Polycom SoundPoint IP 550 User Manual
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Polycom SoundPoint IP 550 User Manual

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Download this manual See also: Administrator's Manual, User Manual
User Guide for the
®
®
Polycom
SoundPoint IP
550 Phone
SIP 3.1
June, 2014 Edition
1725-12500-001 Rev. E
SIP 3.1

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Summary of Contents for Polycom SoundPoint IP 550

  • Page 1 User Guide for the ® ® Polycom SoundPoint IP 550 Phone SIP 3.1 June, 2014 Edition 1725-12500-001 Rev. E SIP 3.1...

  • Page 2: Limitation Of Liability

    This product may contain open source software. You may receive the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you.

  • Page 3: About This Guide

    Be sure to verify with your system administrator that your network is prepared for configuring your SoundPoint IP 550 phone. As well, be sure to read the...
  • Page 4 User Guide SoundPoint IP 550 Phone...

  • Page 5: Table Of Contents

    Contents About This Guide........iii Changes to This Guide .
  • Page 6 User Guide SoundPoint IP 550 Phone Adding Contacts ......... . . 2–13 Editing Contacts .

  • Page 7: Contents

    Contents Presence Settings ......... . . 4–5 Managing Buddies .
  • Page 8 User Guide SoundPoint IP 550 Phone viii...

  • Page 9: Getting Started With Your Soundpoint ® Ip 550 Desktop Phone

    SoundPoint IP 550 Desktop Phone This chapter provides basic installation instructions and information for obtaining the best performance with the Polycom® SoundPoint IP 550 desktop phone. The SoundPoint IP 550 provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The high-resolution graphic display supplies content for call information, multiple languages, directory access, and system status.
  • Page 10 User Guide SoundPoint IP 550 Phone Parts List The following components are included in your SoundPoint IP 550 package: • Polycom SoundPoint IP 550 phone irectories Menu Applications Messages Conference oNot isturb Transfer Redial Hold • handset and handset cord •...

  • Page 11: Connecting Network And Power Source

    If you are missing any items, contact your system administrator. ® Assembling Your SoundPoint IP 550 Desktop Phone This section describes how to assemble your SoundPoint IP 550 phone: • Connect network and power source • Connect handset and headset (optional) •...
  • Page 12 LAN port on the wall or hub/switch device port. Connect the DC plug on the power adapter to the DC 24V jack marked on the SoundPoint IP 550 phone or DCjack marked on the SoundPoint IP 560 phone.

  • Page 13: Connecting The Handset And Optional Headset

    Plug the supplied network cable between the LAN jack on the phone and an available power and data port on the in-line power switch. PC Connection (optional) IEEE 802.3af compliant PoE Hub/Switch (terminal or middpan) SoundPoint IP 550 PC Connection (optional) IEEE 802.3af compliant PoE Hub/Switch (terminal or middpan) SoundPoint IP 560...

  • Page 14: Attaching The Base

    For information on supported headsets, go to www.polycom.com/support/voice enter “Headset Compatibility List” in the Knowledge Base text box. Attaching the Base The phone base can be attached to the SoundPoint IP 550 in one of two ways: • As a desk mount •...
  • Page 15 ® Getting Started with Your SoundPoint IP 550 Desktop Phone To attach the base as a desk mount: Place all cords in the recessed area above the modular jacks. Align the two protrusions on the bracket with their corresponding holes in the phone.
  • Page 16 With mounting tab of the base unit facing up, fasten the base unit to the wall mount using wall anchors (not included). Note The wall mount is not included in SoundPoint IP 550 package. Contact your system administrator if you require one. 1 - 8...

  • Page 17: Registering Your Soundpoint ® Ip 550 Desktop Phone

    Before you use your phone, you or your system administrator will have to register it. For detailed information on how to register your phone after you install it, refer to Quick Tip 44011 Registering Standalone SoundPoint IP, SoundStation IP, and Polycom VVX Phones, available from http://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_T echnical_Bulletins_pub.html ®...
  • Page 18 User Guide SoundPoint IP 550 Phone The features of your SoundPoint IP 550 phone are: Item Description Message Waiting Indicator Alert for voice and text (instant) messages. Arrow Keys Scroll through displayed information. Select a field of displayed data. Delete displayed data.
  • Page 19 ® Getting Started with Your SoundPoint IP 550 Desktop Phone Item Description Volume Keys Adjusts the volume of the handset, headset, speaker, and ringer. Dial Pad Provides the 10 digits, the alphabetic characters, and special characters available in context-sensitive applications. Holds an active call or resumes a held call.
  • Page 20 User Guide SoundPoint IP 550 Phone Icons associated with the line keys appear on the graphic display and represent: Icon Description Registered line (solid) Registered shared line Unregistered line (outline) Voice mail/Text messages Speed dial Ringing Call in progress with HD Voice...

