Polycom SoundPoint IP 550 User Manual
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Polycom SoundPoint IP 550 User Manual

Polycom soundpoint ip 550 user guide sip 2.1
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User Guide

®
for the SoundPoint IP
550
SIP 2.1
February, 2007 Edition
1725-12500-001 Rev. A
SIP 2.1

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Summary of Contents for Polycom SoundPoint IP 550

  • Page 1: User Guide

    User Guide ® for the SoundPoint IP SIP 2.1 February, 2007 Edition 1725-12500-001 Rev. A SIP 2.1...
  • Page 2 As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: About This Guide

    SoundPoint IP 550 SIP phone. As well, be sure to read the Parts List Regulatory Notices sections in this guide before you set up and use the SoundPoint IP 550 SIP phone. This information can also be found at http://www.polycom.com/support/voip/.
  • Page 4 User Guide for the SoundPoint IP 550...

  • Page 5: Table Of Contents

    Assembling Your SoundPoint IP 550 Phone ......1–3 Features of Your SoundPoint IP 550 Phone ......1–9 Using the Navigation Keys .
  • Page 6 Restarting Your Phone ......... . 4–8 5 Troubleshooting Your SoundPoint IP 550 Phone ..5–1 Power and Startup .
  • Page 7 Contents Regulatory Notices ....Regulatory Notices–1 Index ........Index–1...
  • Page 8 User Guide SoundPoint IP 550 viii...

  • Page 9: Getting Started With Your Soundpoint Ip 550 Phone

    This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 550 phone. The SoundPoint IP 550 provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The high-resolution graphic display supplies content for call information, multiple languages, directory access, and system status.

  • Page 10: Parts List

    User Guide SoundPoint IP 550 Parts List The following components are included in your SoundPoint IP 550 package: • • The power adapter is not included in the Power over Ethernet (PoE) bundle Note package. Contact your system administrator if you require one.

  • Page 11: Assembling Your Soundpoint Ip 550 Phone

    Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your SoundPoint IP 550 Phone This section describes how to assemble your SoundPoint IP 550 phone: • •...

  • Page 12: Connecting Network And Power Source

    2. Connect the DC plug on the power adapter to the DC 24V jack marked on 3. Connect the country-specific AC cord to the power adapter. Power over Ethernet Using a regular CAT5 cable (optional accessory from Polycom), the phone can be powered from a PoE (IEEE 802.3af) compliant switch or hub. 1 - 4...

  • Page 13: Connecting The Handset And Optional Headset

    IEEE 802.3af compliant PoE Hub/Switch (terminal or middpan) corresponding longer straight end of the cord to the handset jack on the back of the phone. Getting Started with Your SoundPoint IP 550 Phone PC Connection (optional) 1 - 5...

  • Page 14: Attaching The Base

    Support>Audio Conferencing Products tab and enter the word headsets in the Knowledge Base text box. Attaching the Base The phone base can be attached to the SoundPoint IP 550 in one of two ways: • • 1 - 6 phone.
  • Page 15 Getting Started with Your SoundPoint IP 550 Phone To attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the two protrusions on the bracket with their corresponding holes in the phone.
  • Page 16 2. On the back of the phone, remove the key located behind the hook switch 3. With mounting tab of the base unit facing up, fasten the base unit to the The wall mount is not included in SoundPoint IP 550 package. Contact your system Note administrator if you require one.

  • Page 17: Features Of Your Soundpoint Ip 550 Phone

    Features of Your SoundPoint IP 550 Phone The features of your SoundPoint IP 550 phone are: 1. Message Waiting Indicator—This will alert you to incoming calls, new 2. Display Control Keys—Use 3. Feature Keys—Access important features using these keys. Directories...
  • Page 18 User Guide SoundPoint IP 550 4. Microphone Mute 5. Headset 6. Hands-free Microphone—Place your phone on a hard, flat surface for 7. Speakerphone 8. Volume Keys 9. Dial Pad—These 12 keys provide the 10 digits, the 26 alphabetic 10. Soft Keys—The screen will display labels for these keys, to identify their 11.
  • Page 19 — Ringing — Call if progress with HD Voice — Call Forward — Do Not Disturb — Conference — Presence/BLF Getting Started with Your SoundPoint IP 550 Phone —Use these keys to activate up to four lines 1 - 11...

