TIPTEL 540 office User Manual

TIPTEL 540 office User Manual

Professional answering machine with time control, sms service and message transfer
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Manual
(UK)
Professional answering machine with
time control, SMS service and message
transfer
tiptel 540 office
tiptel

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Summary of Contents for TIPTEL 540 office

  • Page 1 Manual (UK) Professional answering machine with time control, SMS service and message transfer tiptel 540 office tiptel...
  • Page 3: Safety Instructions

    Safety instructions Safety instructions When installing, connecting and operating the tiptel 540 office please observe the following instructions: • Connect the connection cable to the appropriate sockets. • Make sure the cables are laid in such a way that accidents cannot occur. Con- nected cables must not be subject to excessive mechanical strain.
  • Page 4: Button Allocation

    Button allocation Button allocation Playback: Starts playback of incoming messages that have not yet been listened to. If pressed during playback lets you repeat the last 3 seconds. Stop: Ends the current function; is used to close open menus. Answering mode: Switches answering mode on or off. Menu: Opens the menu.
  • Page 5 Button allocation Selection button: Used to select from menus, entry fields and functions that are displayed next to the corresponding button. Secondary function and playback can be pressed in succession: Starts playback for all incoming messages. Playback starts with the oldest and ends with the newest recording.
  • Page 6: User Elements

    User elements User elements SMS-LED Flashes when there are new, unread short messages. Flashes quickly if the mail inbox is full and there is no more memory for new short messages. LED in the answering Is lit when answering mode is switched on (answering machine active). mode button LED in the playback Flashes when there are new, unread incoming messages.
  • Page 7: Table Of Contents

    Contents Contents Safety instructions ..................3 Button allocation .....................4 User elements ....................6 Contents ......................7 Display symbols ....................10 Getting started....................12 Parts supplied ..................... 12 Installation ....................12 Connecting....................12 Outgoing messages ..................14 General......................14 Sample outgoing messages............... 14 Recording an outgoing message ............... 15 Recording OGMs from an external signal source........
  • Page 8 Contents Telephone book ....................28 General......................28 Entering and saving entries ................ 28 Summary of possible characters..............31 Search entries ..................... 31 Checking and changing entries ..............32 Personal OGM (call filter)................33 Vocal clip..................... 34 Dialling from the telephone book ............... 35 Automatic redialling /Automatic call back when engaged (CCBS) ...
  • Page 9 Contents Call forwarding....................64 Setting options for call forwarding.............. 64 Settings for call forwarding ................. 64 Sample call forwarding entries ..............67 Automatic monitoring ..................68 Setting options for automatic monitoring........... 68 Settings for automatic monitoring .............. 69 Security lock....................70 Locking the device/Changing PIN.............. 70 Unlocking device ..................
  • Page 10: Display Symbols

    Display symbols Display symbols Answering mode switched on,      Answering mode switched on. new incoming messages   available. Caller's number, telephone  Playback answering mode.  Recording taking place,  Call forwarding microphone on.  ...
  • Page 11 Display symbols   Entry (text) possible Notes on errors and operation Switch on/off basic settings,  Send/receive short message    software update, call forwarding Appointment, absence manager  Automatic answering, line busy active    Transfer telephone book to a Ringing signal for incoming calls ...
  • Page 12: Getting Started

    Therefore use a non-slip underlay especially for new or freshly treated furniture. Connecting Before you can use your tiptel 540 office you first need to connect all the necessary cables. Fit the small connector of the mains plug into the "POWER" jack and the plug into a 230 V socket outlet.
  • Page 13 (audio system, cassette recorder etc.). If you want to transfer the telephone book from one different tiptel 540 office to another use the transfer cable with two jack plugs. Fit the plugs to the "OUT"...
  • Page 14: Outgoing Messages

    Outgoing messages General Your tiptel 540 office has 5 individual outgoing messages (OGM 1-5) and one pre- configured outgoing message (OGM 6). You can select the OGMs via the selection button next to the OGM symbol. OGM 6 can not be personalised. A distinction is made between two types of outgoing message: OGMs with and without the option to record an incoming message.
  • Page 15: Recording An Outgoing Message

