Viewing Multiple Calls; Transferring Calls - Cisco 7960G Phone Manual

Viewing Multiple Calls

Understanding how multiple calls are displayed on your phone can help you organize your
call-handling efforts.
In standard viewing mode, your phone displays calls as follows for the highlighted line:
• Calls with the highest precedence and longest duration display at the top of the list.
• Calls of a similar type are grouped together. For example, calls that you have interacted with are
grouped near the top, and ringing calls are grouped last.
You can use these additional methods to view multiple calls on multiple lines:
If you want to...
View calls on another
line
Switch to call overview
mode

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.
If you want to...
Transfer a call without
talking to the transfer
recipient
Talk to the transfer
recipient before transferring
a call (consult transfer)
28
Then...
1. Press or .
i
2. Immediately press the line button
Press for the highlighted line.
The phone switches to call overview mode, displaying only one call per
line. The displayed call is either the active call or the held call with the
longest duration.
To return to standard viewing mode, press
press the line button.
Then...
1. From an active call, press Transfer.
2. Enter the target number.
3. Press Transfer again to complete the transfer or EndCall to cancel.
Note If your phone supports on-hook transfer, you can alternately
complete the transfer by hanging up.
1. From an active call, press Transfer.
2. Enter the target number.
3. Wait for the transfer recipient to answer.
4. Press Transfer again to complete the transfer or EndCall to cancel.
Note If your phone supports on-hook transfer, you can alternately
complete the transfer by hanging up.
.
or , then immediately
i
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