Telstra T-Box User Manual
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Telstra T-Box User Manual

Telstra t-box set-top box user guide
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TELSTRA T-BOX™
Entertainment out of the box
USER GUIDE
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Summary of Contents for Telstra T-Box

  • Page 1 TELSTRA T-BOX™ Entertainment out of the box USER GUIDE...
  • Page 2 WELCOME TO THE TELSTRA T-BOX The Telstra T-Box is a new and exciting Internet and TV experience. There’s dozens of different features to enjoy, and we have written this guide to help you get the most out of your T-Box.

  • Page 3: Table Of Contents

    Preparing your remote control Selecting the right TV format Using smartcards Connecting your T-Box to your TV Connecting your T-Box to your home theatre Setting up your T-Box Pairing your remote control to your T-Box Selecting a Parental Control code...

  • Page 4: Safety Instructions

    Please read and follow safety instructions carefully before you install the equipment and start to use your Telstra T-Box. Warranty Warning: Please note you must not repair or replace any part of your T-Box yourself. All repairs must be carried out by a qualified Telstra technician. Any attempt to open or dismantle your T-Box in any way, or any modification made to the software will immediately void your warranty.
  • Page 5 • Do not dismantle or throw your battery in the fire or incinerate it. • Do not expose your battery to high temperatures or to direct sun light. Respect for the environment • D o not throw away your batteries in your domestic garbage. Make sure you dispose of them in places designed for this use. • The packaging for your T-Box is recyclable. Please dispose of packaging correctly. • T -Box and its accessories should be disposed of appropriately and in accordance with local laws. When your T-Box reaches the end of its life please ensure you dispose of correctly.

  • Page 6: Introduction

    Thanks for choosing Telstra T-Box. Your T-Box is an interactive Internet and TV device, and it is compatible with a range of free-to-air channels and internet services. These include: • D igital TV Channels – all standard definition and high definition free-to-air digital TV channels which can be tuned locally can be displayed through your T-Box. • B igPond® Movies Downloads – rent New Releases and Classic Movies downloaded directly to your T-Box to view on your TV. • B igPond® TV – watch BigPond® TV channels including the Music Channel, Live News Channel and AFL, NRL and Sport channels.

  • Page 7: Installing Your T-Box

    INSTALLING YOUR TELSTRA T-BOX 3.1 What’s in the box Your box should include the following items: 1. T-Box – that’s your Telstra Set Top Box 2. Power supply 3. Remote control including the CR2032 battery 4. Antenna cable 5. HDMI video cable 6 Mini DIN to composite/component cable 7. Ethernet network cable...

  • Page 8: Getting To Know Your T-Box

    3.2 Getting to know your T-Box Back view S/PDIF optical HDMI socket TV antenna socket outlet TV connector TV antenna (mini-DIN) socket input Power supply connection Ethernet Stereo mini-jack socket socket Front view LED status light USB socket View from below...

  • Page 9: Preparing Your Remote Control

    Make sure the battery is inserted correctly. Step 4 Close the battery cover. Before you can use your remote control, it must first be paired with your T-Box. Please refer to section 4.1 ‘Pairing your remote control to your T-Box’. Please note the distance that the remote control will work will depend on the layout of your home and positioning of your T-Box. We have designed the remote control specifically for the T-Box. This means it only has the buttons you need to operate your T-Box, making it easy to use. Recording Standby Play/Pause...

  • Page 10: Selecting The Right Tv Format

    Composite – does not support HD It’s ok to connect this way, but please note that it does not support high definition. Using the Mini DIN to composite/component video cable, connect the black round plug to your T-Box. Connect the yellow video cable to the TV Video input and the red and white audio cable to the TV Audio inputs. 3.7 Connecting your T-Box to your home theatre Sound is an important part of your entertainment experience.

  • Page 11: Setting Up Your T-Box

    Internet. If an update is available, this will take place automatically. Please do not try to use your T-Box during any software updates, and always follow the on-screen instructions. At the end of the update, your T-Box will turn itself off and automatically restart. You will then have all the latest features to get started. The T-Box on-screen instructions will guide you through each of the following steps. 4.1 Pairing your remote control to your T-Box You need to activate your remote control by pairing it with your T-Box – this will ensure the devices are correctly linked.