  • Page 21: Before You Use Your Soundpoint ® Ip 550 Desktop Phone

    Before You Use Your SoundPoint IP 550 Desktop Phone Note The background and key colors that appear on your SoundPoint IP 550 phone may differ from the screenshots that appear in this user guide. Using the Navigation Keys To help you navigate menus and enter data, use these tips: •...
  • Page 22 User Guide SoundPoint IP 550 Phone 1 - 14...

  • Page 23: Customizing Your Soundpoint ® Ip 550 Desktop Phone

    Configuring Basic Settings • Managing Call Lists • Managing Contacts • Managing Incoming Calls Some customizations of your SoundPoint IP 550 phone are performed by your system administrator. These include: • Supporting Multiple Lines • Supporting Multiple Line Keys Per Line •...

  • Page 24: Configuring Basic Settings

    Changing the Appearance of Time and Date The time and date appears on the graphic display of the SoundPoint IP 550 phone. If the phone cannot obtain a time and date from the call server, the display will flash.

  • Page 25: Changing The Display Contrast

    Press the Ok soft key to accept your changes. Press to return to the idle screen. Changing the Backlight Intensity Backlight intensity on the SoundPoint IP 550 phone has three components: • Backlight On • Backlight Idle •...
  • Page 26 User Guide SoundPoint IP 550 Phone The backlight automatically turns on with any button, soft key, hookswitch, USB, or telephony activity. After 20 seconds of inactivity, the backlight dims to its idle intensity. To modify the backlight intensity: Press Select Settings > Basic > Backlight Intensity.

  • Page 27: Enabling The Headset Memory Mode

    ® Customizing Your SoundPoint IP 550 Desktop Phone Select Maximum Intensity. To increase or decrease the maximum backlight intensity on the phone’s display, press the Up or Down soft keys. To increase or decrease the maximum backlight intensity on the expansion module, press the Up or Down soft keys on the expansion module.
  • Page 28 User Guide SoundPoint IP 550 Phone Press to return to the idle screen. Repeat steps 1 to 4 and select Disabled to turn Headset Memory Mode off. To activate Headset Memory Mode: >> Press twice. The flashing headset icon on the graphic display or a flashing headset key indicates that the headset mode is activated.

  • Page 29: Selecting The Correct Headset For Electronic Hookswitch

    This feature allows you to answer your phone from your headset if you are using one. For information on headsets that provide Polycom supported electronic hookswitch features for placing, answering, and ending calls, refer to Technical Bulletin 37477 SoundPoint IP Family Headset Compatibility List, available from http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu...

  • Page 30: Changing The Language

    If your handset is on hook, the call is routed to the speaker. Changing the Language The SoundPoint IP 550 phone supports many languages. To change the language: Press Select Settings >...

  • Page 31: Chaning The Graphic Display Background

    ® Customizing Your SoundPoint IP 550 Desktop Phone Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish, and Swedish. Press the Select soft key to change to the highlighted language. Text that appears on the graphic display will change to the language of your choice.

  • Page 32: Muting The Microphone

    User Guide SoundPoint IP 550 Phone Note Under certain circumstances, you may need to make an additional menu selection, Select Background, to actually select the background. If your system administrator has configured the phone’s idle browser and you want to view the background and not the idle browser, you can turn off the idle browser by doing the following: •...

  • Page 33: Customizing Your Soundpoint ® Ip 550 Desktop Phone

    ® Customizing Your SoundPoint IP 550 Desktop Phone Managing Call Lists Your phone maintains local lists of missed, received, and placed calls. Each list can contain up to 100 entries. Press followed by Call Lists > Missed Calls, Received Calls, or Placed Calls (shown below).