    If you record OGM 5 without the option to record (OGM only) when the in- coming message capacity is full your tiptel 540 office switches to this OGM automatically.
  • Page 16: Recording Ogms From An External Signal Source

    Outgoing messages Recording OGMs from an external signal source You can also record professional outgoing messages via the audio input from an external signal source (e.g. cassette recorder). Select the desired OGM using the The selected OGM is displayed next to the selection button next to the OGM symbol on the bottom right of the display.
  • Page 17: Checking Ogms

    Outgoing messages Checking OGMs Select the desired OGM using the The selected OGM is displayed next to the selection button next to the OGM symbol at the bottom right of the display. symbol. Press OGM briefly. The OGM is played back. The playback symbol, the time that you have already heard and the number of the current OGM are displayed.
  • Page 18: Answering Mode

    If you record OGM 5 without the option to record (OGM only) when the incom- ing message capacity is full your tiptel 540 office switches to this OGM auto- matically. Otherwise the device leaves the answering mode and does not re-...
  • Page 19: Playing Back And Deleting Incoming Messages

    Playing back and deleting incoming messages Playing back and deleting incoming messages Playing back new incoming messages Press playback. Starts playback of unheard incoming mes- sages. The current number, remaining playback time and date and time of the The volume can be set using the incoming message are displayed.
  • Page 20: Repeating

    Playing back and deleting incoming messages Repeating Press playback during playback. The last three seconds are repeated. Pausing playback Press stop. Playback is paused. Press playback. Playback continues. Skip Press the selection button next to the The incoming message you are listening to go backwards or forwards symbol.
  • Page 21: Deleting Individual Incoming Messages

    Playing back and deleting incoming messages Deleting individual incoming messages Press the selection button next to the The current incoming message is erased. delete symbol during playback. New message numbers are assigned to all incoming messages that follow. Deleting all incoming messages Press stop.
  • Page 22: Monitoring/Personal Info (Memo)

    Monitoring/Personal info (memo) Monitoring/Personal info (memo) Monitoring telephone calls You can record the content of important calls. Press the selection button next to the The device starts to record. A lifted tele- record symbol speed during a call. phone receiver is displayed so as to indi- cate an ongoing recording.
  • Page 23: Personal Info (Playback)

    Monitoring/Personal info (memo) Personal info (playback) You can record personal information via the in-built microphone. Press the selection button next to the Wait, you will hear a short tone, a micro- record symbol. phone is displayed to signal ongoing re- cording.
  • Page 24: Absence Manager

    Absence manager Absence manager If you leave your office for a while, for example to attend a meeting, your tiptel 540 office can inform your callers as to when you will be available again. Callers will hear this message: "Hello, the person you are trying to call will be available again from … I repeat [time] …...
  • Page 25 Absence manager Press stop. The setting is complete, the LED in the answering mode button lights up and the display shows the absence time. Calls are answered and the caller hears the ab- sence message. Press Answer mode to end the ab- The display changes and returns to the sence manager ahead of time.
  • Page 26: Call List

    Call list Call list The last 50 calls received are saved in call list with their date and time. If the caller's telephone number is transferred during a call then this is also displayed. If the tele- phone number matches one from the telephone book, the caller's name is dis- played.
  • Page 27 Call list To delete an entry press the selec- The entry is deleted. tion button next to the delete symbol. 2s To delete the whole call list press the The entire call list is deleted. selection button next to the delete symbol for 2 seconds.
  • Page 28: Telephone Book

    Telephone book Telephone book General The telephone book manages the names and telephone numbers of your business partners. You can save up to 100 entries. An entry comprises the name (search term) and the telephone number. The name must begin with a letter and the tele- phone number should begin with an area code so that the corresponding name can be displayed later when the call number is received.
  • Page 29 Telephone book Enter name. You reach the individual The entry location flashes. letters by pressing the individual en- try button once or more. Example: You require "M". Press forwarding button three times (the "M" is in the third position on this button).
  • Page 30 Telephone book trol button (down). To delete an entry move the cursor The character under the cursor is deleted. to the location and press the selec- tion button next to the delete symbol. To delete the whole entry press the The whole entry is deleted.
  • Page 31: Summary Of Possible Characters