  • Page 12: Connecting To The Internet

    T-Box not only connects you to free-to-air Digital TV, but it also gives you access to BigPond TV live channels and the BigPond Movies Downloads service. If you would like to take full advantage of these services, connect your T-Box to the Internet through your BigPond® Home Network Gateway/modem. One thing to remember is the speed of your T-Box will depend on the speed of your BigPond connection – the faster the speed, the faster some services will be available to you such as BigPond Movies Downloads.
  • Page 13 Settings’ for more information on network diagnostics. The quality of your Wi-Fi connection is likely to vary according to the layout of your home and position of your T-Box. In some situations your T-Box may not be able to locate your Wi-Fi home network. If this is the case, connect your T-Box using the Ethernet cable provided. The broadband speed of your T-Box is likely to vary according to the number of computers sharing the Internet connection, home network and the type of connection.

  • Page 14: Tuning Into Digital Free-To-Air Tv Channels

    Reception of high definition channels and programs is only possible in certain areas and only on televisions that are labelled high definition such as HD Ready or Full HD and connected to your T-Box by a HDMI cable. If you need more information, please ask for advice from your TV retailer, manufacturer or installer. 4.5 Registering your T-Box and joining BigPond Movies Downloads To register type the following URL into your computer’s browser: www.telstra.com/tboxsetup and then follow the instructions on screen. To rent movies through BigPond Movies Downloads on your T-Box, you can register your existing movies account or sign up for a new account with BigPond Movies Downloads.

  • Page 15: Using Your T-Box

    USING YOUR TELSTRA T-BOX We have designed your T-Box to be as simple as possible when it comes to the navigation, menus and screens you use to access the various channels like free-to-air TV, BigPond TV and BigPond Movies Downloads. There is also a range of on-screen instructions and icons to help familiarise you with the features offered and find your way around. 5.1 Using the Home Menu The Home Menu is the main menu for your T-Box. You can access it from any screen with a single click of the Menu button, and all the features can be accessed from here.

  • Page 16: Accessing The Tv Channel Homepage

    Please note: The Program Guide gives you details of programs for several days in advance. This includes illustrations, pictures, detailed recaps and viewing suggestions. If your T-Box isn’t connected to the Internet, only information broadcasted by the Digital free-to-air TV channels about current and upcoming programs will be presented, if available. Information contained in the Program Guide is updated regularly but may be incorrect if there is a last minute change in programming.

  • Page 17: Recording A Program

    5.5 Recording a program You can record a TV program you are watching at any time by pressing the red REC button while watching the program. If you would like to record a future program, go to the Program Guide. Once you have highlighted the program from the Program Guide and launched the full screen display program, press the REC button to access to the recording and programming menu. Here, you can also use the remote control buttons to amend your recording start or finish time, and you can also set several programs to record one after the other. Start or schedule a recording for the program in focus Once you’re happy, confirm your recording choice by pressing the OK button, or you can cancel your choice using the back button.

  • Page 18: Playing Programs And Movies

    If you want to modify or cancel a scheduled recording: • Select the future program from the Program Guide. • Press REC to display the recording menu. • You can then select the option to modify or cancel the recording. Please refer to section 5.11 ‘Using My Recordings’ to access the complete list of your recordings and programming. Please note: Your T-Box has two tuners which lets you record one program at the same time as you are watching another. 5.6 Playing programs and movies At any time while watching a TV program, a recording or a downloaded film, you can pause the action and access the Program Guide. 5.7 Accessing the Play Menu and Program Options When you are watching a TV program, a recording or a downloaded film, you can access the Play Menu and Program Options at any time. Here, you will find the following information and options:...