  • Page 34: Managing Contacts

    User Guide SoundPoint IP 550 Phone Managing Contacts You can store a large number of contacts in your phone's directory. Contact your system administrator for the exact number. You can dial or search for a contact in this directory. You may be able to add, edit, and delete contacts.

  • Page 35: Adding Contacts

    ® Customizing Your SoundPoint IP 550 Desktop Phone Adding Contacts You can add contacts to your contact directory: • Manually • From a call list • From your corporate directory Adding Contacts Manually To add a contact to the local contact directory manually: Press Select Contact Directory.
  • Page 36 User Guide SoundPoint IP 550 Phone (Optional.) Change the Speed Dial Index. It is automatically assigned to the next available index value. Valid speed dial index values are from 1 to 9999. If you enter a speed dial index that already, “Speed dial index already exists” appears. If you enter an invalid value, “Speed dial index invalid”...
  • Page 37 ® Customizing Your SoundPoint IP 550 Desktop Phone — Press , or to access the desired call list. to highlight the contact. You can also use the * key to Page Up and the # key to Page Down. Press the More soft key, and then the Save soft key to save the contact in the phone’s directory.

  • Page 38: Editing Contacts

    User Guide SoundPoint IP 550 Phone Press the View soft key. The contact’s information appears on the graphic display. Press the Save soft key to save the contact in the local contact directory. “Entry saved” appears on the graphic display. Only the first name, last name, and phone number are saved.

  • Page 39: Deleting Contacts

    ® Customizing Your SoundPoint IP 550 Desktop Phone Press the Save or Cancel soft keys to accept or cancel changes. Press to return to the idle display. Note You can quickly edit a contact associated with a speed dial key by pressing and holding the contact’s speed dial key, and then complete steps 5 to 7.

  • Page 40: Searching For Contacts

    User Guide SoundPoint IP 550 Phone Search for the contact. Refer to Searching for Contacts in the corporate directory on page 2-18. Press the View soft key. The contact’s information appears on the graphic display. Press the Dial soft key.
  • Page 41 ® Customizing Your SoundPoint IP 550 Desktop Phone To search for a contact in the corporate directory: Press Select Corporate Directory. Note When you first access the corporate directory, the message “Directory update in progress” appears momentarily. Then the corporate directory entries appear. If no corporate directory entries appear, review your search criteria.

  • Page 42: Managing Incoming Calls

    User Guide SoundPoint IP 550 Phone Managing Incoming Calls You can distinguish incoming calls by setting distinctive rings for contacts in your contact directory, sending particular calls directly to your voice mail, or transferring particular calls to another party. Distinguishing Calls You can customize your phone so that you can distinguish different parties by ring type.

  • Page 43: Rejecting Calls

    ® Customizing Your SoundPoint IP 550 Desktop Phone Rejecting Calls You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail. Note Rejecting calls is not available on shared lines. To send incoming calls from a contact directly to voice mail: Press Select Contact Directory.

  • Page 44: System Customizations

    Press to return to the idle display. System Customizations The following section details customizations of your SoundPoint IP 550 phone that are performed by your system administrator. Supporting Multiple Lines Your SoundPoint IP 550 phone can support up to 4 lines.

  • Page 45: Supporting Multiple Line Keys Per Line

    ® Customizing Your SoundPoint IP 550 Desktop Phone • One line, 3163 • Two lines, 3161 and 3163 Supporting Multiple Line Keys Per Line Each line on the phone can be configured to have more than one Line Key associated with it. This enhances call visualization and simplifies call handling.

  • Page 46: Supporting Shared Lines

    User Guide SoundPoint IP 550 Phone Supporting Shared Lines Your SoundPoint IP 550 supports shared lines. Note Shared lines are an optional feature and may not be supported on your particular system. For more information, contact your system administrator. A shared line is indicated by a different line icon. In the following figure, the lines 3161 and 3163 are private and the line 3166 is shared.

  • Page 47: Using The Basic Features Of Your Soundpoint ® Ip 550 Desktop

    SoundPoint IP 550 Desktop Phone Your SoundPoint IP 550 desktop phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You call place calls, transfer a call to someone else, or conduct a conference call.