  • Page 20: Using The Navigation Keys

    User Guide SoundPoint IP 550 17. Graphic Display—Shows information about calls, messages, soft keys, Using the Navigation Keys To navigate through menus and to enter data, these are useful tips: • Press the * key to page up. Press the # key to page down. These shortcuts can be Note used when lists appear on more than one page.

  • Page 21: Customizing Your Soundpoint Ip 550 Phone

    Customizing Your SoundPoint IP 550 Phone You can customize your SoundPoint IP 550 phone by adjusting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contact in different ways.

  • Page 22: Configuring Basic Settings

    You can mute the microphone and adjust the volume using separate keys. Time and Date The time and date appears on the graphic display of the SoundPoint IP 550 phone. If the phone cannot obtain a time and date from the call server, the display will flash.

  • Page 23: Display Contrast

    You can also use the volume keys to increase or decrease the diplay contrast. Note 4. Press the Ok or Cancel soft keys to accept or cancel changes. or the Exit soft key repeatedly to return to the idle display. contrast. Customizing Your SoundPoint IP 550 Phone 2 - 3...

  • Page 24: Backlight Intensity

    User Guide SoundPoint IP 550 5. Press Backlight Intensity Backlight intensity on the SoundPoint IP 550 phone has three modes: • • • You can modify the Backlight On intensity and the Backlight Idle intensity separately. You can select high, medium, low, and off levels for both.
  • Page 25 5. Select Backlight Idle Intensity. 6. Use the to select high, medium, low, or off and press the Select soft key to modify the Backlight On Intensity. The default level is low. Customizing Your SoundPoint IP 550 Phone 2 - 5...

  • Page 26: Headset Memory Mode

    User Guide SoundPoint IP 550 Headset Memory Mode This feature is especially useful for permanent or full-time headset users. To permanently enable the Headset Memory Mode: 1. Press 2. Select Settings > Basic > Preferences > Headset Memory. 3. Use the 4.

  • Page 27: Language Support

    5. Press the Select soft key to change to the selected ring type. 6. Press Language Support Many languages are supported by the SoundPoint IP 550 phone. To change the language: 1. Press 2. Select Settings > Basic > Preferences > Language.

  • Page 28: Muting The Microphone

    User Guide SoundPoint IP 550 3. Scroll through the list of available languages. 4. Press the Select soft key when the desired language is highlighted. 5. Press Muting the Microphone During a call, press the graphic display indicates that the other party (or parties) cannot hear you.

  • Page 29: Managing Call Lists

    The Info soft key to view information about the call. The Save soft key to store the contact to the Contact Directory. The Clear soft key to delete the call from list. Customizing Your SoundPoint IP 550 Phone 2 - 9...

  • Page 30: Managing Contacts

    User Guide SoundPoint IP 550 Managing Contacts You can store a large number of contacts in your phone's directory. Contact your system administrator for the exact number. You can add, edit, delete, dial, or search for a contact in this directory.
  • Page 31 For more information on setting the Auto Reject field, refer to Calls on page 2-16. 10. Press the Save or Cancel soft keys to accept or cancel changes. Customizing Your SoundPoint IP 550 Phone Assigning Speed Dial Keys on page 3-16. Diverting Calls...

  • Page 32: Editing Contacts

    User Guide SoundPoint IP 550 11. Press Adding Contacts From Call Lists To add a contact from a call list: 1. Do one of the following steps: 2. Use the 3. Press the More soft key, and then the Save soft key to save the contact in 4.

  • Page 33: Deleting Contacts

    You can also use the * key to Page Up and the # key to Page Down. The contact is deleted from the directory. or the Exit soft key repeatedly to return to the idle display. Customizing Your SoundPoint IP 550 Phone 2 - 13...

