Understanding The Help System On Your Phone; Understanding Lines Vs. Calls; Understanding Line And Call Icons - Cisco 7960G Phone Manual

Understanding the Help System on Your Phone

Your Cisco Unified IP Phone provides on-the-spot help with specific buttons and features. Help topics
appear on the phone screen. See the table below for details.
If you want to...
Learn about a button or
softkey
Learn about a menu item Press
Get help using Help

Understanding Lines vs. Calls

To avoid confusion about lines and calls, refer to these descriptions:
• Lines—Each corresponds to a directory number that others can use to call you. The
Cisco Unified IP Phone 7960G supports up to six lines and the Cisco Unified IP Phone 7940G
supports up to two lines. To see how many lines you have, look at right side of your phone screen.
You have as many lines as you have directory numbers and phone line icons:
• Calls—Each line can support multiple calls. By default, your phone supports four connected calls
per line, but your system administrator can adjust this number according to your needs. Only one
call can be active at any time; other calls are automatically placed on hold.

Understanding Line and Call Icons

Your phone displays icons to help you determine the line and call state.
Icon Line or call state
On-hook line
Off-hook line
Outgoing call
Connected call
Incoming call
Call on hold
Reverting hold call A call is alerting you after being put on hold. See
Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 4.2(3)
Then...
Press or , then quickly press a button or softkey.
i
,
highlight a menu item and press
Press or twice quickly (without first selecting a menu item).
i
Description
No call activity on this line.
You are dialing a number or an outgoing call is ringing.
An outgoing call has reached a busy line.
You are connected to the other party.
A call is ringing on one of your lines.
You have put this call on hold. See
page 26.
Resume, page
, or to display a feature menu. Then,
or
i
26.
An Overview of Your Phone
twice quickly.
Using Hold and Resume,
Using Hold and
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