  • Page 19: Accessing Bigpond Movies Downloads

    You can monitor your download activity in ‘My Rentals’. 5.9 Using My Rentals You can access, watch and manage your rental movies by selecting ‘My Rentals’ from the Home Menu. Here, you can navigate through available, downloading, queued and expired rentals. You can also sort the order of the rentals by Expiry Date, Title or Type. When you are downloading several movies at the same time, you can choose the ones you want to download first. Once downloaded, just select the rental and press ‘Play’ to begin watching. Some movies may be available to watch before the download to your T-Box is complete. This is called progressive downloading and it allows you to enjoy your movies sooner.

  • Page 20: Using My Recordings

    Please remember that you will need to connect a USB storage device to the USB port of your T-Box for this menu option to be available. Please note: Make sure you regularly check the remaining space available for your recordings.
  • Page 21 • Reception information – check for the various parameters of the reception of each channel. • E dit my channel list – remove channels you no longer want in your program guide and channel list. Internet Connection • C onnect via Ethernet or Connect via Wi-Fi – adjusting the connection mode via Ethernet or Wi-Fi – the connection procedure is similar to the one described during the setup of your T-Box (for more information, refer to section 4.3 Connecting to the Internet). • Network settings – manage your home network connections manually or automatically. Program options • Default language – selecting the default language used. • D efault audio mode – selecting the default audio mode used.

  • Page 22: System Features

    T-Box back on. Please note: While your T-Box is in standby, it will continue to manage your downloads and programmed recordings automatically. 6.3 Understanding the LED status The Blue LED light on the front left hand side of your T-Box indicates the status of your T-Box using the following signals: • Steady light or Flashing every second - switched on. • Flashing quickly – receiving a remote control command. • Low light – set to standby.

  • Page 23: Updates

    6.4 Updates Always keep your T-Box connected to the Internet to benefit from automatic software updates. In some instances, you can download updates from a computer connected to the Internet. Once complete, copy the update onto a USB key and then plug this into a USB port on your T-Box. For more information on updates available for your T-Box, visit www.telstra.com/tboxsetup. While your T-Box is updating, automatically or via a USB key, please remember the following: • Do not switch off your T-Box or press any buttons on your remote control. • Y our T-Box will switch itself off and automatically restart after a few minutes once the last update is complete.

  • Page 24: Troubleshooting

    – Make sure that your Home Network Gateway/modem is switched on. – Make sure that your Internet connection is working with other equipment like your computer. – Check your Ethernet connection from the T-Box to your Home Network Gateway/modem. • I can’t connect to Wi-Fi – Make sure that the layout of your home allows your T-Box to detect the Wi-Fi network. – M ake sure that your Wi-Fi network isn’t masked. If it is, select the option for ‘Other Networks’ in the list of detected networks. – Make sure that you have correctly entered your Wireless Security Key, remember it is case sensitive. – M ake sure that Wi-Fi is enabled on your Home Network Gateway/modem. Check by looking at the lights on the gateway or connecting it with other equipment like your computer.
  • Page 25 Video display • I cannot see anything on the TV screen. – Check your T-Box is powered and working. The light on the front left of your T-Box should be on when the T-Box is switched on. – Check your T-Box is connected correctly to the TV.
  • Page 26 – Place your home network gateway/modem up high – use a wall bracket or a wooden shelf. – Avoid placing large metal objects between your home network gateway or modem and your T-Box. – A void large volumes of water like a fish tank or swimming pool between your gateway and T-Box. – Try to place your home network gateway or modem away from other electromagnetic devices like TVs, radios, cordless phones and microwaves. We also suggest changing the channel on your cordless phone to avoid interference.
  • Page 27 – visit www.telstra.com/tbox or call us on 1800 331 402. – Remember to pair your new remote control. Refer to section 4.1 Pairing your remote control to your T-Box. For more help visit www.telstra.com/tboxsupport or call us at 1800 331 402.

  • Page 28: General Conditions Of Use

    GENERAL CONDITIONS OF USE The Telstra T-Box, including the various equipment and free or paid services which are available, must be installed and used exclusively in Australia and in accordance with the instructions for use herein. The T-Box and the services offered are strictly for private use to the exclusion of any other use. The user’s home must have an eligible BigPond Broadband Internet connection to fully benefit from the T-Box.

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