  • Page 34: Placing A Call To A Contact

    User Guide SoundPoint IP 550 Placing a Call to a Contact To place a call to a contact: 1. Press 2. Select Contact Directory. 3. Use 4. Press the Dial soft key. Searching For a Contact To search for a particular contact: 1.

  • Page 35: Managing Incoming Calls

    You can also use the * key to Page Up and the # key to Page Down. For more information, refer to Ring Type or the Exit soft key repeatedly to return to the idle display. Customizing Your SoundPoint IP 550 Phone on page 2-6. followed by 2 - 15...

  • Page 36: Rejecting Calls

    User Guide SoundPoint IP 550 Rejecting Calls You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail. Note Rejecting calls is not available on shared lines. To send incoming calls from a particular contact directly to voice mail: 1.

  • Page 37: System Customizations

    8. Press the Save or Cancel soft keys to accept or cancel changes. 9. Press System Customizations The following section details customizations of your SoundPoint IP 550 phone that are performed by your system administrator. Supporting Multiple Lines Your SoundPoint IP 550 phone can support up to 8 lines.

  • Page 38: Supporting Multiple Line Keys Per Line

    User Guide SoundPoint IP 550 Depending on how your phone is configured, the display could resemble one of the following figures: Supporting Multiple Line Keys Per Line Each line on the phone can be configured to have more than one Line Key associated with it.

  • Page 39: Supporting Shared Lines

    Supporting Shared Lines Your SoundPoint IP 550 supports shared lines. A shared line is indicated by a different line icon. In the following figure, the line 6721 is private and the line 6723 is shared. If two phones share a line, an incoming call to that number will cause both phones to ring.
  • Page 40 User Guide SoundPoint IP 550 2 - 20...

  • Page 41: Using The Basic Features Of Your Soundpoint Ip 550 Phone

    Using the Basic Features of Your SoundPoint IP 550 Phone Your SoundPoint IP 550 phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You call place calls, transfer a call to someone else, or conduct a conference call.

  • Page 42: Placing A Call

    User Guide SoundPoint IP 550 If you require additional information or assistance with your new phone, contact your system administrator. Placing a Call You can place a call in many ways using your SoundPoint IP 550 phone: • • •...
  • Page 43 With the optional headset connected, press NewCall soft key to obtain dial tone. Press Dial the desired number using the dial pad. Using the Basic Features of Your SoundPoint IP 550 Phone or the NewCall soft or the Dial soft key. or the...

  • Page 44: Answering A Call

    Note To permanently enable your headset, refer to Answering a Call When you are not in another call, you can answer a call in three basic ways using your SoundPoint IP 550 phone: • • • The steps for answering an incoming call when you are in another call are different if your phone is configured for: •...
  • Page 45 Caller information for the incoming call appears on the graphic display. Using the Basic Features of Your SoundPoint IP 550 Phone on page 3-16. opposite the or the...
  • Page 46 User Guide SoundPoint IP 550 • • If your phone is also configured for shared lines, the Reject soft-key is replaced by Note a Silence soft key and there is no the Forward soft-key. Pressing the Silence soft key will stop the ringing for that call.
  • Page 47 Line Key associated with the on hold call (represented by a flashing red LED). Using the Basic Features of Your SoundPoint IP 550 Phone on page 3-16. or the Hold soft key to put the original call on hold.

  • Page 48: Ending A Call

    User Guide SoundPoint IP 550 Ending a Call To end a call: >> Redialing a Number To redial the last call placed from your phone: >> To redial a previously placed call: 1. Do one of the following steps: 3 - 8 Do one of the following steps: —...

  • Page 49: Putting A Call On Hold

    As using the Hold feature typically generates music or a beeping tone, avoid putting a conference call on hold. Using the Basic Features of Your SoundPoint IP 550 Phone — Press and select Call Lists > Placed Calls, and then scroll through the list to find the specific call.

