-session key at anytime and making a new call. When the called party disconnects the call first, the Tenor AX asks if the caller wants another call; the user can then press the designated key. Figure 6-6 is a diagram of...
  • Page 108 Chapter 6: Advanced Topic: SNMP/IVR Figure 6-6 Pre-paid and Post-paid Calling Card - Call Flow (multi-session support) CALLING RADIUS CALLED CALLED TENOR PARTY SERVER PARTY2 PARTY1 SETUP CONNECT Case1> ## or ** on speech DISCONNECT “Please Enter Destination Number” STOPACCOUNTING (Leg 1) GET Destination Number AUTHORIZATION (DNIS) AUTHENTICATION RESPONSE...

  • Page 109: Ani Authentication Application Type 1 - Call Flow

    Calling Party. The originating caller using a pre-paid calling card. ANI AUTH Enabled Tenor AX. The Tenor AX which enables the ANI authentication functions. RADIUS Server. Remote Authentication Dial-In User Service for authenticating with ANI the call- ing number.
  • Page 110 Chapter 6: Advanced Topic: SNMP/IVR Figure 6-7 ANI Authentication Application Type 1 - Call Flow ANI AUTH CALLING RADIUS CALLED ENABLED PARTY SERVER PARTY TENOR SETUP No: Fast Busy Yes : AUTHENTICATION (ANI) AUTHENTICATION RESPONSE No: Fast Busy Auth fail of ANI CONNECT Second Dial Tone...

  • Page 111: Ani Authentication Application Type 2 - Call Flow

    (1) Authentication with ANI, (2) No ANI case (if no ANI in coming packet, Tenor AX asks PIN number by prompt) and (3) Incoming packet has the ANI, but authentication with the ANI fails and Tenor AX prompts for the PIN number.
  • Page 112 Chapter 6: Advanced Topic: SNMP/IVR Figure 6-8 ANI Authentication Application Type 2 - Call Flow ANI AUTH CALLING RADIUS CALLED ENABLED PARTY SERVER PARTY TENOR SETUP Yes : AUTHENTICATION (ANI) No: Pin prompt Tone GET PIN AUTHENTICATION (PIN) AUTHENTICATION RESPONSE ANI auth fail : Pin prompt Tone Auth fail of ANI...

  • Page 113: Call Flow - Message Attributes

    Chapter 6: Advanced Topic: SNMP/IVR Call Flow - Message Attributes The sections which follow indicate the message attributes for specific message packets; the Quintum vendor ID is 6618. Start Accounting Request Message Attributes Table 6-3 lists the message attributes in the Start Accounting Request message packet sent between the Tenor AX and the RADIUS server.

  • Page 114: Stop Accounting Request Message Attributes

    Chapter 6: Advanced Topic: SNMP/IVR Stop Accounting Request Message Attributes Table 6-4 lists the message attributes in the Stop Accounting Request message packet sent between the Tenor AX and the RADIUS server. Table 6-4 Stop Accounting Request Message Attributes Vendor...
  • Page 115 Chapter 6: Advanced Topic: SNMP/IVR h323-voice- ICPIF of the voice quality Numeric quality h323-remote- IP address of the remote Numeric address gateway A unique accounting Acct-Session-Id String identifier-match start & stop Number of octets received for Acct-Input-Octets Numeric that call duration Acct-Output- Number of octets sent for that Numeric...

  • Page 116: Authentication Request Message Attributes

    Chapter 6: Advanced Topic: SNMP/IVR Authentication Request Message Attributes Table 6-5 lists the message attributes in the Authentication Request message package sent between the Tenor AX and the RADIUS server. Table 6-5 Authentication Request Message Attributes Vendor IETF Specific Value...

  • Page 117: Authorization Request Message Attributes

    Numeric Tenor AX Authorization Request Message Attributes Table 6-7 lists the message attributes in the Authorization Request message packet sent between the Tenor AX and the RADIUS server. Table 6-7 Authorization Request Message Attributes IETF Vendor Specific Attribute...

  • Page 118: Authorization Response Message Attributes

    Chapter 6: Advanced Topic: SNMP/IVR Authorization Response Message Attributes Table 6-8 lists the message attributes in the Authorization Response message packet sent between the Tenor AX and the RADIUS server. Table 6-8 Authorization Response Message Attributes Vendor IETF Specific Value...
  • Page 119 Alarm. A brief message that appears on your screen when the Tenor AX encounters a problem (i.e., failed Ethernet port. A port on the Tenor AX which provides interface). Alarms can be viewed through CLI (see RJ-45 jacks for connection to a 10/100 Ethernet LAN Command Line Interface) or a Telnet connection.
  • Page 120 Los Angeles. When these sites connect together over the data network or the public network, it is consid- RJ-45. A CAT 5 cable used to connect the Tenor AX to ered a WAN. As a result, intra-corporate information an Ethernet.
  • Page 121 INDEX overview 3-16 Configuration Connection line interface (PBX) About this guide 2-10 DB-9 Alarms display via CLI field definitions factory defaults green restore list of Features monitor 1-12 advanced orange easy connect GUI and network management white IVR/RADIUS yellow PacketSaver SelectNet system monitoring unique design...
  • Page 122 Maintenance 5-10 change date/time 5-10 change password Tenor AX reset system restore factory defaults description NATAccess product types What is Tenor AX? Troubleshoot PacketSaver common problems 1-12 Passthrough support unit provisioning Password typographical conventions 5-10 change 1-12 Public/Private Dial Plan...
  • Page 123 installation required materials 480-0062-00-10 Index-3...

  • Page 124: Quintum Limited Warranty

    Customers are responsible for shipping and insurance charges to return the defective product. Quintum shall pay for shipping and insurance charges for the part being sent to the customer.
  • Page 125 PLEASE NOTE: All shipments require an authorized RMA number. If the Customer does not comply with this procedure as set out above, Quintum reserves the right to charge Customer for the cost of the replace- ment Product and/or freight (including duties and taxes) from Quintum regardless of the reason for the return. Quintum also reserves the right to invoice the Customer for a replacement Product at the same time as the replacement is cross-shipped.

  • Page 126: Documentation Notice

    Documentation Notice Information in this document is subject to change without notice and does not represent a commitment on the part of Quintum Technologies, Inc. The recipient of this document has a personal, non-exclusive and non-transferable license to use the information contained within solely with Quintum Tech- nologies, Inc.

  • Page 127: Fcc Warnings

    FCC WARNINGS This equipment has been tested and found to comply with the limits for Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interfer- ence in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio commu- nications.
  • Page 128 Support insert for repair information and the warranty section of this Product Manual for warranty informa- tion. In the event of device malfunction, all repairs should be performed by Quintum Technologies, Inc. or an authorized agent. It is the responsibility of users requiring service to report the need for service to our com- pany or to one of our authorized agents.
  • Page 129 Canadian Notice The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users' satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local Telecommunications Company.

  • Page 130: Agency Approvals

    Agency Approvals EMI/EMC Standards FCC Part 15 Class A ICES-003 EN55022:98 EN55024:98 EN61000-3-2 :95 EN61000-3-3:95 AS/NZS 3548:1995 Safety Standards UL60950-1 CSA C22.2 No.60950-1 EN60950:99 TS001:1970 Telecom Standards FCC Part 68 CS-03 AS/NZ 3260:1997 AS/ACIFS002:2001 AS/ACIF S003:2001 European Directives EMC Directive, 89/336/EEC Low Voltage Directive, 73/23/EEC R&TTE Directive, 99/5/EC...

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