  • Page 48: Phone

    4-1. If you require additional information or assistance with your new phone, contact your system administrator. Placing Calls You can place a call in many ways using your SoundPoint IP 550 phone: • using the handset • using the speakerphone •...
  • Page 49 The maximum URL or IP address length is 32 characters. For example, 10.3.0.42, sip:jane@polycom.com . Press the URL soft key and enter the URL or IP address. Use * for “.” and # for “@”.

  • Page 50: Answering Calls

    User Guide SoundPoint IP 550 Phone To place a call using the headset: >> Do one of the following: — With the optional headset connected, press or the NewCall soft key to obtain dial tone. Press Dial the desired number using the dial pad.
  • Page 51 ® Using the Basic Features of Your SoundPoint IP 550 Desktop Phone • Multiple Line Keys per line If your phone is configured with multiple call appearances, refer to Using Multiple Call Appearances on page for instructions on how to answer a call.
  • Page 52 User Guide SoundPoint IP 550 Phone To answer a call using the headset: >> Press If Headset Memory Mode is activated, press or the Answer soft key. Answering When in Another Call If you have an active call, and an incoming call arrives on the same line, do one of the following: •...

  • Page 53: Ending Calls

    ® Using the Basic Features of Your SoundPoint IP 550 Desktop Phone To answer an incoming call on a line configured for multiple Line Keys: >> Do one of the following: — Press next the flashing green indicator. The first call is placed on hold and the second call become the active call.

  • Page 54: Redialing Numbers

    User Guide SoundPoint IP 550 Phone Redialing Numbers To redial the last call placed from your phone: >> Press A call to your most recently dialed number is attempted. To redial an older previously placed call, refer to Managing Call Lists on page 5-12.

  • Page 55: Hosting Conference Calls

    ® Using the Basic Features of Your SoundPoint IP 550 Desktop Phone Multiple Calls on Hold If multiple calls are on hold on a single Line Key, use to switch between the calls, and then press the Resume soft key to retrieve the desired call.

  • Page 56: Setting Up Conference Calls

    User Guide SoundPoint IP 550 Phone • Splitting Conference Calls • Ending Conference Calls Setting Up Conference Calls To set up a conference call: Call the first party. Note You can either dial the phone number directly or search for the number in the Contact Directory or Call Lists.
  • Page 57 ® Using the Basic Features of Your SoundPoint IP 550 Desktop Phone When the second party answers, press or the Confrnc soft key again to join all parties in the conference. Note If configured for single key-press conferences, you do not need to press the Confrnc soft key again.

  • Page 58: Managing Conference Calls

    User Guide SoundPoint IP 550 Phone Repeat steps 5 to 7 until you have added all intended parties. Managing Conference Calls To manage a conference call: You are currently in a conference call.A screen like the one below is shown on your phone.
  • Page 59 ® Using the Basic Features of Your SoundPoint IP 550 Desktop Phone Do one of the following: — To add a new party, press the Add soft key. Call another party as you would using or the Confrnc soft key (outside the conference management feature). The other parties are put on hold.

  • Page 60: Adding Parties To Conference Calls

    User Guide SoundPoint IP 550 Phone — To place a party on hold, select the party, and then press the Hold soft key. The held party cannot hear any parties and no party can hear the held party. Press the Resume soft key to return the party to the conference.
  • Page 61 ® Using the Basic Features of Your SoundPoint IP 550 Desktop Phone To add a party to a conference call using the Join soft key: From the Manage Conference page, press or the Hold soft key. The other parties in the conference call are placed on hold. Note If configured for local conference hold, the other parties in the conference call can continue to speak with each other while you place the new call.

  • Page 62: Joining Conferences

    User Guide SoundPoint IP 550 Phone Joining Conferences To join two conferences: Previously you set up two separate conference calls between a number of parties. Only one conference can be active at a time. >> From the idle screen, press the Join soft key.
  • Page 63 ® Using the Basic Features of Your SoundPoint IP 550 Desktop Phone • Consultative transfer—The party to whom you want to transfer the call answers their phone before you transfer the call or hang up. You can consult with them before completing the transfer. —...
  • Page 64 User Guide SoundPoint IP 550 Phone Place a call to the desired recipient of the call. Refer to Placing Calls page for calling methods. As soon as you hear the ring-back sound or after the party answers (and you speak to the party), press or the Trnsfer soft key.