    Telephone book Summary of possible characters Button Occupancy (ABC) Occupancy (abc) Occupancy (12!?) A B C D E Ä É a b c d e ä é è , . ? ! : ‘ ; “ F G H I J f g h i j ì...
  • Page 32: Checking And Changing Entries

    Telephone book You can enter (up to 5) other letters The corresponding entries are displayed for the search using the control but- for selection. ton (right) and the corresponding entry keys. Checking and changing entries Search for names as described un- der "Search entries".
  • Page 33: Personal Ogm (Call Filter)

    Telephone book Personal OGM (call filter) You can assign each entry in the telephone book to one of the fourteen individual, recordable OGMs. If the telephone number calling matches the entry the caller hears an OGM that is specially recorded for him. You can also switch the answering machine off for certain callers.
  • Page 34: Vocal Clip

    You can assign each entry in the telephone book to one of the fourteen individual ringing tones. If the telephone number calling matches the entry you hear an indi- vidual ringing tone from the tiptel 540 office loudspeaker. Open entry field.
  • Page 35: Dialling From The Telephone Book

    Telephone book Dialling from the telephone book Each telephone number from the telephone book can be dialled directly from your tiptel 540 office. Search for names as described un- der "Search entries", page 31. Press the selection button next to the The device starts dialling the selected desired name.
  • Page 36: Automatic Redialling /Automatic Call Back When Engaged (Ccbs)

    Automatic redialling /Automatic call back when engaged (CCBS) If the person you are trying to call is constantly engaged your tiptel 540 office can take over by repeatedly trying to call the other person. For automatic re-dialling if the caller is engaged there is a pause and the device repeats the dialling up to 10 times.
  • Page 37: Message Function

    The message function enables a caller that knows the message code to leave a message even if your tiptel 540 office plays an OGM with no option to leave an in- coming message. The message function enables the caller to skip the OGM for OGMs that give the option of leaving an ICM.
  • Page 38: Remote Access

    Remote access Remote access You can access your tiptel 540 office remotely from anywhere in the world using the keypad on a tone-enabled (DTMF) telephone. You need a personal remote access code to access the phone remotely. You can set your personal remote access code as described in "Settings"...
  • Page 39: Remote Access Functions

    Room monitoring/intercom The microphone switches on and you can Press 1. listen to what is happening in the surround- ings of your tiptel 540 office.  Press 1 again. The device switches to intercom. People located there can hear your voice from the...
  • Page 40 The message is played back again for checking after you change or modify it. Your tiptel 540 office will then ask whether you are still on the line with the "Please quit" voice message. You must respond to this quit request within 8...
  • Page 41 Remote access Message transfer function   Changing the 1st call number for The first current call number is announced. message transfer (only the first num- Next comes the request to enter a new call ber can be changed) number. Press * and 9 in succession.
  • Page 42: Remote Activation Of The Answer Mode

    To accept the target call number and After ending the remote access your tiptel execute the function press * and # in 540 office switches call forwarding on. All succession. new calls are forwarded to the new target call number.
  • Page 43: Short Messages (Sms)

    Please refer to your network operator's information material for this and other func- tions. Please observe the following points so that you can send and receive short mes- sages (SMS) with your tiptel 540 office: Configuring the telephone connection Analogue telephone connection If you have an analogue telephone connection, please check whether you can ac- cess the "Call number transfer"...
  • Page 44: Registering And De-Registering With Your Message Center

    "ANMELD" to the target call number 8888 You will then receive a confirmation message from the Deutsche Telekom SMS ser- vice. You can now be sure that you can send and receive SMS using your tiptel 540 office. You can deactivate receiving SMS messages by sending "ABMELD" to target call number 8888.
  • Page 45: Inbox

    Short messages (SMS) Message center ..... Enter the number for the message center here. Your network operator will provide the correct number. You can also enter a second center for another supplier. It is them possible to receive SMS mes- sages via both centers.
  • Page 46 Short messages (SMS) You can scroll through individual en- New, unread messages are marked with tries using the control buttons an arrow. (up/down). To copy a message to the templates The message is copied and the display press the corresponding selection changes to templates.
  • Page 47: Outbox