  • Page 50: Setting Up A Conference

    User Guide SoundPoint IP 550 Multiple Calls on Hold If multiple calls are on hold on a single Line Key, use the switch between the calls, then press the Resume soft key to retrieve the desired call. If more than two calls are on hold on a single Line Key, an indication appears on the graphic display, for example “2/3”, indicating that this is the second...
  • Page 51 More soft key, and then the Join soft key. A conference is created with the active call, the call on hold and yourself. Using the Basic Features of Your SoundPoint IP 550 Phone or the Confrnc soft 3 - 11...

  • Page 52: Transferring A Call

    User Guide SoundPoint IP 550 To end a conference call: >> Transferring a Call A call can be transferred in one of three ways: • • • To transfer a call: 1. During a call, press 3 - 12 If you have more than one call on hold, press the switch to one of the calls on hold, press the More soft key, and then the Join soft key.
  • Page 53 You can cancel the transfer before the call connects by pressing the Cancel soft key. To perform a blind transfer: 1. During a call, press Using the Basic Features of Your SoundPoint IP 550 Phone to access the desired call list, use or the Trnsfer soft key. 3 - 13...

  • Page 54: Forwarding Calls

    User Guide SoundPoint IP 550 2. Press the Blind soft key. 3. Do one of the following steps: Forwarding Calls You can configure your phone so that all incoming calls are forwarded to another party (known as static forwarding). You can also forward calls while the phone is ringing (known as dynamic forwarding).
  • Page 55 3. Press the Disable soft key to turn off call forwarding. The idle display returns and the regular icon appears as the line indicator. Using the Basic Features of Your SoundPoint IP 550 Phone and select Features > Forward... To place a call using the handset:: on page and select Features >...

  • Page 56: Enabling Do Not Disturb

    User Guide SoundPoint IP 550 Dynamic Forwarding To forward an incoming call to another party: 1. With the phone ringing, press the Forward soft key. 2. Enter a number to forward the incoming call to. 3. Press the Enable soft key.

  • Page 57: Assigning Speed Dial Keys

    2. Select Contact Directory. 3. Use Using the Basic Features of Your SoundPoint IP 550 Phone to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down.
  • Page 58 5. Enter a contact number. 6. Change the Speed Dial Index. Polycom recommends that you assign speed dial index values consecutively. For example, if the third Line Key is assigned to the speed dial index value “2”, assign the fourth Line Key the speed dial index value “3”.

  • Page 59: Using Voice Mail

    To listen to voice messages: 1. Press 2. Follow voice or visual prompts on the graphic display to retrieve your Using the Basic Features of Your SoundPoint IP 550 Phone messages. If multiple lines are configured on your phone, select from which line messages are to be retrieved.
  • Page 60 User Guide SoundPoint IP 550 3 - 20...

  • Page 61: Using The Advanced Features Of Your Soundpoint Ip 550 Phone

    Using the Advanced Features of Your SoundPoint IP 550 Phone This chapter provides operating instructions for the advanced features of the SoundPoint IP 550 phone. This chapter contains instructions on: • • • • To customize your phone, refer to on page 2-1.
  • Page 62 User Guide SoundPoint IP 550 For example, the first figure shows extension 6721 in an outbound call with 6722. The second figure shows an incoming call from 1-800-665-9266. To answer an incoming call when configured for multiple call appearances: >>...

  • Page 63: Using Text Messaging

    Screen options may vary with your application. Voice Mail may be accessible with a single key press. Contact your system administrator about this option. Using the Advanced Features of Your SoundPoint IP 550 Phone This places the original call on hold and refreshes the soft key labels as indicated in the following figure.
  • Page 64 User Guide SoundPoint IP 550 2. (Optional) If multiple lines are configured on your phone, select from 3. Press the Next or Prev soft keys to cycle through messages in order. 4. Press the More soft key to access the Delete, Reply, and New soft keys.

  • Page 65: Using Buddy Lists

    Your phone can be “watched” by up to 8 other phones. If your SoundPoint IP 550 phone is configured to work with Microsoft Live Communications Server 2005, the behavior of the presence setting and buddy lists is different.

