Telstra T-Box Getting Started Manual page 31

TROUBLE WITH fOxTEL ON T-BOx
I'm having internet streaming issues
Download and streaming of Foxtel on T-Box and BigPond
BigPond Movies is unmetered, which means it will not count towards your
BigPond monthly usage allowance.
However, if you exceed your BigPond monthly usage allowance your connection
will slow and due to the slower speed, your BigPond Movies service will slow
dramatically and Foxtel on T-Box service will not work.
Streaming and downloading content, that is not BigPond, such as YouTube
use data from your BigPond Broadband plan. BigPond content is unmetered
and data usage will not be included in your BigPond Broadband plan. You will be
charged for the subscription of the content. YouTube content is metered and will
count towards your allowance.
Why can I not see the Foxtel on T-Box channels on my T-Box?
Your T-Box will automatically check if you are eligible to subscribe to Foxtel on
T-Box. If you do not meet the eligibility requirements, the Foxtel
not be able to be viewed on your T-Box. To see the latest eligibility requirements
please go to www.telstra.com/tv/tbox/foxtel-tboxconnection
What are the eligibility requirements to subscribe to Foxtel
You will need to:
• Have an Eligible BigPond internet connection
• Register your T-Box to BigPond Movies
• Pass our service qualification check. To find out if you're eligible visit
telstra.com.au/tbox-eligible
TROUBLE WITH BIGPOND Tv
I can't see my BigPond TV channels
• Make sure that your T-Box is connected to the internet and registered
My BigPond TV channels are empty
• If you've just restarted your T-Box, it may take a few minutes to complete
the reset and connect to BigPond TV
The quality of my BigPond TV channels is poor
• To change your media streaming settings go to 'Internet Connection' under
'Settings' from the T-Box
on 13 2200
If you exceed your BigPond monthly usage allowance your connection will slow
and due to the slower speed, your BigPond TV service will not work.
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