  • Page 65: Forwarding Calls

    ® Using the Basic Features of Your SoundPoint IP 550 Desktop Phone Forwarding Calls You can configure your phone so that all incoming calls are forwarded to another party (refer to Static Forwarding). You can also forward calls while your phone rings (refer to Dynamic Forwarding).
  • Page 66 User Guide SoundPoint IP 550 Phone If you selected Always, enter a number to forward all future incoming calls to. If you selected No Answer, enter a number to forward all unanswered incoming calls to and how many rings to wait before forwarding (one ring is approximately six seconds).

  • Page 67: Enabling Do Not Disturb

    ® Using the Basic Features of Your SoundPoint IP 550 Desktop Phone To disable call forwarding: From the idle screen, press the Forward soft key. If multiple lines are configured on your phone, select the line to forward from the list using Scroll to highlight the forwarding type you want to disable and then press the Select soft key.

  • Page 68: Assigning Speed Dial Keys

    User Guide SoundPoint IP 550 Phone To enable Do Not Disturb: >> Press A flashing icon and text on the graphic display indicate that Do Not Disturb is enabled. Calls received while Do Not Disturb is enabled are logged in the Missed Calls list unless configured to be forwarded to another party by your system administrator.
  • Page 69 ® Using the Basic Features of Your SoundPoint IP 550 Desktop Phone In the figure below, the phone has one line key, and speed dial keys for Byron, Lauren, and Andrew. To dial Byron, Lauren, or Andrew, press the associated line key.
  • Page 70 The index can be any value between the next available index value and the maximum (value of 9999). Polycom recommends that you assign speed dial index values consecutively. For example, if you assign the third Line Key to the speed dial index value “2”, assign the fourth Line Key to the speed dial index value “3”.

  • Page 71: Using Voice Mail

    ® Using the Basic Features of Your SoundPoint IP 550 Desktop Phone Using Voice Mail Note Voice mail is an optional feature configured on the call server and may not be supported on your particular system. For more information, contact your system administrator.
  • Page 72 User Guide SoundPoint IP 550 Phone 3 - 26...

  • Page 73: Using The Advanced Features Of Your Soundpoint ® Ip 550

    Using the Advanced Features of Your ® SoundPoint IP 550 Desktop Phone This chapter provides operating instructions for the advanced features of the SoundPoint IP 550 desktop phone. This chapter contains instructions on: • Using Multiple Call Appearances • Using Text Messaging •...
  • Page 74 User Guide SoundPoint IP 550 Phone For example, the following figure shows an active call with Lauren Gates on line 3161. The following figure shows an incoming call from Jack Jones on the same line. To answer an incoming call when configured for multiple call appearances: >>...

  • Page 75: Using Text Messaging

    ® Using the Advanced Features of Your SoundPoint IP 550 Desktop Phone Your phone can display two call appearances at one time. If more than two calls are taking place on the same line, a counter displays on the display. Use the down arrow to access additional calls, or call appearances.
  • Page 76 User Guide SoundPoint IP 550 Phone To send a text message: Do one of the following: — Press Select Instant Messages. Note Screen options may vary with your application. Voice Mail may be accessible with a single key press. Contact your system administrator about this option.

  • Page 77: Using Buddy Lists

    Your phone can be “watched” by up to eight other phones. If your SoundPoint IP 550 phone is configured to work with Microsoft Live Communications Server 2005, the behavior of the presence setting and buddy lists is different.

  • Page 78: Managing Buddies

    User Guide SoundPoint IP 550 Phone Managing Buddies Note The instructions in this section do not apply if your call server is Microsoft Live Communications Server 2005. In that case, refer to the following section, Integrating With Microsoft Live Communications Server 2005.

  • Page 79: Integrating With Microsoft Live Communications Server 2005

    ® Using the Advanced Features of Your SoundPoint IP 550 Desktop Phone Press to return to the idle display. Integrating With Microsoft Live Communications Server 2005 Your phone can be configured to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger.

  • Page 80: Restarting Your Phone

    User Guide SoundPoint IP 550 Phone For Access, use to select Enabled. When Access is enabled, you are allowing the contact to see your presence. When Access is disabled,you are disallowing the contact from seeing your presence. The default for access is Disabled.