  • Page 66: Managing Buddies

    User Guide SoundPoint IP 550 2. Use Managing Buddies Note The instructions in this section do not apply if your call server is Microsoft Live Communications Server 2005. In that case, refer to the following section, Integrating With Microsoft Live Communications Server To add or delete a contact from your buddy list: 1.

  • Page 67: Integrating With Microsoft Live Communications Server 2005

    5. Press the Submit soft key. 6. Press the Exit soft key repeatedly to return to the idle display. Using the Advanced Features of Your SoundPoint IP 550 Phone to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down.

  • Page 68: Restarting Your Phone

    User Guide SoundPoint IP 550 To view and change your privacy list: 1. Press 2. Select Features > Presence > Buddy Status > Privacy List. 3. Use 4. Press the Edit soft key. 5. For Access, use 6. Press For more information on contacting buddies, refer to or the Microsoft Office Communicator and Windows Messenger documentation.
  • Page 69 Using the Advanced Features of Your SoundPoint IP 550 Phone To restart the phone: Do one of the following steps: >> — Simultaneously press and hold for more than 3 seconds or until a beep is heard. Directories Applications Conference...
  • Page 70 User Guide SoundPoint IP 550 4 - 10...

  • Page 71: Troubleshooting Your Soundpoint Ip 550 Phone

    Troubleshooting Your SoundPoint IP 550 Phone This chapter presents issues, likely causes, and corrective actions. Problems are grouped as follows: • • • • • • If you still need assistance, contact your system administrator. Power and Startup Controls Access to Screens and Systems...

  • Page 72: Power And Startup

    User Guide SoundPoint IP 550 Power and Startup Symptom There are power issues. 5 - 2 Problem The SoundPoint IP 550 phone has no power. Corrective Action Do one of the following steps: • Verify that no lights appear on the unit when it is turned on.

  • Page 73: Controls

    The dial pad does not work. Problem The dial pad on the SoundPoint IP 550 phone does not respond. Troubleshooting Your SoundPoint IP 550 Phone Corrective Action Do one of the following steps: • Check for a response from other feature keys or from the dialpad.

  • Page 74: Access To Screens And Systems

    There is no response from feature key presses. The display shows “Network Link is Down”. 5 - 4 Problem The SoundPoint IP 550 phone is not in active state. The LAN cable is not properly connected. Corrective Action Do one of the following steps: •...

  • Page 75: Calling

    Dial tone is not present on one of audio paths. Ring setting or volume is low. Outbound or inbound calling is unsuccessful. Troubleshooting Your SoundPoint IP 550 Phone Corrective Action Do one of the following steps: • Check that the display is illuminated.

  • Page 76: Displays

    Check that the display changes in response. Do one of the following steps: • Move the SoundPoint IP 550 SIP phone away from the lights. • Replace the lights. Corrective Action Do one of the following steps: •...

  • Page 77: Regulatory Notices

    Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices.
  • Page 78 Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
  • Page 79 CE and VCCI Mark This SoundPoint IP 550 SIP is marked with the CE mark. This mark indicates compliance with EEC directories 89/336/EEC and 73/23/EEC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
  • Page 80 User Guide SoundPoint IP 550 Regulatory Notices - 4...
  • Page 81 Index Symbols # key, page down shortcut 1–12 * key, page up shortcut 1–12 AC power 1–4 answering calls 3–4 assembling your phone 1–3 assigning speed dial keys 3–17 backlight intensity 2–4 base, attaching 1–6 block buddies 4–7 buddy lists 4–5 buddy status 4–8 call lists missed calls 2–9...
  • Page 82 User Guide SoundPoint IP 550 multiple call appearances 4–1 multiple calls, hold 3–10 multiple keys per line 2–18 multiple lines call forwarding 3–15 Do Not Disturb 3–16 ring type 2–7 support for 2–17 text messaging 4–4 Voice Mail 3–19 muting microphone 2–8 MyStat 4–5...
  • Page 83 Index up arrow key, Speed Dial Index shortcut 3–17 using SIP URL for calling 3–3 voice mail 3–19 volume 2–8 watch buddies 4–6 Index – 3...
  • Page 84 User Guide SoundPoint IP 550 Index – 4...

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