    The device must be in standby for you to receive a message (SMS). Your tip- tel 540 office will not respond if you are currently scrolling through the menu or changing settings. This ensures that you can not be disturbed (for example when entering an SMS).
  • Page 48 Short messages (SMS) for 2 seconds. To edit the text press the selection The cursor is displayed at the start of the button next to the desired line. corresponding line. If required change the occupancy of The display shows the possible occupan- the entry buttons by pressing the cies: control button (up) (refer to "Sum-...
  • Page 49: Sending A Message (Sms)

    Short messages (SMS) Sending a message (SMS) For a message (SMS) to be sent it is essential that something is in the outbox and that a message center has been entered. Open the message menu as de- The messages menu is displayed. scribed in "Inbox"...
  • Page 50 Short messages (SMS) Search for names as described un- der "Search entries" ("Telephone book" chapter Page 31). You can insert a character by press- An empty space is inserted to the left of ing secondary function and the con- the cursor. trol button (down).
  • Page 51: Templates

    Short messages (SMS) Templates Here you can save up to 5 templates that you can edit, delete or copy to the outbox individually. Open the message menu as de- The messages menu is displayed. scribed in "Inbox" and "Outbox". Press the selection button next to The display switches to the templates.
  • Page 52: Message Center

    Short messages (SMS) Message center Enter the telephone number for your message center here (e.g. Deutsche Telekom 0193010). If you are using the device in a different country or network, your network operator will tell you the call number of your message center. In some countries you have to enter two telephone numbers –...
  • Page 53: Timer

    Timer Timer The timer function contains up to 10 switching times during which answering mode, outgoing messages, message transfer and call forwarding can be switched on/off or changed. Setting options for timer Switching time ...... You set the times here for when the function should be switched on, off or changed.
  • Page 54: Programming Timer

    Timer Programming timer Press menu. The main menu is displayed. Press the selection button next to The entry field for the first switching time is timer. displayed. You can search the individual switch- The display switches between the 10 pos- ing times using the control buttons sible switching times.
  • Page 55: Sample Programming For Timer

    = Call forwarding Sample programming for timer You want your tiptel 540 office to switch on OGM 1 on Mondays to Fridays at 17.00 and switch off at 08.00. When the office closes on Friday and over the weekend the...
  • Page 56: Switching On Timer

    Timer Switching on timer Press timer. The display shows a clock as the symbol for activated timer. The timer sets the cur- rent functional status. Press timer again to switch off timer. The clock symbol disappears.
  • Page 57: Message Transfer

    (5 - 180 seconds). If no remote control is carried out during the repeat time (5 – 60 minutes) the device dials the complete call number sequence again as a reminder. If there is no remote control your tiptel 540 office makes no, one or two repetitions depending on the setting you have chosen.
  • Page 58: Settings For Message Transfer

    Message transfer Settings for message transfer Press menu. The main menu is displayed. Press the selection button next to The message transfer menu is shown in message transfer. the display. Search for the desired setting option All setting options are displayed. using the control buttons (up/down).
  • Page 59 Message transfer When entering the call numbers The entry location flashes. press the selection button next to Digits and special symbols are displayed. "Call number" and make the desired The special symbols have the following settings using the control buttons meanings: (up/down).
  • Page 60: Message Transfer By Sms

    Example: You would like to receive an SMS to your mobile phone when you have new mes- sages on your tiptel 540 office. When you enter your mobile phone call number in the "Forwarding/call number" menu, enter an "S" before it.
  • Page 61: Sample Call Number Entries

    Message transfer Sample call number entries For PABX the prefix for the public telephone network is dialled before each call number (refer also to Page 79 "Settings, PABX/prefix"). To suppress this enter "i" be- fore internal call numbers. If you would like message transfer by short message (SMS) you must enter an "S" before the call number.
  • Page 62: Individual Ringing Tone

    15 because it is pre-configured. Choose the ringing tone for your tele- phone and your tiptel 540 office will play it back. Please note that your individual ringing tone is only played back on the second call signal. During playback it is not possible to receive a new call number (CLIP).
  • Page 63 Individual ringing tone Press the selection button next to The numbers 1 to 15 and "-" appear in the "Ringing tone" and select it using the display. The individual ringing tone is control buttons (up/down). switched off using the "-". Set the desired volume using the The volume bar indicates the set volume control buttons (left/right).
  • Page 64: Call Forwarding