  • Page 81: Troubleshooting Your Soundpoint ® Ip 550 Desktop Phone

    IP 550 Desktop Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your Polycom® SoundPoint IP 550 phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and the recommended corrective actions to take.

  • Page 82: Power And Startup

    User Guide SoundPoint IP 550 Phone Power and Startup Symptom Problem Corrective Action There are power issues. The SoundPoint IP <Model Do one of the following: Number> phone has no power. • Check if the phone is properly plugged into a functional AC outlet.

  • Page 83: Access To Screens And Systems

    ® Troubleshooting Your SoundPoint IP 550 Desktop Phone Access to Screens and Systems Symptom Problem Corrective Action There is no response when you The SoundPoint IP <Model Do one of the following: press a feature key. Number> phone is not in an •...

  • Page 84: Audio

    User Guide SoundPoint IP 550 Phone Audio Symptom Problem Corrective Action There is no audio on the The connections are not correct. Do one of the following: headset. • Ensure the headset is plugged into the jack marked Headset at the rear of the phone.
  • Page 85 ® Troubleshooting Your SoundPoint IP 550 Desktop Phone Symptom Problem Corrective Action The phone does not ring. Ring volume is low. Do one of the following: • Adjust the ringing level from the front panel using the volume up/down keys •...

  • Page 86: Displays

    User Guide SoundPoint IP 550 Phone Displays Symptom Problem Corrective Action There is no display. Power is not correctly applied to Do one of the following: the SoundPoint IP <Model The display is incorrect. • Check that the screen is illuminated.

  • Page 87: Productivity Suite

    ® Troubleshooting Your SoundPoint IP 550 Desktop Phone Productivity Suite Symptom Problem Corrective Action You are trying to access one of The license is not installed on Do the following: the following features, but it is not your phone or it has expired. •...
  • Page 88 User Guide SoundPoint IP 550 Phone 5 - 8...

  • Page 89: Regulatory Notices

    Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices.
  • Page 90 Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
  • Page 91 In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be used on a coin service or party line.
  • Page 92 This SoundPoint IP <Model Number> SIP is marked with the CE mark. This mark indicates compliance with EC Directives 2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK. WARNING Electrical Safety This product is rated 24Vdc, 0.5A.
  • Page 93 Modification of these Polycom Soundpoint IP 320, 330, 430, 550, 650 VoIP Telephones for the New Zealand network 5. All samples of Polycom Soundpoint IP 320, 330, 430, 550, 650 VoIP Telephones connected to the Telecom network shall be modified as described in KTL Test Report Nos.
  • Page 94 / VoIP conversion delay and IP routing delay can cause the echo cancellation time of 64 mS to be required. Modification of this Polycom Soundpoint IP 321, 331, 325 and 335 VoIP Telephones for the New Zealand Network All samples of Polycom Soundpoint IP 321, 331, 325 and 335 VoIP Telephones connected to the Telecom network shall be modified as described in KTL Test Report Nos.
  • Page 95 Index Symbols * key, page up shortcut 1–13 display contrast 2–3 # key, page down shortcut 1–13 Do Not Disturb 3–21 down arrow key, Missed Calls shortcut 2–11 AC power 1–4 answering calls 3–4, 3–5 electronic hookswitch 2–7 assembling your phone 1–3 ending calls 3–7 assigning speed dial keys 3–22 features...
  • Page 96 User Guide SoundPoint IP 550 Phone instant messaging 4–3 setting up conferences 3–9 shared lines 2–24 silent ring, answering calls 3–5 language support 2–8 SoundPoint IP 550 left arrow key, Received Calls shortcut 2–11 adjusting backlight intensity 2–3 adjusting display constrast 2–3 adjusting volume 2–10...
  • Page 97 Index speakerphone. See hands-free mode speed dialing 3–22 text messaging 4–3 time and date 2–2 transferring calls 3–16 troubleshooting audio problems 5–4 calling problems 5–4 controls problems 5–2 diagnostics 5–7 display problems 5–6 power and startup problems 5–2 productivity suite 5–7 screen and system problems 5–3 up arrow key, Speed Dial Index shortcut 3–23 using SIP URL for calling 3–3...

  • Page 98: Index

    User Guide SoundPoint IP 550 Phone Index – 4...

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