Audio; Calling - Polycom SoundPoint 550 User Manual

User Guide for the SoundPoint IP 550/560 Phone

Audio

Symptom
There is no audio on the
headset.
You are using a headset and the
people you call hear echo.

Calling

Symptom
There is no dial tone.
5 - 4
Problem
The connections are not correct.
There may be an issue with the
echo cancellation feature of your
headset.
Problem
Power is not correctly applied to
the SoundPoint IP 550/560
phone.
Dial tone is not present on one of
the audio modes.
The phone is not registered.
Corrective Action
Do one of the following:
• Ensure the headset is plugged into the
jack marked Headset at the rear of the
phone.
• Ensure the headset amplifier (if
present) is turned on and/or the
volume is correctly adjusted. If the
amplifier uses batteries, check that
they are fully charged.
Do the following:
• Press the Menu key, then select
Settings > Basic > Preferences >
Headset > Echo Cancellation.
Using the arrow keys, select Enabled,
and then press the Select soft key.
• Contact your system administrator.
Corrective Action
Do one of the following:
• Check that the screen is illuminated.
• Make sure the LAN cable is inserted
properly at the back of the phone (try
unplugging and re-inserting the
cable).
• If using in-line powering, have your
system administrator check that the
switch is supplying power to the
phone.
Do one of the following:
• Switch between Handset, Headset (if
present) or Hands-Free
Speakerphone to see if the dial tone is
present for one of audio modes.
• If the dial tone exists on another audio
mode, connect a different handset or
headset to isolate the problem.
Contact your system administrator.