    Call forwarding Call forwarding If your telephone network or PABX supports the "call forwarding" function you can enter the required settings here. Then you only have to enter the times for which you want to activate call forwarding in the "timer". For example at 6 pm you can switch calls automatically to your private line and then switch them back again to your business line at 8 am the following day (day/night switching).
  • Page 65 Call forwarding Press menu. The main menu is displayed. Search for the "Call forwarding" entry using the control buttons (up/down). Press the selection button next to The call forwarding menu is shown in the "Call forwarding". display. Press the selection button next to the The cursor is located at the entry point.
  • Page 66 Call forwarding Press control button (right) to change The cursor to the next entry location. to the next entry location and enter other digits. Use the control button (left) to move The cursor moves to the left. the cursor once place backwards, for example to overwrite a character.
  • Page 67: Sample Call Forwarding Entries

    Target call number ....i 21 Example 3: You have a tiptel 1/8 fax clip PABX, are connected with it to "Deutsche Telekom" and you have activated the "call forwarding" service. You want to forward all external calls to your private connection.
  • Page 68: Automatic Monitoring

    Automatic monitoring Automatic monitoring If you have activated "automatic monitoring" the recording starts as soon as the handset is lifted. The recording stops automatically when you replace the receiver. You can decide whether to record all calls or only incoming calls (recording threat- ening calls).
  • Page 69: Settings For Automatic Monitoring

    Automatic monitoring Settings for automatic monitoring Press menu. The main menu is displayed. Search for the "Automatic monitor- ing" entry using the control buttons (up/down). Press the selection button next to The entry field for automatic monitoring is "Automatic monitoring". displayed Press the selection button next to the The display shows the current setting.
  • Page 70: Security Lock

    Security lock Security lock In order to protect your tiptel 540 office from unauthorised use you can lock the de- vice with a PIN (personal identification number). The PIN is number containing 1 to 4 digits. You must enter this PIN to unlock the device. In the factory pre-set, the PIN code is "0000".
  • Page 71: Unlocking Device

    The display returns to the initial state. A "Lock unit". small key shows that the device is locked. Press the selection button next to The tiptel 540 office requests you to enter "Change PIN". a new PIN. Use the control buttons to enter a The display shows the current entry.
  • Page 72: Mailboxes

    4 mailboxes. Each mailbox has its own OGM, remote control code and its own tar- get call number for message transfer. If your tiptel 540 office is used by several people the caller can leave a message in the relevant mailbox. You should mention this function in the OGM.
  • Page 73: Setting Up Mailboxes

    Mailboxes Extension ....... If you want to use the "Automatic call forwarding to mailbox" function you can enter the relevant exten- sion number here. Target call number ....If you want to use the mailboxes and the "message transfer" function you must enter the target call number here.
  • Page 74 Mailboxes Select the desired mailbox using the The settings menu for the selected mailbox selection button. is displayed. Search for the desired setting option All setting options are displayed. using the control buttons (up/down). Press the selection button next to the The display shows the current setting.
  • Page 75: Using The Mailboxes

    Mailboxes Using the mailboxes The corresponding symbols are displayed when you have set up mailboxes. In an- swering mode the number of ICMs in the mailbox is indicated to the right of the symbol. The mailboxes include playback and delete ICMs, monitoring/personal info (memo) and OGM functions.
  • Page 76: Remote Access To Mailboxes

    (for example as with the tiptel 31 home or tiptel 4011XT PABX). Connect your tiptel 540 office to a free extension (analogue port) on your PABX. Set the mailboxes up and enter the call numbers of the corresponding extensions. Re- cord individual OGMs for the individual mailboxes and switch the device to answer- ing mode.
  • Page 77: Settings

    PABX (the year is not transferred and must be set manually). DST ......Yes or no. Select "Yes" if you want your tiptel 540 of- fice to change automatically to summer time on the last Sunday in March and to winter time on the last Sunday in October.
  • Page 78 Settings My number Area......Enter your area code here Number ...... If you enter your own call number your tiptel 540 of- fice announces this call number for internal OGM texts. Remote control ...... >> Access code ....The access code is a 1 to 4 digit number between 0 and 9999.
  • Page 79 Settings The "H" refers to the request key with hook flash- function. You can enter up to 15 characters. PABX ........>> Prefix ......Enter your prefix for the public telephone network (e.g. 0) here. This prefix is dialled automatically be- fore each call number unless the call number is marked with an "i"...
  • Page 80: Setting Menu

    Settings Setting menu Press menu. The main menu is displayed. Search for the "Settings" entry using the control buttons (up/down). Press the selection button next to The settings menu is displayed. settings. Search for the desired setting option All setting options are displayed. using the control buttons (up/down).
  • Page 81: Adjusting The Volume

    Settings Change the settings using the control The display counts up or down. buttons (up/down). For settings with several digits move The selected entry location flashes. the entry location to the required lo- cation using the control buttons (left/right). To end digit entry press the selection The entry location stops flashing.
  • Page 82: Service Menu

    There is also the option of transferring the telephone book from one tiptel 540 office to another via the audio sockets. To do this first set one device to "Receive a telephone book" and the other to "Send a telephone book".
  • Page 83 Service menu Search for the desired function using All service menu functions are displayed. the control buttons (up/down). Press the selection button next to the desired function and follow the dis- played instructions. To carry out the software update, enter the phone number of the update server.
  • Page 84: Appendix

    Your contact for services arising from guarantee obligations is the authorised dealer where you bought the device. Tiptel will grant a guarantee of 2 years from the date of handover for the material and for the manufacturing of the telecommunications terminal unit.
  • Page 85: Ce Sign

    It shall also expire if the device is interfered with by third parties or if the serial number on the device has been removed or made illegible. There is a guarantee seal on the tiptel 540 clip. Please do not damage or remove this seal because oth- erwise, your guarantee will expire.
  • Page 86: Ecological Information

    If you do not have further use of your tiptel 540 office, Tiptel will take back the device without any charge. The device will be properly taken to pieces for recycling.
  • Page 87 Appendix No automatic call-back on busy Call back code not entered, Enter call back code. network operator or PABX dies Check with network operator or not support the function or PABX as to whether function is function is not authorised. supported or needs to be authorised.
  • Page 88: Delivery Status

    Appendix Delivery status The following list states the default settings for your tiptel 540 office. You can change these default settings individually. You can return to the delivery status at any time by opening the service menu. Language German Network time...
  • Page 89 Appendix Repeat period 20 minutes Repetitions OGM playback Individual ringing tone Activation code for call forwarding Deactivation code for call forwarding Automatic monitoring All calls Confirm save Appointments 0000 Mailboxes...
  • Page 90: Technical Data

    Appendix Technical Data Dimensions (W x H x D) tiptel 540 office 220 x 50 x 190 mm Mains plug 53 x 68 x 44 mm Weight tiptel 540 office 540 g Mains plug 270 g Operating voltage Mains plug 230 V / 50 Hz <...
  • Page 91: Index

    Index Index Absence manager......24 Ecological information...... 86 Access code ........72 Entering entries ........ 28 Adjusting the volume ....... 81 Extension.......... 73 Answering mode ......18 External signal source ....16, 63 Area code......... 28 Audio input........12 Fast forward and rewind ....20 Audio output ........
  • Page 92 Index Outgoing message without incoming Sample outgoing messages .... 14 message........14 Search entries ........31 Own call number......57 Security lock ........70 Own number ........78 Send telephone book....... 82 Sending a message ......49 Sending SMS ........44 PABX ..........
  • Page 93: Brief Operating Instructions

    Brief operating instructions Record an outgoing message Select OGM using Press and hold Start speaking. Release OGM. Select type of OGM selection button OGM. using selection button Checking OGMs oder Select OGM using Press OGM briefly. Adjust volume Press selection button selection button to delete.
  • Page 95: Operating Card For Remote Control

    Operating card for remote control...
  • Page 100 Tiptel.com GmbH Business Solutions Halskestraße 1 D - 40880 Ratingen Tel.: 0900 100 - 84 78 35* Vanity Tel.: 0900 100 - TIPTEL* Internet: www.tiptel.de International Internet: www.tiptel.com *gebührenpflichtig Tiptel b.v. Camerastraat 2 NL - 1322 BC Almere Telefoon: 0900 - BELTIPTEL of...

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